Zoho Assist vs ManageEngine Endpoint Central

TeamViewer ONE

Slack

AnyDesk

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Quick Remote technical support enabled with embeddable website widget, built-in chat, file transfer, remote rebooting, rebranding & more

Access Controls/Permissions

Active Directory Integration

Alerts/Notifications

Annotations

Authentication

Availability Indicator

Backup and Recovery

Billing & Invoicing

Chat/Messaging

Collaboration Tools

Conferencing

Customizable Branding

Customizable Reports

Customizable Templates

Dashboard

Desktop/Browser Sharing

Diagnostics Tools

Diagnostic Tools

Email Reminders

Endpoint Protection

File Sharing

File Transfer

For MSPs

HD Audio/Video

Help Desk Management

Incident Management

Issue Management

IT Asset Tracking

Live Chat

Mobile Access

Mobile Screen Sharing

Monitoring

Multi-Channel Communication

Multi-Participant Screen Sharing

Multiple User Accounts

On-Demand Recording

Problem Management

Real-Time Chat

Real-Time Monitoring

Real Time Screen Sharing

Recording

Remote Access/Control

Remote Access & Monitoring

Remote Monitoring & Management

Remote Support

Remote Update/Installation

Reporting/Analytics

Reporting & Statistics

Scheduling

Screen Capture

Screen Mirroring

Screen Recording

Screen Sharing

Self Service Portal

Server Monitoring

Session Recording

Session Transfer

SSL Security

Summary Reports

Support Ticket Management

Surveys & Feedback

Third-Party Integrations

Troubleshooting

Two-Way Audio & Video

Unattended Access

User Management

Video Chat

Video Conferencing

Video Streaming

By industry, Zoho Assist reviewers are most commonly professionals in information technology and services (27%). The most frequent use case for Zoho Assist cited by reviewers is remote support (73% of reviewers).

Users and use cases

Most reviewers indicate that Zoho Assist delivers strong value for money, with affordable, flexible pricing and robust features. Some reviewers feel the free plan is limited, and some users report that costs can rise with added devices or technicians.

Value for money

The Zoho Assist integration most frequently cited by reviewers is Zoho Desk, a help desk product rated 4.6 out of 5 for its integration with Zoho Assist.

Integrations

Zoho Assist is a remote support program offering key features such as remote access/control, unattended access, and access controls/permissions, among others.

Zoho Assist

iPad

Android

Windows

iPhone

Linux

Web-based

Chromebook

BeyondTrust Remote Support

RemotePC

ScreenConnect

LogMeIn Resolve

Splashtop

LogMeIn Pro

LogMeIn Central

RealVNC Connect

GoToMyPC

Dameware

Webex Suite

Atera

Standard

Professional

Enterprise

Standard (Unattended Access)

Professional (Unattended Access)

Inconsistent shortcuts and clipboard

Marketing and Communications Specialist

We mostly use the platform to address automation and have had automation fail because Zoho's clipboard size is too small or because it tries to copy it to Zoho's clipboard instead of the machine's clipboard.

69% of reviewers feel negative about Zoho Assist’s shortcuts and clipboard functionality. Some users report frequent issues with keyboard shortcuts not working reliably, especially when switching between operating systems. Reviewers indicate that clipboard access prompts can be intrusive and copying and pasting between local and remote machines is often inconsistent or confusing. They say these limitations disrupt workflow, particularly during automation or when transferring text and files. Users mention that adapting to the clipboard and shortcut system requires extra effort compared to other remote support tools.

Cumbersome screen and monitor handling

Digital Marketer

One bug that I found is that when you switch between monitors with different sizes, the view is not automatically fixed.

64% of reviewers feel negative about Zoho Assist’s screen and monitor management. Users say switching between multiple monitors is awkward, requiring extra steps or resulting in pop-up windows that block the view. Reviewers indicate that screen resolution adjustments can be problematic, with some experiencing issues on high-resolution or multi-monitor setups. They mention that resizing, refreshing, and navigating between screens can be buggy or unintuitive, making it difficult to work efficiently on complex remote environments.

Unreliable file transfer functionality

Consultant / Accountant

The least intuitive feature for me is the file transfer to and from unattended access site.  

