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Serviceware Processes

(0)

ITSM Software, Helpdesk & Service Desk for IT Organizations

Serviceware Processes - 2025 Pricing, Features, Reviews, & Alternatives

Q: Q. What type of pricing plans does Serviceware Processes offer?

Serviceware Processes has the following pricing plans: Starting from : €75.00/month Pricing model : Subscription Free Trial : Available

Table of Contents

What is Serviceware Processes?

Smart companies use Serviceware to succeed in the services economy. Serviceware Service Management solutions are powerful and flexible, and scale to meet the needs of any business.

Serviceware Processes offers an industry leading IT service and support solution and is used in many other service areas like HR or customer service. The solution increases customer satisfaction and agent productivity. Using the system all customer interactions is done in a single, dynamic web interface with features like knowledge management, pre-defined ticket responses, and a full customer history. Powerful AI features help to become more efficient in ITSM.

Serviceware provides a vast number of predefined, ITIL4-proofed IT workflows in addition to operational support for service delivery in service desk and incident management. The portfolio offers functions for service portfolio management, knowledge management, change and release management, deployment management and on- and off-boarding.

Serviceware Processes is offered in different plans depending on a company´ s need. Connect with the Serviceware Sales Team to see which plan is best for your business!

Benefits of using Serviceware Processes

• Automated workflows for increased productivity
• Intuitive self-service portal for your customers
• Digital communication across all devices
• Optimal integration into your application landscape
• Hybrid operating model for agile IT infrastructures
• Realtime analyses for performance-driven control

Starting from

Per month

Alternatives with better value for money

Serviceware Processes's features

Access Controls/Permissions

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Activity Dashboard

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Activity Tracking

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Alerts/Escalation

(0)

Alerts/Notifications

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API

(0)

Approval Process Control

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Asset Lifecycle Management

(0)

Change Management

(0)

Chat/Messaging

(0)

Client Portal

(0)

Configuration Management

(0)

Contract/License Management

(0)

Customizable Branding

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Customizable Fields

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Customizable Forms

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Customizable Reports

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Customizable Templates

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Dashboard Creation

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Drag & Drop

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Email Management

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Help Desk Management

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Incident Management

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Inventory Management

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Knowledge Base Management

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Multi-Channel Communication

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Prioritization

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Problem Management

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Release Management

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Reporting & Statistics

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Self Service Portal

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Service Catalog

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Service Level Agreement (SLA) Management

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Support Ticket Management

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Support Ticket Tracking

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Surveys & Feedback

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Task Management

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Third-Party Integrations

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Workflow Management

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Serviceware Processes alternatives

Serviceware Processes

(0)

Starting from

Per month

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

SysAid

4.5

(480)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

BOSSDesk

4.7

(126)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.7

Customer Support

4.8

Freshdesk

4.5

(3.3K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

Serviceware Processes pricing

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money

No reviews

Starting from

Per month

Other

Serviceware Processes support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Training options

In Person

Documentation

Live Online

Webinars

Videos

Serviceware Processes FAQs

Q. What type of pricing plans does Serviceware Processes offer?

Serviceware Processes has the following pricing plans:
Starting from: €75.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of Serviceware Processes?

Serviceware Processes has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Serviceware Processes support?

Serviceware Processes supports the following languages:
English, German, French

Q. Does Serviceware Processes offer an API?

No, Serviceware Processes does not have an API available.

Q. What level of support does Serviceware Processes offer?

Serviceware Processes offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

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