App comparison
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TOPdesk
5
53
4
49
3
8
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The service management platform that makes service happen
Last updated: November 2026
TOPdesk Alternatives & Competitors (2026)
Top 3 free alternatives
BOSSDesk
BOSSDesk a FrontRunner in Help Desk Software
0.4
Value for money
Starting price
0.2
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
LiveAgent
AI help desk for email, chat and calls from $15 per agent
0.3
Value for money
Starting price
0.3
Functionality
Agent Interface
4.8/5
Activity Dashboard
4.6/5
Activity Tracking
4.6/5
Top Features
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
NinjaOne
Cloud-based unified IT operations platform for MSPs
0.3
Value for money
No pricing info
Starting price
0.2
Functionality
Activity Tracking
5/5
Alerts/Escalation
4.6/5
Alerts/Notifications
4.4/5
Top Features
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
Atera IT Management
Cloud-based IT management platform for MSPs
0.3
Value for money
Starting price
Functionality
Activity Dashboard
4.7/5
360-Degree Network Visibility
N/A
Access Management
N/A
Top Features
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
SysAid
Cloud-based AI ITSM & ESM platform for all sizes
0.2
Value for money
Starting price
0.2
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Escalation
4.5/5
Top Features
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
InvGate Service Management
Web-based IT service desk software
0.2
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.2/5
Activity Tracking
4/5
Automated Routing
4/5
Top Features
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
Freshservice
A complete IT service management (ITSM) tool for business
0.1
Value for money
Starting price
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.4/5
API
4.3/5
Top Features
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
Zendesk Suite
AI powered customer service across all channels
0.1
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
0.2
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Alerts/Escalation
4.5/5
Top Features
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
0.4
Value for money
Starting price
0.4
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
0.3
Value for money
Starting price
0.1
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.1/5
Alerts/Notifications
3.8/5
Top Features
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
Value for money
Starting price
0.1
Functionality
Activity Dashboard
5/5
Asset Lifecycle Management
5/5
Activity Tracking
4.7/5
Top Features
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
0.3
Value for money
No pricing info
Starting price
0.4
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.5/5
API
4.5/5
Top Features
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
0.2
Value for money
No pricing info
Starting price
0.1
Functionality
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Top Features
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
0.2
Value for money
Starting price
0.2
Functionality
Alerts/Escalation
5/5
Activity Dashboard
4/5
Ad hoc Reporting
N/A
Top Features
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
0.1
Value for money
Starting price
0.1
Functionality
Alerts/Escalation
5/5
API
5/5
Alerts/Notifications
4.7/5
Top Features
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
0.6
Value for money
Starting price
0.4
Functionality
Incident Management
4.8/5
Alerts/Notifications
4.7/5
Customer Support
4.7/5
Top Features
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
0.3
Value for money
Starting price
0.4
Functionality
Activity Dashboard
5/5
Alerts/Escalation
4.5/5
Access Controls/Permissions
4/5
Top Features
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