44% of reviewers feel negative about Zoho Assist’s file transfer feature. Users say the process is often slow, clunky, and not as intuitive as competing products. Reviewers indicate that transferring files or folders can be unreliable, with issues like size limits, failed transfers, or the need to reinstall the client. They mention that clipboard syncing for file transfers is inconsistent, and the feature is sometimes unavailable in the free version. Some users report that the interface for file transfers is confusing and could benefit from improvements.

Variable performance and speed

IT Director

I've had better luck with Chrome, but there are still occasions that the service can have times of large latency; almost to the point of being unusable.

Owner

Zoho Assist can be a bit of a resource hog and is sometimes a tad laggy.

49% of reviewers feel negative about Zoho Assist’s performance and speed. Some users report lag, slow response times, and occasional connection drops during remote sessions, even with good internet connections. Reviewers mention delays in mouse movement, screen refresh rates, and input response, which can hinder productivity. They indicate that performance can be inconsistent compared to other remote support solutions, and that resource usage may be higher than expected. Users also note that support response times can be slower than desired during urgent situations.

Streamlined deployment process

President

It has multiple deployment capabilities which are very straightforward to use, from one-off links, to structured enterprise tool support (e.g. Microsoft) - and at a price that a small business can afford.

System Administrator

Easy deployment and multiple deployment options that suits all type of environments

93% of reviewers feel positive about Zoho Assist’s deployment process. Reviewers indicate the software is easy to set up and deploy across various environments, whether for small businesses or larger organizations. They appreciate the multiple deployment options, including unattended access and integration with enterprise tools. Users say the process is straightforward, with quick agent installation and minimal downtime. Some users report that deploying to multiple machines is simple, and they value the ability to manage deployments remotely. They find the deployment process reliable, scalable, and cost-effective for different business needs.

Robust feature set

Director

service works really well and tools / feature help get the job done.

IT Manager

ther is more usability than Windows Quick Assist and there a better features with this product.

89% of reviewers feel positive about Zoho Assist’s features. Users think the software offers a comprehensive range of tools, including branding, chat, security, and integration options. Reviewers appreciate that the platform is feature-rich yet user-friendly, allowing them to handle various support scenarios effectively. They note that Zoho frequently updates and adds new features based on user feedback. Some users highlight the value of advanced options like Wake-on-LAN, recording, and customization, which help tailor the experience to specific business requirements.

Effective client support experience

IT MANAGER

Being able to communicate in real time with the client is a game changer, allowing me to express what happened.

Managing Director

It allows bi-directional document sharing and connects the computer of your support consultant with the client's computer and enables helping the client remotely by show-and-tell.

91% of reviewers feel positive about Zoho Assist’s client support capabilities. Users say the software simplifies connecting with clients, offering multiple ways to initiate remote sessions and manage client devices. Reviewers appreciate features like unattended access, real-time communication, and easy integration with websites or other Zoho products. They indicate that the platform saves time by reducing the need for onsite visits and helps maintain strong client relationships. Some users highlight the convenience for less tech-savvy clients and the ability to support clients globally.

Comprehensive remote support tools

Senior engineer

It offers cross-platform support (Windows, Mac, Linux, Android, iOS), strong security features (end-to-end encryption, two-factor authentication), and unattended access for remote support.

Web Developer & IT Support

This has been the best product for us in terms of remote support within our budgets and has greatly improved our ability to support our remote working team as well as connecting to colleagues in the office and warehouse.

95% of reviewers feel positive about Zoho Assist’s remote support capabilities. Users say the platform enables efficient, secure, and flexible remote assistance for clients and teams, supporting a wide range of devices and operating systems. Reviewers appreciate features like unattended access, seamless cross-platform functionality, and integration with other Zoho products. They indicate that remote support sessions are easy to initiate and help reduce downtime for clients. Many users mention the affordability and reliability of the service, highlighting its value for both small businesses and larger IT support teams.

Intuitive and simple interface

it is easy to understand, all the functions are available in zoho assist which is basically require while taking remote.

My absolute favorite thing about Zoho Assist is how easy it is to use on a computer and on my iPad.

94% of reviewers feel positive about Zoho Assist’s ease of use. Reviewers appreciate the intuitive interface, which allows them to quickly learn and navigate the software with minimal training. Users say setup is straightforward, and the platform’s design makes daily operations and remote sessions efficient. They value the clear layout, helpful tutorials, and the ability to access commonly used functions easily. Some users report that the software is practical for both technical and non-technical staff, making it suitable for diverse teams.

