Smartsupp vs Tidio

LiveAgent

Intercom

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

Tidio

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

Smartsupp live chat connects you with your visitors. Automate FAQ replies via chatbot to save time and resolve customer inquiries fast, access visitor data and metrics to understand your target audience and customer needs, and take advantage of multichannel communication all on a single dashboard.

Activity Dashboard

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Application Management

Automated Responses

Automated Routing

Autoresponders

Canned Responses

Chatbot

Chat/Messaging

Code-free Development

Communication Management

Contact Management

Conversation Intelligence

Customer Communication

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customer Service Analytics

Customer Support

Customizable Branding

Customizable Templates

Dashboard

Drag & Drop

Event Triggered Actions

File Sharing

For Sales/Marketing

Geotargeting

Interaction Tracking

Knowledge Base Management

Lead Capture

Lead Qualification

Live Chat

Mobile Access

Multi-Channel Communication

Multi-Language

Natural Language Processing

Offline Form

One-to-One Messaging

Performance Metrics

Pre-Configured Bot

Proactive Chat

Queue Management

Real-Time Analytics

Real-time Consumer-facing Chat

Real-time Conversations

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Role-Based Permissions

Routing

Self Service Portal

Social Media Integration

Support Ticket Management

Surveys & Feedback

Tagging

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Visual Analytics

Website Integration

Widgets

Most reviewers indicate that Smartsupp delivers strong value for money, especially due to its generous free plan and reasonable pricing. However, some users report that essential features require upgrades and paid plans can be costly for small businesses.

Value for money

Reviews for Smartsupp come from a wide variety of industries, including retail (9% of reviewers), information technology and services (6%), and internet (5%). The most frequent use case for Smartsupp cited by reviewers is live chat (83% of reviewers).

Smartsupp

iPhone

Android

Windows

iPad

Web-based

tawk.to

WhatsApp

Olark

Help Scout

Free

Solo

Plus

Expert

Ultimate

Co-Owner

The free and payed features allow the user to choose the features most important to him/her, to work fast and with ease,  to find easily videos, tips and help for the product.

Brand Manager

Simple UI and Multilangual configuration for webside

Desktop Support Analyst

Lack of offline access is the only slight issue that the vendor should fix.

Front-end-developper

I like how the Smartsupp shows me in real time the active customers on my website so I can chat with them and their navigation history.

chargé des ressources humaines

I like it because it combines live chat and chatbots for me in time and helps me turn visitors into loyal customers

Project manager

It is a simple, modern and great tool for customer care.

Owner

Support - I'd like real time support and a solution to my AMEX card not working since it works everywhere else and they told me that I can use AMEX but mine doesn't work.

Customer Support Agent

On the mobile app, chats seem to take a long time to load, making the immediacy of a response, practically null.

Clear statistics and simple implementation

Marketing Manager

It is great the possibility to create tags and manage de information from customers.

Poet

the way this app is so awesome in design and scope!

Sales Manager

l ike in smartsupp is that chat is divided into 4 parts:  all, primary, new and mine.

During the period we ran on the free version, we were missing the premium features essential for basic functionality.

Senior System Administrator

There nothing as such deeply dislike I do have, but in terms some features is missing Like, Topics, Automation and Group these are to be there to fully utilize that

Manager

It fulfils everything we need, the system is constantly evolving and the developers respond to the client's wishes.

Director

Live view allows me to see a good live view of vosotors

Head Manager

I find the questions/answers shortcuts a perfect way to simplify communication with my clients

Research consultant

However, i could subscribe for 1years if their monthly cost is reduced to 10$

GENERAL MANAGER

Whet somewone asks for load the chatbot snswers with automatic text

Specifically, I would like to see "mine" messages in seperate and not in all messages.

FANTASTIC, so easy to use and direct connection with customers that helps me keep a pulse on their needs, complaints, issues in general

Marketing Coordinator

The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services).

Co-Founder

Adding WhatsApp channel as extra channel for website visitors

We liked online chatbot, many of our customers use it to contact us.

owner and founder

It's always running perfectly and i can see realtime where visitors are and what they are looking at.

Owner/Innkeeper

It was more complicated to implement on the site, but not sure that wouldn't be the case with any other similar system.  

Trainer

Overall, I highly recommend this live chat service to anyone looking for a reliable and feature-rich platform to enhance their customer support experience.

I have been using this live chat service for a while now, and I must say that I am thoroughly impressed with all the functionalities it offers.

president

Ease of use, good interface, good support team

Besitzer

the chat program is easy to use for me and my colleagues

marketing director

I like that i can chat in live with my costumers.

Online Media Manager

An interesting option is Smartlook, which allows you to record the sessions of users visiting the website

owner

It really helps with conversions and engagement.

The customers also find it easy and usefull to fill out the forms and chat with the staff.

it makes my online shop a little more efficient

In STANDARD subscription chatbots function are the best on the market.

Seller

Is very difficult integrated with google analytics or google ads

We can easily see when new messages arrive.

I also like that we have shortcuts that the whole group uses very effectively.  

A very effective tool to build relationships with the customer

The chat is very easy to use , It is a very useful program for our business and simplifies many things for us.

I like that you can close a sale on the go

Customers are increasingly using it instead of the telephone

B2B Manager

very good cumunication and messeging when we are offline

The price is high to have more than one chat bot

Customer Website Interaction

Integrations

Visitor Tracking

Features

Setup

Chat and Email Communication

Pricing

Freelancers

Small Business

Large Enterprises

Mid-size Business

Most reviewers indicate that Smartsupp offers strong value for money, especially highlighting the generous free version that covers many basic needs and is suitable for small businesses, non-profits, and new projects. They appreciate that the free plan is available indefinitely, includes useful features, and allows users to test the platform before committing to a paid plan. Some users report that the free trial and free mode make it easy to evaluate Smartsupp’s capabilities, and they find the transition to paid plans worthwhile for the added functionalities. Reviewers appreciate the reasonable pricing structure, with several noting that Smartsupp’s cost is lower than comparable alternatives and provides good features for the price. Some reviewers feel that the free version is more functional than other paid solutions they have tried.

On the negative side, some users report that the limitations of the free version restrict access to essential features, making upgrades necessary for growing businesses. Some reviewers find the paid plans expensive, especially after price increases, and compare Smartsupp unfavorably to competitors in terms of cost. They indicate that the pricing may be a barrier for users in certain regions or for those with limited budgets. Some users say that the pro version is costly for small or new online stores.

Slack

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

LiveChat

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

I asked for support days ago, and it's been crickets.

Lastly is the support team - SUPER responsive and helpful to show where I was going wrong.

Software Developer Intern

Customer support is very quick, they help us solve our problems within less time.

Tidio is a customer support software suite comprising help desk, live chat, chatbot, and AI agent products. Create chatbot automations with Flows, talk to your clients live in real time, or delegate issue handling to Lyro, an AI agent for customer support, capable of resolving up to 64% of issues.

Smartsupp vs Tidio Comparison (2026)

Smartsupp

Tidio

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives