3 days ago
No
View all reviews| Total integrations | 693 |
| Google Analytics |
| Magento |
| Microsoft Dynamics CRM |
| Salesforce Sales Cloud |
| Slack |
| Wordpress |
| Zapier |
| Zendesk |
| Shopify |
| Freshdesk |
| Mailchimp |
| JIRA Software |
| Salesforce Service Cloud |
| SugarCRM |
| Zoho CRM |
| HubSpot CRM |
| BigCommerce |
| Joomla |
$5.00/month
10th of April
Yes
View all reviews| Total integrations | 62 |
| Google Analytics |
| Magento |
| Microsoft Dynamics CRM |
| Salesforce Sales Cloud |
| Slack |
| Wordpress |
| Zapier |
| Zendesk |
| Shopify |
| Freshdesk |
| Mailchimp |
| JIRA Software |
| Salesforce Service Cloud |
| SugarCRM |
| Zoho CRM |
| HubSpot CRM |
| BigCommerce |
| Joomla |
$15.00/month
| Total integrations |
| Google Analytics |
| Magento |
| Microsoft Dynamics CRM |
| Salesforce Sales Cloud |
| Slack |
| Wordpress |
| Zapier |
| Zendesk |
| Shopify |
| Freshdesk |
| Mailchimp |
| JIRA Software |
| Salesforce Service Cloud |
| SugarCRM |
| Zoho CRM |
| HubSpot CRM |
| BigCommerce |
| Joomla |
No information available
| Total integrations |
| Google Analytics |
| Magento |
| Microsoft Dynamics CRM |
| Salesforce Sales Cloud |
| Slack |
| Wordpress |
| Zapier |
| Zendesk |
| Shopify |
| Freshdesk |
| Mailchimp |
| JIRA Software |
| Salesforce Service Cloud |
| SugarCRM |
| Zoho CRM |
| HubSpot CRM |
| BigCommerce |
| Joomla |
No information available
Recommended apps
Because you compared Zendesk and Front, we think this app could fit your needs.
Zendesk |  Front |
| Summary | |
| Cloud customer service software | Email management software and shared inbox for teams |
Visit website | Visit website |
| Pricing | |
| Starting from 5/mo | Starting from 15/mo |
✓ Free trial available ✓ No credit card required | ✓ Free trial available ✓ No credit card required |
View pricing | View pricing |
| Details | |
| Top features | |
|
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| Typical customers | |
|
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| Support options | |
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Read more | Read more |
| Mobile apps | |
| Android | |
| 4.0 5,478 reviews 100K+ installs | 3.8 145 reviews 10K+ installs |
| iPhone/iPad | |
✓ iPhone ✓ iPad 1,822 reviews 01 Apr 2019 | ✓ iPhone ✓ iPad 45 reviews 19 Apr 2019 |
Read more | Read more |
| User reviews | |
4.3 1,982 total | 4.3 100 total |
5 4 3 2 1 | 5 4 3 2 1 |
| Value for money | |
| 4.1 | 4.0 |
| Ease of use | |
| 4.3 | 4.4 |
| Features | |
| 4.3 | 4.2 |
| Customer support | |
| 4.3 | 4.3 |
| Users recommended to a colleague | |
96% | 83% |
All reviews | All reviews |
| Integrations | |
Integrates with 693 apps | Integrates with 62 apps |
✗ No API ✓ BigCommerce ✓ Facebook ✓ Google Analytics ✓ HubSpot CRM ✓ JIRA Software ✓ Joomla ✓ Magento ✓ Mailchimp ✓ Salesforce Sales Cloud ✓ Shopify ✓ Slack ✓ SugarCRM ✗ Twitter ✓ Wordpress ✓ Zapier ✓ Zoho CRM | ✗ No API ✗ BigCommerce ✓ Facebook ✗ Google Analytics ✓ HubSpot CRM ✓ JIRA Software ✗ Joomla ✗ Magento ✓ Mailchimp ✓ Salesforce Sales Cloud ✓ Shopify ✓ Slack ✗ SugarCRM ✓ Twitter ✗ Wordpress ✓ Zapier ✓ Zoho CRM |
See all | See all |
| Social presence | |
125,737 fans | 10,667 fans |
74,892 followers | 6,118 followers |
Read more | Read more |
I used it mostly for the public API and it's great, when I used the front-end app it felt a little tricky to use.
Pros
- It helps on CRM if not used as one. - It has default reports but allows you to creat your own. - Customizable fielda can be added. - It has a public API to implement on your own TI products
Cons
- It is not that comprehensible, it could improve on that - It would be great to allow to add more than one account to manage the issue tracking.
Rating breakdown
Time used: 1-2 years
Frequency of use: Monthly
Likelihood to recommend
Pros
What I appreciate most in Zendesk is the live chat option, that is unique when compared to other helpdesk systems. The user interface is neat and friendly and the cost is affordable
Cons
It is impossible to customize reports from the UI front end. You need to manipulate the back end services for this, requiring the services of an expert
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Zendesk has become an integral piece of our business processes.
Pros
Fast, affordable, and reliable knocks it out of the park on all fronts.
Cons
It may take weeks/months to set up all the features to your specific liking, but once you do the results speak for themselves.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Pros
Fairly customizable as far as front end view for customers.
Cons
Integration with other systems could be challenging. Customer support was very slow when we did run into issues with the platform, which impacted our ability to respond to our customers in a timely way.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
The software is great to use for reporting and keeping track of tickets for chats, calls, and emails.
Cons
Also the layout of the site needs to be reworked - the New button at the top should be moved in order to prevent accidental clicks, the notifications need to be moved so they don't get in front of other features.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
From the front end website, to its own support and documentation, to the interface, etc...it just works.
