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tawk.to vs ManyChat Comparison (2026)
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Overview
tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.
ManyChat is a conversational AI platform designed to help businesses in the eCommerce sector automate conversations across text messages, Facebook Messenger, and Instagram. Administrators can share discount coupons, booking confirmations, promotional messages, and more with customers via email and text messages.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
345
5
4
3
2
1
223
102
13
3
4
- Value for money
- Ease of use
- Features
- Customer support
4.6
72
5
4
3
2
1
50
17
2
1
2
- Value for money
- Ease of use
- Features
- Customer support
Pros
Andrea L.
Innovation Manager
Andrea L.
Innovation Manager
Andrea L.
Innovation Manager
Pros
Mike D.
Founder
Gustav R.
it
Gustav R.
it
Cons
Harish K.
Lead Web Developer
Oscar S.
Operations Manager
Tristan W.
Creative Lead
Cons
Joy H.
Independent Sales Consultant
Joy H.
Independent Sales Consultant
Joy H.
Independent Sales Consultant
- Vendor responds to reviews
- Last review3 months ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features23
- A/B Testing
- AI/Machine Learning
- API
- Activity Dashboard
- Automated Responses
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Chatbot
- Communication Management
- Contact Management
- Customer Database
- Customer Segmentation
- Customer Support
- Customizable Branding
- Drag & Drop
- Email Management
- File Sharing
- For Sales/Marketing
- Geotargeting
- Lead Generation
- Live Chat
- Machine Learning
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Natural Language Processing
- Offline Form
- Performance Metrics
- Pre-Configured Bot
- Proactive Chat
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reminders
- Reporting/Analytics
- Screen Sharing
- Segmentation
- Support Ticket Management
- Tagging
- Templates
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Total features31
- A/B Testing
- AI/Machine Learning
- API
- Activity Dashboard
- Automated Responses
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Chatbot
- Communication Management
- Contact Management
- Customer Database
- Customer Segmentation
- Customer Support
- Customizable Branding
- Drag & Drop
- Email Management
- File Sharing
- For Sales/Marketing
- Geotargeting
- Lead Generation
- Live Chat
- Machine Learning
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Natural Language Processing
- Offline Form
- Performance Metrics
- Pre-Configured Bot
- Proactive Chat
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reminders
- Reporting/Analytics
- Screen Sharing
- Segmentation
- Support Ticket Management
- Tagging
- Templates
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
Integrations
- Total integrations14
- ActiveCampaign
- Adobe Commerce
- BigCommerce
- Cayzu
- Cloudflare
- Drupal
- Google Ads
- Joomla
- Kit
- Klaviyo
- Make
- OpenCart
- PayPal Payments
- PrestaShop
- Shopify
- Squarespace
- Stripe Payments
- Weebly
- WordPress
- Zapier
- Zen Cart
- Total integrations8
- ActiveCampaign
- Adobe Commerce
- BigCommerce
- Cayzu
- Cloudflare
- Drupal
- Google Ads
- Joomla
- Kit
- Klaviyo
- Make
- OpenCart
- PayPal Payments
- PrestaShop
- Shopify
- Squarespace
- Stripe Payments
- Weebly
- WordPress
- Zapier
- Zen Cart
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