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Lime Connect vs Tidio Comparison (2026)
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Lime Connect
4.6
(649)5
419
4
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3
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2
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2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Tidio
4.7
(590)5
467
4
101
3
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2
2
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Userlike is a live chat solution for website and messaging support. Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.
Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.6
649
5
4
3
2
1
419
206
17
5
2
- Value for money
- Ease of use
- Features
- Customer support
84%
would recommend this app4.7
590
5
4
3
2
1
467
101
15
2
5
- Value for money
- Ease of use
- Features
- Customer support
85%
would recommend this appPros
“the option of AI support is very usefull and efficent for saving time”
alessandro n.
admin
“high management cost, especially for little and few operators managed enterprise”
alessandro n.
admin
“No call back feature.”
CF
CEDRIC F.
e-commerce manager
Pros
“The live chat helps users instantly ask queries about admissions, fees, results, timetables, and login issues.”
MD
Monika D.
Software Engineer
“You can also customize these autoflows to suit your business needs, such as sending messages, updating orders, or setting appointment reminders.”
KS
KRISANPAL S.
Digital Marketing Executive
“Apart from enhancing the client experience, this one-on-one communication helps us to gather relevant data regarding encounters, which we can then apply to improve our products and services.”
BL
Brandon L.
Sales Manager
Cons
“So we we are thinking of changing Userlike because we do not want a different chat solution and call back solution, that would be too complicated to manage”
CF
CEDRIC F.
e-commerce manager
“It took me a considerable amount of time to learn and familiarize myself with all the features, which could get a bit frustrating at times.”
Jose C.
bachelor
“Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team.”
MS
Mohamed S.
Project Manager
Cons
“The email integration doesn't seem to want to work, I set it up as per the instructions but the emails never end up in Tidio although it is showing up in my coporate account.”
WH
Wadhah H.
Founder
“I think the least stuff that I like, maybe is that a little complicate to match information using a website, For example in my website couldn't match the subcategory of products, but”
LR
LUIS R.
Marketing and Branding Coordinator
“Sometimes tidio chat not load on every page on my website or it takes sometime to load the widget.”
AJ
Abhishek J.
Web Developer
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review8 months ago
Key features
- Total features77
- A/B Testing
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Appointment Management
- Appointment Scheduling
- Attachments/Screencasts
- Audience Targeting
- Augmented Analytics
- Automated Responses
- Automated Routing
- Automated response
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Call Center Management
- Call Recording
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Code-free Development
- Collaboration Tools
- Collection of information
- Communication Management
- Communications Strategy Development
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Intelligence
- Conversational AI
- Create Content
- Cross-system Integration
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Customization Interface
- Dashboard
- Data Extraction
- Data Import/Export
- Data Security
- Data Storage Management
- Data Visualization
- Decision Making
- Document Management
- Document Storage
- Drag & Drop
- Drip sequences
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Gamification
- Generative AI
- Geotargeting
- Group Messaging
- Help Desk Management
- Human Handover
- IVR
- Inbound Identification
- Inbox Management
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Inventory Management
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Language
- Language Detection
- Lead Capture
- Lead Development
- Lead Distribution
- Lead Gathering
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Learning
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Menu bars
- Mobile Access
- Mobile App
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-step Planning
- Multiple Data Sources
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notifications
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Open Listening
- Other
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Product Recommendations
- Profiles
- Push Notifications
- Query Suggestions
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Regulatory Compliance
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Role-based access
- Route To Human
- SMS Messaging
- Sales Conversion
- Screen Sharing
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- Video Chat
- Video Support
- Widgets
- Workflow Management
- Total features180
- A/B Testing
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Appointment Management
- Appointment Scheduling
- Attachments/Screencasts
- Audience Targeting
- Augmented Analytics
- Automated Responses
- Automated Routing
- Automated response
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Call Center Management
- Call Recording
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Code-free Development
- Collaboration Tools
- Collection of information
- Communication Management
- Communications Strategy Development
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Intelligence
- Conversational AI
- Create Content
- Cross-system Integration
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Customization Interface
- Dashboard
- Data Extraction
- Data Import/Export
- Data Security
- Data Storage Management
- Data Visualization
- Decision Making
- Document Management
- Document Storage
- Drag & Drop
- Drip sequences
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Gamification
- Generative AI
- Geotargeting
- Group Messaging
- Help Desk Management
- Human Handover
- IVR
- Inbound Identification
- Inbox Management
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Inventory Management
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Language
- Language Detection
- Lead Capture
- Lead Development
- Lead Distribution
- Lead Gathering
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Learning
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Menu bars
- Mobile Access
- Mobile App
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-step Planning
- Multiple Data Sources
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notifications
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Open Listening
- Other
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Product Recommendations
- Profiles
- Push Notifications
- Query Suggestions
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Regulatory Compliance
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Role-based access
- Route To Human
- SMS Messaging
- Sales Conversion
- Screen Sharing
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- Video Chat
- Video Support
- Widgets
- Workflow Management
Integrations
- Total integrations31
- Adobe Commerce
- Agile CRM
- BigCommerce
- Brevo
- Campaign Monitor by Marigold
- Capsule
- CentralStationCRM
- Cloudflare
- Dropbox
- Drupal
- Ecwid
- FreshBooks
- Freshdesk
- GetResponse
- GitHub
- Google Analytics 360
- Help Scout
- Highrise
- HubSpot CRM
- HubSpot Service Hub
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Klaviyo
- Kommo
- Lime CRM
- MailerLite
- Netskope One Platform
- Nimble
- Omnisend
- OpenCart
- Pipedrive
- Pipeline CRM
- PrestaShop
- ProProfs Knowledge Base
- SITE123
- Salesforce Service Cloud
- Shift4
- Shift4Shop
- Shopify
- Shopify Plus
- Shopware
- Slack
- Squarespace
- TYPO3
- Talkdesk
- Trello
- UserVoice
- Webydo
- Weebly
- Wix
- WooCommerce
- WordPress
- Zendesk Suite
- Zoho CRM
- Total integrations42
- Adobe Commerce
- Agile CRM
- BigCommerce
- Brevo
- Campaign Monitor by Marigold
- Capsule
- CentralStationCRM
- Cloudflare
- Dropbox
- Drupal
- Ecwid
- FreshBooks
- Freshdesk
- GetResponse
- GitHub
- Google Analytics 360
- Help Scout
- Highrise
- HubSpot CRM
- HubSpot Service Hub
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Klaviyo
- Kommo
- Lime CRM
- MailerLite
- Netskope One Platform
- Nimble
- Omnisend
- OpenCart
- Pipedrive
- Pipeline CRM
- PrestaShop
- ProProfs Knowledge Base
- SITE123
- Salesforce Service Cloud
- Shift4
- Shift4Shop
- Shopify
- Shopify Plus
- Shopware
- Slack
- Squarespace
- TYPO3
- Talkdesk
- Trello
- UserVoice
- Webydo
- Weebly
- Wix
- WooCommerce
- WordPress
- Zendesk Suite
- Zoho CRM
