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Smartsupp vs HelpCrunch Comparison (2026)

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Good recommendations?

Smartsupp

HelpCrunch

Overview

Smartsupp live chat connects you with your visitors. Automate FAQ replies via chatbot to save time and resolve customer inquiries fast, access visitor data and metrics to understand your target audience and customer needs, and take advantage of multichannel communication all on a single dashboard.

All your customer communication - in one place. Close more deals in real time and provide faster customer support.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

343

245

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

4.8

195

157

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

Pros

“The free and payed features allow the user to choose the features most important to him/her, to work fast and with ease, to find easily videos, tips and help for the product.”

Tsvetanka N.

Co-Owner

“Lack of offline access is the only slight issue that the vendor should fix.”

Clarke C.

Desktop Support Analyst

“I like how the Smartsupp shows me in real time the active customers on my website so I can chat with them and their navigation history.”

Saoussen B.

Front-end-developper

Pros

“Another great bonus is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform”

Максим Г.

Co-founder

“We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center.”

Максим Г.

Co-founder

“Agents reported improved productivity and overal they like the ease of use and ability to customize their inbox views and route tickets using automation rules.”

Fiodar P.

CEO

Cons

“On the mobile app, chats seem to take a long time to load, making the immediacy of a response, practically null.”

José E.

Customer Support Agent

“During the period we ran on the free version, we were missing the premium features essential for basic functionality.”

Ladislav P.

CEO

“There nothing as such deeply dislike I do have, but in terms some features is missing Like, Topics, Automation and Group these are to be there to fully utilize that”

Sourav S.

Senior System Administrator

Cons

“The Widget looks sort of hard on the edges when using it on pc.”

Torsten H.

CEO

“This is more a reflection of me than the software, it truly is plug and play I am just terrible with all things tech related.”

Louis M.

Founder