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Olark vs LiveAgent Comparison (2026)

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LiveChat

4.6

Tidio

4.7

Good recommendations?

Olark

LiveAgent

Overview

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence. Start with a 1 month free trial, no credit card required.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

472

288

157

Value for money

Ease of use

Features

Customer support

83%

would recommend this app

4.7

1.7K

1.2K

459

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

Pros

“It would be amazing that when someone claims a chat, it gets removed from the long list so other users don't lose time going through the requests.”

Cynthia B.

Client Care Representative

“Olark is missing features like smart assign, complex group configurations & smart bots compared to other chat tools in the market”

Jayanth R.

Project Manager

“This has been a long journey that keeps evolving and maturing with constant feedback and teamwork”

Cynthia B.

Client Care Representative

Pros

“It’s a reliable tool that brings all customer communication into one place, which makes daily tasks much easier. While there’s a bit of a learning curve and the interface can feel busy at times, once you get used to it, it really helps streamline support and improve response times.”

Titus T.

Administrative Manager

“Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent.”

Kamlesh M.

marketing consultant

“True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls.”

Andhale r.

Customer service associate

Cons

“Tried it on Trial, didn't like it, because can'tbe online all the time, because they don't have an app for mobile.”

Nick M.

BDM

“Not good analys and didn't like the chat module.”

Nick M.

BDM

“The interface's colors can be frustrating.”

Bİ

Betül İ.

Organizator

Cons

“Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge."”

Alex F.

President

“It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance.”

Alex F.

President

“The mobile app is significantly limited compared to the main app, which makes managing conversations on the go less effective.”

Sebastian L.

Administrator