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Lime Connect vs Fin Comparison (2026)
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Lime Connect
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Fin
4.5
(1.1K)5
749
4
293
3
75
2
16
1
20
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Userlike is a live chat solution for website and messaging support. Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.
Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences across every channel and the entire cus...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
649
5
4
3
2
1
419
206
17
5
2
- Value for money
- Ease of use
- Features
- Customer support
84%
would recommend this app4.5
1.1K
5
4
3
2
1
749
293
75
16
20
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this appPros
“the option of AI support is very usefull and efficent for saving time”
alessandro n.
admin
“high management cost, especially for little and few operators managed enterprise”
alessandro n.
admin
“No call back feature.”
CF
CEDRIC F.
e-commerce manager
Pros
“The Fin AI capabilities to respond to requests and the outbound capabilities allowing our team to create a series of campaigns to increase signup rates.”
Louis O.
Growth Associate
“Fin is highly customisable and very clever, it can provide T1 / 1.5 level support and resolve customer queries promptly 24/7 while we sleep with quality, considered answers that are tailored for even rare issues. ”
MC
Matt C.
Product and Customer Experience
“It answers customer questions within seconds, often before we even open the chat, and provides accurate responses. While it does require adding help articles and support documentation, it’s been a real game changer for our team.”
Mikael E.
CEO, Founder
Cons
“So we we are thinking of changing Userlike because we do not want a different chat solution and call back solution, that would be too complicated to manage”
CF
CEDRIC F.
e-commerce manager
“It took me a considerable amount of time to learn and familiarize myself with all the features, which could get a bit frustrating at times.”
Jose C.
bachelor
“Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team.”
MS
Mohamed S.
Project Manager
Cons
“It does send basic issue tracking data over, but some data points are missing, causing you to have to go hunt them down in Intercom instead of staying in Jira.”
Matt B.
Director of Products
“Some articles were outdated, overlapping, or difficult to navigate, which naturally affected the quality of the AI responses.”
DM
Dejan M.
Team Lead - Technical Support and IT Operations
“There is a noticeable difference between getting help with a simple feature question and discussing complex use cases or system challenges.”
DM
Dejan M.
Team Lead - Technical Support and IT Operations
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features77
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Artificial Intelligence
- Assignments and Tasks
- Attachments/Screencasts
- Audience Targeting
- Audio-visual Walkthroughs
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Behavior-responsive Messaging
- Branding
- CRM
- Canned Responses
- Chat/Messaging
- Chatbot
- Co-Browsing
- Collection of information
- Communication Management
- Communications
- Configurable Workflow
- Contextual Engagement
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversation Editor
- Conversational AI
- Cross-system Integration
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer self-service
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Customization
- Customization Interface
- Dashboard
- Data Analysis
- Data Visualization
- Decision Making
- Document Processing
- Drag & Drop
- Drip sequences
- Email Management
- Email Tracking
- Email to Case
- Escalation Handling
- Feedback Collection
- Feedback Management
- File Sharing
- For Sales/Marketing
- Geotargeting
- Help Desk
- Human Handover
- Human-In-The-Loop
- In-app guidance
- Inbound Identification
- Independent Decision Making
- Integration
- Integrations
- Intelligent Routing
- Internal Discussion
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language
- Lead Capture
- Lead Development
- Lead Gathering
- Lead Qualification
- Learning
- Live Chat
- Macros
- Mentions
- Menu bars
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Data Collection
- Multi-Language
- Multi-step Planning
- Multilingual Support
- Natural Language Interaction
- Natural Language Processing
- Natural Language Understanding (NLU)
- Negative Feedback Management
- Notes
- Notifications
- Offline Form
- Omnichannel
- One-to-One Messaging
- Open Listening
- Other
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Pre-Configured Bot
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Solving
- Profiles
- Push Notifications
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Regulatory Compliance
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Role-based access
- Route To Human
- SMS Messaging
- Sales Conversion
- Sales Follow-Up
- Screen Sharing
- Seamless Escalation
- Search/Filter
- Searchable Articles
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Sequencing
- Service Level Agreement (SLA) Management
- Social
- Social Media Integration
- Speech
- Support Ticket Management
- Survey Implementation
