Freshdesk

Jira Service Desk

Salesforce Sales Cloud

JIRA

Help Scout

Salesforce Service Cloud

I used it mostly for the public API and it's great, when I used the front-end app it felt a little tricky to use.

Good tool for customers issues creation

Having used both Front and HelpScout before, Zendesk is my pick at the end of the day for its simple layout but vast customization options. 

Robust tool for support teams

Ideal Helpdesk Application

So far its been great! I have no complaints with this yet

Zendesk magic

It's hard to imagine going back to our pre-Zendesk process. This has made customer service as quick and efficient as possible.

Making customer service more efficient

Zendesk has become an integral piece of our business processes.

Top line remote chat service

We love Zendesk and appreciate the growth in integration possibilities.

Great support tool for ticket style task management

Easy Way to Communicate with Customers

ZenDesk is useful but needs a bit more

We cannot imagine our support teams without Zendesk. Customer requests are quickly delegated between our front office, technical support teams, and marketing outreach teams—and an agent can easily look up message history to view past conversations with other agents. It helps our teams maintain the personalization that our clients need while quickly solving their questions or help requests. The best part? Our customers feel genuinely supported and heard. 

We've Strengthened Our Customer Support Thanks to Zendesk 

I've been using Zendesk for a couple of years now to manage support tickets for a small web service I operate.  As a small company that lacks a dedicated support team, it was very important to me to find a support solution that was very professional but also easy to set up and manage for anyone in the company handling support issues.  After dealing with custom installed options that weren't super reliable, I decided Zendesk was worth a shot.  Managing support tickets has been problem free since I made the switch.

And managing tickets when I'm on the road or in between meetings is made easy thanks to the solid mobile app options (I use the iPhone and iPad apps).  

Seriously -- it's rare that I say this, but everything about Zendesk is amazing.  From the front end website, to its own support and documentation, to the interface, etc...it just works.  And it works exceedingly well.  As my business continues to grow, I know Zendesk will be there to grow with me.

If you're looking to get a support ticket system up and running in a few minutes, take a look at Zendesk.  It's awesome.

Zendesk - Awesome in Every Way!

No more missed messages, lots of time saved by not having to jump into different channels. It was very simple to set up too (also tried Zendesk which was too complicated by comparison)

Vital Software

I'm still learning on how to customize it to better fit my needs. We use this app as our internal help centre (we previously used Zendesk) and I'm optimistic on the premise of this app. 

An email client that's also your help desk. 

See how Zendesk and Front stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

LiveAgent

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Active Directory Integration

Activity Tracking

Application Integration

Assignment Management

Audit Trail

Auto-Responders

Automatic Backup

Automatic Notifications

Benchmarking

Call Recording

Call Routing

Caller ID

Collaborative Workspace

Configurable Workflow

Contact History

Content Filter

CRM Integration

Custom Forms

Customer Database

Customizable Branding

Customizable Reporting

Customizable Templates

Email Integration

Email Notifications

Email Tracking

Employee Database

Forms Management

Instant Messaging

Issue Management

Multi-Channel Communication

Multi-Channel Management

Multi-Company

Multi-Language

Multi-Location

Multiple Projects

Multiple User Accounts

Online Forums

Permission Management

Predictive Analytics

Real Time Analytics

Real Time Data

Real Time Monitoring

Real Time Notifications

Real Time Updates

Role Management

Rules-Based Workflow

Single Sign On

SLA Management

SMS Integration

Social Media Integration

SSL Security

Status Tracking

Third Party Integration

Timer

Two-Factor Authentication

Workflow Management

Activity Dashboard

Escalation Management

Prioritizing

Feedback Management

Feedback Collection

Authentication

Data Import/Export

Drag & Drop Interface

Ratings & Reviews

Multiple Format Support

Issue Tracking

Event Triggered Actions

A/B Testing

Chat

Custom Fields

Email Templates

Surveys & Feedback

Support Ticket Management

Web Forms

Filtered Views

IVR / Voice Recognition

Archiving & Retention

Reporting & Statistics

Queue Manager

Customer Activity Reporting

Support Ticket Tracking

Access Control

Disaster Recovery

Monitoring

Tagging

Widgets

Performance Reports

Collaboration Tools

Self Service Portal

Commenting

Customer Experience Management

Conditional Logic

Customer Service Analytics

Zendesk

Android

iPhone

iPad

Web-based

Zendesk screenshot: Organize your tickets by grouping them into lists with the Views feature. Create pre-defined default views, shared views for your team, and personal views custom to the agent.

Zendesk screenshot: Keep a pulse on agent performance with easy to view and navigate dashboards

Zendesk screenshot: Get a better sense of how you're doing with visibility on ticket volume, agent performance, and other key support metrics. 

Zendesk screenshot: Streamline your ticket volume by directing tickets to the agent that's best equipped to resolve them.

Zendesk screenshot: Contextual workplaces give agents the right tools they need based on the ticket they're solving - such as apps and customer info.

Zendesk screenshot: Easily collaborate with other teams to get involved in solving customer questions.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

HappyFox

HappyFox is a cloud based  help desk and customer support software. The ticket support system lets you  solve customers' issues , fastening your  customer support  workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business.

Quick Facts 
- Supports email, voice, chat, social media and mobile channels
- Works on your iOS, Android and Windows mobile devices
- Integrated with some great cloud apps like Salesforce, Twilio,  HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM
- Social media integration with Facebook
- Over 35 languages supported
- Pricing starts at $29/mo/agent
- 30-day Free Trial

Help Scout is customer service & help desk software for companies of all sizes. Users can work seamlessly across departments, or manage several products/brands from a single account. Features include workflows, an automation based system, and collaboration tools.

Front provides a simple way for teams to manage email inboxes (sales@, support@, etc), chat, social media, SMS messages in a single collaborative platform

Absence Management

Reminders

Channel Management

Communication Management

Contact Database

Full Text Search

Mail Merge

Mobile Integration

Search Functionality

Alerts / Escalation

Contact Management

@mentions

Inbox Management

Client Management

Front

Windows

Windows Phone

Mobile Web App

Front screenshot: Manage email, chat, social media, SMS in one place 

Front screenshot: Assign messages to your teammate for clear accountability and ownership 

Front screenshot: Direct mention teammates to internally discuss messages and leave comments 

Front screenshot: Connect to other apps, like Salesforce, to access and sync information in Front 

Front screenshot: Track and analyze your message volume and response times to improve performance over time

Front screenshot: Android mobile app to respond on the go 

Front screenshot: iOS mobile app to respond on the go 

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Freshdesk

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Zendesk vs. Front