Zendesk vs Front Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
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Reviews

Raul Dominguez Arevalo

Good tool for customers issues creation

2019-03-30

I used it mostly for the public API and it's great, when I used the front-end app it felt a little tricky to use.

Pros

- It helps on CRM if not used as one. - It has default reports but allows you to creat your own. - Customizable fielda can be added. - It has a public API to implement on your own TI products

Cons

- It is not that comprehensible, it could improve on that - It would be great to allow to add more than one account to manage the issue tracking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Zendesk
Cloud customer service software
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Anonymous
A verified reviewer

Ideal Helpdesk Application

2018-05-03

Pros

What I appreciate most in Zendesk is the live chat option, that is unique when compared to other helpdesk systems. The user interface is neat and friendly and the cost is affordable

Cons

It is impossible to customize reports from the UI front end. You need to manipulate the back end services for this, requiring the services of an expert

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Zendesk Reviews
Zendesk
Cloud customer service software
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Anonymous
(Accounting company, 1001-5000 employees)

Top line remote chat service

2019-04-08

Zendesk has become an integral piece of our business processes.

Pros

Fast, affordable, and reliable knocks it out of the park on all fronts.

Cons

It may take weeks/months to set up all the features to your specific liking, but once you do the results speak for themselves.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Zendesk Reviews
Zendesk
Cloud customer service software
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Anonymous
(E-Learning company, 5001-10000 employees)

Easy Way to Communicate with Customers

2019-03-28

Pros

Fairly customizable as far as front end view for customers.

Cons

Integration with other systems could be challenging. Customer support was very slow when we did run into issues with the platform, which impacted our ability to respond to our customers in a timely way.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Zendesk Reviews
Zendesk
Cloud customer service software
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Anonymous
(Real Estate company, 51-200 employees)

ZenDesk is useful but needs a bit more

2018-06-13

Pros

The software is great to use for reporting and keeping track of tickets for chats, calls, and emails.

Cons

Also the layout of the site needs to be reworked - the New button at the top should be moved in order to prevent accidental clicks, the notifications need to be moved so they don't get in front of other features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Zendesk Reviews
Zendesk
Cloud customer service software
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Brady H.

Zendesk - Awesome in Every Way!

2013-02-11

From the front end website, to its own support and documentation, to the interface, etc...it just works.

Source: GetApp
0 of 1 people found this review helpful
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Zendesk
Cloud customer service software
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