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Ozmo Omnichannel Support Platform
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Tech support is complex. Ozmo makes it simple.
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Ozmo Omnichannel Support Platform - 2026 Pricing, Features, Reviews & Alternatives
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Ozmo Omnichannel Support Platform overview
What is Ozmo Omnichannel Support Platform?
Digital support is shaping the future of customer service and having the right support platform in place is critical for keeping your business ahead of the rapid pace of change. Ozmo’s customers trust us to be the authoritative source of support answers for the ever-evolving landscape that is technology.
Ozmo's omnichannel platform offers solutions across all components of the customer journey to transform support operations for your business.
Self serve: With technology advancements come high customer expectations and varied support channel preferences. Ozmo’s self serve product provides customers the tools needed to solve their own questions hassle-free across all of your digital channels. These dynamic answers promote contact deflection and reduce the volume of support tickets in contact centers, cutting costs while increasing customer satisfaction.
Contact center: As many support centers shift from physical locations to remote-based work, agents require additional resources to adequately do their jobs. Over 75,000 contact center agents enjoy increased confidence and improved performance metrics with the ability to solve any tech-specific issue through the use of Ozmo’s unrestricted troubleshooting tool. No matter where your contact center is located or how many agents you employ, Ozmo for Agents provides scalable, virtual support.
Service adoption: Successful onboarding of new services, features, apps and devices are important not only for building brand loyalty but also for customer retention. Advance your digital transformation through frictionless support while simplifying feature adoption for your customers. With Ozmo’s solutions, you can meet your customers at the beginning of their journey to supply them with the guidance they need to be successful.
Ozmo drives the results that matter across the telecom, smart devices and device insurance verticals. Ozmo’s platform is trusted by some of the world’s leading enterprises, such as Verizon, TELUS and more.
Key benefits of using Ozmo Omnichannel Support Platform
Single Source of Answers: Answers in the Ozmo platform are always up-to-date with the evolution of app, software and device updates so no matter where customers turn, they’re receiving accurate answers
Detailed Insights: Feedback loops from thousands of agents and millions of customers using our platform including detailed behavioral analytics ensure that content gaps are identified and filled
Customer Satisfaction: Increase customer satisfaction whether in assisted or self support with the best-in-class tools for tech support
Scalable Support: Enable your organization’s digital transformation with a support platform that scales with you across your channels and enables your agent workforce to access a library of virtual apps and devices from anywhere
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Ozmo Omnichannel Support Platform's key features
Most critical features, based on insights from Ozmo Omnichannel Support Platform users:
All Ozmo Omnichannel Support Platform features
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Ozmo Omnichannel Support Platform pricing
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Ozmo Omnichannel Support Platform support options
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Ozmo Omnichannel Support Platform FAQs
Ozmo Omnichannel Support Platform has the following pricing plans:
Free Trial: Available | (No Credit Card required)
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Q. Who are the typical users of Ozmo Omnichannel Support Platform?
Ozmo Omnichannel Support Platform has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Ozmo Omnichannel Support Platform support?
Ozmo Omnichannel Support Platform supports the following languages:
English, French, Spanish
Q. Does Ozmo Omnichannel Support Platform offer an API?
Yes, Ozmo Omnichannel Support Platform has an API available for use.
Q. What level of support does Ozmo Omnichannel Support Platform offer?
Ozmo Omnichannel Support Platform offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support