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Nextiva vs VoIP.ms Comparison (2026)
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Good recommendations?
Overview
Cloud-based AI customer experience platform unifying VoIP, omnichannel contact center, video, and team messaging for businesses of all.
VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
919
5
4
3
2
1
729
101
38
10
41
- Value for money
- Ease of use
- Features
- Customer support
4.8
698
5
4
3
2
1
571
107
14
3
3
- Value for money
- Ease of use
- Features
- Customer support
Pros
Chris G.
Owner
Bob W.
owner
Amy L.
Office Manager
Pros
Roberto Z.
SEO
Roberto Z.
SEO
Nicholas D.
President
Cons
Bob W.
owner
Jason S.
President
Joseph S.
HR Adminstrator
Cons
Caleb B.
Founder
Caleb B.
Founder
kevin g.
Owner
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review5 months ago
Key features
- Total features112
- 360 Degree Feedback
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Audio Calls
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Benchmarking
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Customer Experience Management
- Customer Surveys
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Drag & Drop
- Email Marketing
- Employee Coaching Tools
- Employee Directory
- Employee Recognition
- Fax Management
- Feedback Management
- File Sharing
- For Cloud Phone Systems
- Gamification
- Generative AI
- Goal Management
- Help Desk Management
- IVR
- Knowledge Base Management
- Live Chat
- Live Results Sharing
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-User Collaboration
- Offline Form
- Offline Response Collection
- Online Polling
- Online Voice Transmission
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Post Scheduling
- Predictive Dialer
- Proactive Chat
- Quality Management
- Question Library
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Response Validation
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SSL Security
- Screen Sharing
- Sentiment Analysis
- Skip Logic
- Social Media Monitoring
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- URL Customization
- Unified Communications
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workforce Management
- Total features41
- 360 Degree Feedback
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Audio Calls
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Benchmarking
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Customer Experience Management
- Customer Surveys
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Drag & Drop
- Email Marketing
- Employee Coaching Tools
- Employee Directory
- Employee Recognition
- Fax Management
- Feedback Management
- File Sharing
- For Cloud Phone Systems
- Gamification
- Generative AI
- Goal Management
- Help Desk Management
- IVR
- Knowledge Base Management
- Live Chat
- Live Results Sharing
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-User Collaboration
- Offline Form
- Offline Response Collection
- Online Polling
- Online Voice Transmission
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Post Scheduling
- Predictive Dialer
- Proactive Chat
- Quality Management
- Question Library
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Response Validation
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SSL Security
- Screen Sharing
- Sentiment Analysis
- Skip Logic
- Social Media Monitoring
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- URL Customization
- Unified Communications
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workforce Management
Integrations
- Total integrations12
- ActiveCampaign
- CallRevu
- Gong
- Google Contacts
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Microsoft Access
- Microsoft Outlook
- Microsoft Teams
- Salesforce Sales Cloud
- Zoho CRM
- Zoho Calendar
- Total integrationsN/A
- ActiveCampaign
- CallRevu
- Gong
- Google Contacts
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Microsoft Access
- Microsoft Outlook
- Microsoft Teams
- Salesforce Sales Cloud
- Zoho CRM
- Zoho Calendar
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