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Olark vs Freshchat Comparison (2026)

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4.6

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4.7

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4.7

Good recommendations?

Olark

Freshchat

Overview

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

₹

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

472

288

157

Value for money

Ease of use

Features

Customer support

83%

would recommend this app

4.2

178

Value for money

Ease of use

Features

Customer support

72%

would recommend this app

Pros

“It would be amazing that when someone claims a chat, it gets removed from the long list so other users don't lose time going through the requests.”

Cynthia B.

Client Care Representative

“Olark is missing features like smart assign, complex group configurations & smart bots compared to other chat tools in the market”

Jayanth R.

Project Manager

“This has been a long journey that keeps evolving and maturing with constant feedback and teamwork”

Cynthia B.

Client Care Representative

Pros

“It integrates smoothly with Freshdesk, allowing support teams to manage conversations and follow-up actions without disrupting their existing workflow.”

Prasad H.

Data Engineer

“Freshchat gives supervisors a clear picture of ongoing conversations, making it easier to monitor workloads and ensure customers aren’t waiting too long for responses.”

Shaunak B.

Sr analyst

“We centralized all customer communication for our e-commerce operation across 6 countries on Freshchat. When it went down for 13 days, we had no fallback.”

Mohd A.

Founder

Cons

“Tried it on Trial, didn't like it, because can'tbe online all the time, because they don't have an app for mobile.”

Nick M.

BDM

“Not good analys and didn't like the chat module.”

Nick M.

BDM

“The interface's colors can be frustrating.”

Bİ

Betül İ.

Organizator

Cons

“While the platform offers useful AI capabilities, some features occasionally fall short of evolving industry standards, and customer support responsiveness can be inconsistent at times.”

Srithika S.

Senior Product Designer

“Personally, I did not find the UI/UX very intuitive, as it felt quite minimal and lacked adequate support for our team to easily access and view all the required data in one place.”

Atiradh W.

Chief Technology Officer

“Considering the cost, the feature set feels quite basic and doesn't significantly improve day-to-day efficiency or simplify workflows.”

Vishnu J.

Software Engineer