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Remote Utilities

Remote support and access management solution

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Remote Utilities Pricing, Features, Reviews and Alternatives

Remote Utilities product overview

Price starts from

$

99

Per Feature

What is Remote Utilities?

Remote Utilities is an on-premise remote access management solution, which helps businesses connect with remote devices and access applications to provide training, support services or presentations via local area network (LAN) or virtual private network (VPN). The platform comes with a unified command center, which enables professionals to maintain connectivity, initiate remote sessions, and manage licenses.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
FAQs/Forum
Knowledge Base

Training options

Videos
Documentation

Remote Utilities pricing information

Value for money

4.9

/5

11

Price starts from

$

99

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Remote Utilities features

Functionality

4.9

/5

11
Total Features32 2 categories

Most valued features by users

Reporting/Analytics
Chat/Messaging
Customizable Branding
Live Chat
Activity Dashboard
Real-Time Chat
Mobile Access
Access Controls/Permissions

Functionality contenders

Remote Utilities users reviews

Overall rating

4.7

/5

11

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.7/10
Rating distribution

5

4

3

2

1

8

3

0

0

0

Pros
I love the ease of logging on to client's computers and being able to perform tasks with excellent speed. For slower computers, I can customize options to help speed up the connection.

EP

Eric P.

Has a great feature set, and love being able to package up the remote endpoint with my own white labelling.

Sean J.

I can already connect to computers within my house without hassle. The ease of setup is amazing.

RB

Randall B.

Cons
The only down side I have seen is when a customer who is a complete computer novice tries to install the software. The ID# is sometimes hard for them to find.

JH

John H.

The viewer software is listed in Windows programs and "Viewer", the host as "Start Host" and "Stop Host. The host GUI is not as user-friendly as it is functional.

DZ

Derek Z.

Doesn't work with Ubuntu Server. RU is difficult to set up for starters.

RB

Randall B.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

One of the best remote support softwares, full of useful add-ons

Reviewed 4 years ago

It allowed me to work from home with the small business that I have in my mother's house that is in another city, because by this means we can work together on the same PC and see together our administration and HR software, live chat and even record the work session

Pros

We know what we are looking for in remote support software but "Remote Utilities" offers a wide range of options that highlight it over others, such as: + possibility to record in video the entire remote session + possibility to manage which type of session to use according to the quality or speed of the internet connection (even lower the video quality to 2bits or in black and white) + different modes of connection, from total control, only see, control of the windows registry, tasks and services, inventory manager (see features of the pc only, that is, the session will only bring this information and nothing else) + the so required drag and drop function to access the clipboard in a simple and easy way

Cons

to be so complete I only saw a fault and that is that the installer comes separately, one for who will make the connection and another for who will receive it, although this allows to maintain a scheme of "support-end user" can become cumbersome to install and configure for an inexperienced end user.

Vendor response

Thank you, Igor!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Frankly, it just can't get much better than this!

Reviewed 3 years ago

Close to perfect!

Pros

Remote Utilities does it all! With playing around with many remote access maintenance apps for years I finally found the perfect solution to my support needs. My last solution was VNC but looking at the logs I realized that VNC was under constant hacking attempts. Remote Utilities is very secure and full-featured and flawless in its operation...

Cons

The only down side I have seen is when a customer who is a complete computer novice tries to install the software. The ID# is sometimes hard for them to find.

Vendor response

Thank you, John! We will do our best to further improve Remote Utilities and add more exciting features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great value for money remote management software

Reviewed 4 years ago

Being able to offer my customers a remote support solution for minimal to no cost as a startup business, until I can afford a more expensive solution with better feature sets. I can still offer the features of the big guys for little to no additional cost to my business.

Pros

Free option for startups for supporting up to 5 computers that are stored in the remote client. This is a great product for startup computer repair companies or used on a small business network. Has a great feature set, and love being able to package up the remote endpoint with my own white labelling.

Cons

Some instabilities, and dropouts. often find it re-connecting. A scale feature to match the connection speed would be handy that changes the quality of the view based on connection speed.

Vendor response

Thank you for the review! Regarding the instabilities - in version 6.9 we implemented some fixes that should improve connection performance. Regarding auto-adjusting the quality, this feature is also in development and will be available in the future updates.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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SO EASY!

Reviewed 4 years ago
Pros

We have two offices and this program helps us easily remote to each office whether we're closed or during an emergency such a big snow storm

Cons

Requires to have very fast internet connection. One of our offices is in an area where the internet connection is very slow so at times it tends to freeze

Vendor response

Thank you for the review, Stephanie! As for the fast connection requirement - in the upcoming version 6.9 we are implementing some measures to significantly improve performance on slow Internet connections, so it should work much better from that version on.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

I love this program for accessing my work computer from home.

Reviewed 4 years ago

Allows me to work from home connecting to office computer.

Pros

It's extremely easy to install and configure. The instructions are very easy to understand. I just use basic features so cannot comment on the other areas of the program. I use it almost daily to connect to my work computer at night from home. I first used it a few years ago as an alternative to another VPN system that wasn't working for me. I am using the free version.

Cons

No cons were added to this review

Vendor response

Thank you, Rod!

Remote Utilities FAQs and common questions

Remote Utilities has the following pricing plans:
Starting from: $99.00
Pricing model: Free, One Time License
Free Trial: Available


Remote Utilities has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Remote Utilities supports the following devices:
Android, iPad, iPhone


No, Remote Utilities does not have an API available.


Remote Utilities offers the following support options:
Phone Support, Email/Help Desk, FAQs/Forum, Knowledge Base

Common Remote Utilities comparisons

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