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging System
- Targeted Emails
- Task Execution
- Team Inbox
- Template Management
- Templates
- Text
- Text Bubble Walkthroughs
- Text Message (SMS)
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Resolution
- Ticket Response User Experience
- Tickets
- Transcripts
- Transcripts/Chat History
- Transfers/Routing
- Trends
- Usage Tracking/Analytics
- User, Role, and Access Management
- Video Chat
- Video Support
- Visitor Activity
- Voice
- Voice assistants
- Website
- Widgets
- Workflow
- Workflow Management
- Workflow Optimization
- Workflows
- Total features132
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Artificial Intelligence
- Assignments and Tasks
- Attachments/Screencasts
- Audience Targeting
- Audio-visual Walkthroughs
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Behavior-responsive Messaging
- Branding
- CRM
- Canned Responses
- Chat/Messaging
- Chatbot
- Co-Browsing
- Collection of information
- Communication Management
- Communications
- Configurable Workflow
- Contextual Engagement
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversation Editor
- Conversational AI
- Cross-system Integration
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer self-service
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Customization
- Customization Interface
- Dashboard
- Data Analysis
- Data Visualization
- Decision Making
- Document Processing
- Drag & Drop
- Drip sequences
- Email Management
- Email Tracking
- Email to Case
- Escalation Handling
- Feedback Collection
- Feedback Management
- File Sharing
- For Sales/Marketing
- Geotargeting
- Help Desk
- Human Handover
- Human-In-The-Loop
- In-app guidance
- Inbound Identification
- Independent Decision Making
- Integration
- Integrations
- Intelligent Routing
- Internal Discussion
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language
- Lead Capture
- Lead Development
- Lead Gathering
- Lead Qualification
- Learning
- Live Chat
- Macros
- Mentions
- Menu bars
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Data Collection
- Multi-Language
- Multi-step Planning
- Multilingual Support
- Natural Language Interaction
- Natural Language Processing
- Natural Language Understanding (NLU)
- Negative Feedback Management
- Notes
- Notifications
- Offline Form
- Omnichannel
- One-to-One Messaging
- Open Listening
- Other
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Pre-Configured Bot
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Solving
- Profiles
- Push Notifications
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Regulatory Compliance
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Role-based access
- Route To Human
- SMS Messaging
- Sales Conversion
- Sales Follow-Up
- Screen Sharing
- Seamless Escalation
- Search/Filter
- Searchable Articles
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Sequencing
- Service Level Agreement (SLA) Management
- Social
- Social Media Integration
- Speech
- Support Ticket Management
- Survey Implementation
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging System
- Targeted Emails
- Task Execution
- Team Inbox
- Template Management
- Templates
- Text
- Text Bubble Walkthroughs
- Text Message (SMS)
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Resolution
- Ticket Response User Experience
- Tickets
- Transcripts
- Transcripts/Chat History
- Transfers/Routing
- Trends
- Usage Tracking/Analytics
- User, Role, and Access Management
- Video Chat
- Video Support
- Visitor Activity
- Voice
- Voice assistants
- Website
- Widgets
- Workflow
- Workflow Management
- Workflow Optimization
- Workflows
Integrations
- Total integrations32
- Agentforce
- Aircall
- Asana
- Attio
- BigCommerce
- Box
- Canny
- Capsule
- CentralStationCRM
- ChurnZero
- Claude
- Claude Code
- ClearFeed
- Cloudflare
- Confluence
- Covideo
- Cvent Event Management
- Dropbox
- Freshdesk
- Fullstory
- G2 Marketing Solutions
- GitHub
- Google Analytics 360
- Help Scout
- Highrise
- HubSpot CRM
- HubSpot Service Hub
- JIRA Service Management
- Jimdo
- Jira
- Juicer
- Lime CRM
- Linear
- Mitti (by SafetyCulture)
- Notion
- Pipedrive
- Pipeline CRM
- PrestaShop
- Productboard
- Re-Leased
- Reusely
- RingCentral Events
- Salesforce Service Cloud
- Shopify
- Shopify Plus
- Shopware
- Slack
- SpotMe
- Squarespace
- Sycamore School
- TYPO3
- Talkdesk
- Trello
- Trustpilot
- UserVoice
- WordPress
- Zapier
- Zendesk AI
- Zendesk Sell
- Zendesk Suite
- Zoho Mail
- Total integrations31
- Agentforce
- Aircall
- Asana
- Attio
- BigCommerce
- Box
- Canny
- Capsule
- CentralStationCRM
- ChurnZero
- Claude
- Claude Code
- ClearFeed
- Cloudflare
- Confluence
- Covideo
- Cvent Event Management
- Dropbox
- Freshdesk
- Fullstory
- G2 Marketing Solutions
- GitHub
- Google Analytics 360
- Help Scout
- Highrise
- HubSpot CRM
- HubSpot Service Hub
- JIRA Service Management
- Jimdo
- Jira
- Juicer
- Lime CRM
- Linear
- Mitti (by SafetyCulture)
- Notion
- Pipedrive
- Pipeline CRM
- PrestaShop
- Productboard
- Re-Leased
- Reusely
- RingCentral Events
- Salesforce Service Cloud
- Shopify
- Shopify Plus
- Shopware
- Slack
- SpotMe
- Squarespace
- Sycamore School
- TYPO3
- Talkdesk
- Trello
- Trustpilot
- UserVoice
- WordPress
- Zapier
- Zendesk AI
- Zendesk Sell
- Zendesk Suite
- Zoho Mail