It provides a reliable and cost-effective solution for delivering remote support, which is essential for running a small IT-focused business. Despite a few minor drawbacks, it offers strong functionality and ease of use, making it a valuable tool for supporting clients and maintaining efficient operations.

It’s a reliable, professional-grade remote support tool that consistently delivers when I need it most. Whether I’m helping a customer troubleshoot an issue or accessing a system remotely for maintenance, the process is smooth and efficient from start to finish.

Consultant Engineer

The biggest problem is display scaling—when connecting to servers with locked or unusual resolutions, you often can’t adjust the view, which makes the session uncomfortable and slows down work.

None

Unattended access, multi-monitor support, session recording, and file transfer cover most IT and MSP needs.

It offers good value for money, especially for businesses that want a reliable remote support option without overpaying. While there may be occasional connection issues or minor bugs, the platform is strong overall and continues to improve with software updates.

Occasionally, file transfer speeds can throttle slightly on slower connections, and the mobile app interface could be a bit more modern, but these are minor nitpicks in an otherwise solid platform.

File transfer, multi-monitor support, and unattended access all work smoothly and help us resolve issues faster.

Advanced features are limited compared to some enterprise-grade remote support tools, and mobile device support—especially for iOS—is somewhat restricted.

Zoho Assist has been a solid remote support tool for my small MSP because it’s straightforward to deploy and doesn’t feel overly complicated like some enterprise platforms.

Founder

One downside is that the end user still needs to download and run an executable to start the session, which can add an extra step and sometimes slow things down.

ADMIN

SIMPLIFY MY SUPPORT FOR CLIENTS, CONTOL THEIR PC, SEND FILES AND REMOTE FIX FOR THEIR PROBLEMS.

IT, BI and Dev Manager

Zoho helped with the situation right there after and I could keep up the connection and change the Firewall settings and allow internet to an offsite office.

Drag and drop is not supported for file transfers in the main session and require you to enter file transfer mode.

After years of relying on ScreenConnect—which had long been our go-to remote support tool and perfectly matched our team’s needs—recent updates introduced frustrating complications.

Software Developer

Setting up unattended access is very straightforward, and once it’s configured, remote connections are fast and stable even on low-bandwidth networks.

Admin

I liked how it was ez to use and remote in to my laptop and PC I found it very useful and help full with my work flow it made using my computer remotey ez compared to other software and I think that this was a very good soft where

Office Manager

It is a very convenient, if not essential, resource for a remote office environment like ours because of the sharing and collaboration capacity it affords members of our team who are spread across 7 states.

Engineer Manager

Remote assist to computers, facilitie of use and that we can send email with installator without user install anything

The remote connection loads quickly, even at sites with limited bandwidth, and the interface is straightforward for technicians.

Director General

Mostly it's the ease and integration with our Zoho Desk which in turn is very transparently integrated with our Zoho Books.

Assist's multiple deployment options make it efficient for the support tech to get connected and fix issues quickly.

The remote session quality is stable, and it works well across different platforms without requiring complex client installations.

Compared to high-end competitors, file transfers can be sluggish and sometimes lack reliable drag-and-drop functionality.

Director of IT

I usedthe option that allows me to group devices like I was used to when I used BeyondTrust Bomgar.

Vineyards Irrigation Manager

It allows our team to easily manage our vineyard irrigation control system remotely, so that we can address issues or make schedule changes easily from anywhere at any time.

Software Engineer

It allows for seamless remote support sessions and offers a variety of features such as file transfer, screen sharing, and unattended access, which are extremely beneficial for IT support teams.

The pricing is also very reasonable compared to other tools, especially for solo technicians or smaller IT businesses trying to grow without huge overhead.

Sometimes one user can connect while another in the same building will be stuck on the connection in progress screen.

Director of Development

I'm not sure if it has the full features like other venders where admins can make zoho hidden and uninstallable.

Cluster IT Manager

Occasional connectivity lags occur, and keyboard input doesn't function properly, for example, the Shift key sometimes remains active longer than expected, causing characters to appear in uppercase or in symbols.

The unattended access feature is incredibly reliable for managing client machines after hours.

Zoho Assist vs ManageEngine Endpoint Central Comparison (2026)

Zoho Assist

ManageEngine Endpoint Central

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives