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RingCX vs VoIP.ms Comparison (2026)
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Good recommendations?
Overview
RingCentral RingCX is an AI-powered contact center solution that combines RingSense™ AI technology, omnichannel support, and RingEX unified communications. It offers a simple, modern approach to customer service with easy deployment, cost-effective pricing, and all-inclusive features.
VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
264
5
4
3
2
1
143
72
31
7
11
- Value for money
- Ease of use
- Features
- Customer support
4.8
698
5
4
3
2
1
571
107
14
3
3
- Value for money
- Ease of use
- Features
- Customer support
Pros
Coral M.
Sales Associate
Lidia L.
medical assistant
Lidia L.
medical assistant
Pros
Roberto Z.
SEO
Roberto Z.
SEO
Nicholas D.
President
Cons
Ryan P.
Speech Language Pathologist
Coral M.
Sales Associate
Cici N.
Attorney
Cons
Caleb B.
Founder
Caleb B.
Founder
kevin g.
Owner
- Vendor responds to reviews
- Last review7 days ago
- Vendor responds to reviews
- Last review5 months ago
Key features
- Total features114
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Capture
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversation Intelligence
- Conversion Tracking
- Customizable Reports
- Dashboard
- Data Import/Export
- Email Management
- Employee Database
- Employee Directory
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- Forecasting
- IVR
- Inbound Call Center
- Interaction Tracking
- Keyword Tracking
- Labor Forecasting
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Multiple Scripts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Predictive Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- Scheduled Recording
- Screen Capture
- Screen Recording
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Skills Tracking
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- Time & Attendance
- Unified Communications
- Video Conferencing
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Web-based Deployment
- Workflow Management
- Workforce Management
- Total features41
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Capture
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversation Intelligence
- Conversion Tracking
- Customizable Reports
- Dashboard
- Data Import/Export
- Email Management
- Employee Database
- Employee Directory
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- Forecasting
- IVR
- Inbound Call Center
- Interaction Tracking
- Keyword Tracking
- Labor Forecasting
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Multiple Scripts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Predictive Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- Scheduled Recording
- Screen Capture
- Screen Recording
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Skills Tracking
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- Time & Attendance
- Unified Communications
- Video Conferencing
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Web-based Deployment
- Workflow Management
- Workforce Management
Integrations
- Total integrations85
- Aha!
- Akazio Cloud Archive
- Asana
- Avoma
- Balto
- Beetexting
- BoomTown
- Botmind
- Box
- BugSnag
- Calabrio ONE
- Chatlayer
- Chili Piper
- ChorusCX
- Chrometa
- ChronicCareIQ
- ClicData
- Cloze
- Cognigy.AI
- Cognitive View
- Creatio AI CRM
- DaVinci
- Dropbox
- Dynamics 365
- Enthu
- Filevine
- Fireflies
- Five9
- Fivetran
- Freshdesk
- GitHub
- Gong
- Google Drive
- Google Forms
- Google Workspace
- Helpwise
- InformaCast
- InsuredMine
- Jiminny
- Jira
- Kommo
- Kustomer
- Lawmatics
- LeadSquared
- Lumen by Talkwalker
- Make
- Marchex
- MessageWatcher
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Mindtickle
- New Relic
- Outplay
- PCRecruiter
- Pipedream
- Presults
- Prodoscore
- Rafiki AI
- Re:amaze
- ReTeam
- RingCentral Engage Voice
- SalesNexus
- Salesforce Service Cloud
- ServiceNow
- Slack
- SmartAdvocate
- Smartly.AI
- Solvemate
- Squire
- Textel
- Thryv
- Trello
- Twitter/X
- Voyager Infinity
- Workato
- Yactraq
- Yapi
- YouTube
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Flow
- Total integrationsN/A
- Aha!
- Akazio Cloud Archive
- Asana
- Avoma
- Balto
- Beetexting
- BoomTown
- Botmind
- Box
- BugSnag
- Calabrio ONE
- Chatlayer
- Chili Piper
- ChorusCX
- Chrometa
- ChronicCareIQ
- ClicData
- Cloze
- Cognigy.AI
- Cognitive View
- Creatio AI CRM
- DaVinci
- Dropbox
- Dynamics 365
- Enthu
- Filevine
- Fireflies
- Five9
- Fivetran
- Freshdesk
- GitHub
- Gong
- Google Drive
- Google Forms
- Google Workspace
- Helpwise
- InformaCast
- InsuredMine
- Jiminny
- Jira
- Kommo
- Kustomer
- Lawmatics
- LeadSquared
- Lumen by Talkwalker
- Make
- Marchex
- MessageWatcher
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Mindtickle
- New Relic
- Outplay
- PCRecruiter
- Pipedream
- Presults
- Prodoscore
- Rafiki AI
- Re:amaze
- ReTeam
- RingCentral Engage Voice
- SalesNexus
- Salesforce Service Cloud
- ServiceNow
- Slack
- SmartAdvocate
- Smartly.AI
- Solvemate
- Squire
- Textel
- Thryv
- Trello
- Twitter/X
- Voyager Infinity
- Workato
- Yactraq
- Yapi
- YouTube
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Flow
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