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ITSM Software Integrated with Microsoft Teams (2026) - Page 2

Last updated: April 2026

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50 software options

Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

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Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

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Desk Manager logo

Desk Manager

We orchestrate deals for great results

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We are a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.

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Rezolve AI logo

Rezolve AI

Agentic AI platform for enterprise service automation

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Rezolve.ai is an enterprise Agentic AI platform that helps organizations automate service management and employee support. It enables conversational support within Microsoft Teams and Slack, automates workflows, and improves access to enterprise knowledge.

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OTRS logo

OTRS

Helpdesk software for customer service management teams

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OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.

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AISERA logo

AISERA

AI service management

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AI Service Desk by Aisera uses artificial intelligence (AI) to automate repetitive workflows and inquiries while continuously learning from each interaction. AI Service Desk includes Conversational AI, Conversational RPA, and TicketIQ.

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ONEiO logo

ONEiO

ONEiO is an integration solution for IT service providers

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ONEiO is a cloud-based solution provider that specializes in integrating IT service management (ITSM) tools and processes. We offer a solution that streamlines ITSM functions, making it easier for organizations to manage their internal and outsourced IT operations.

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Deepser logo

Deepser

IT service desk, CRM, and asset management software

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Manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. It allows a rapid implementation and various integrations. Cloud and On Premise.

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Atomicwork logo

Atomicwork

Cloud-based agentic service management platform

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Atomicwork is an agentic service management platform helping IT teams automate workflows for better digital workplace experiences.

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TeamSupport logo

TeamSupport

Cloud-based customer support solution for B2B SaaS

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TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

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Action1 logo

Action1

Patching That Just Works

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Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works.

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Tikit by Cireson logo

Tikit by Cireson

Tikit by Cireson - AI-based service desk solution

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Tikit is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem, Tikit delivers a modern, seamless support experience aligned with the future of IT service management.

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OpenText Service Management logo

OpenText Service Management

(0)

IT service management and ticketing solution

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Service Management Automation X (SMAX) is an IT Service Management (ITSM) software that provides an integrated, intelligent, and role-based service experience for employees. SMAX comes with advanced features such as AI and automation, codeless configuration, and a no-wait self-service portal that provides a consumer-like service experience.

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Electric AI logo

Electric AI

IT management software for managed software providers (MSP)

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Electric is an IT management software designed to help businesses monitor network security and manage applications, operating systems, databases, and more. It allows IT teams to automate provisioning and de-provisioning of devices, monitor network inventories, launch upgrades, and review policies.

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Vivantio logo

Vivantio

Flexible Software. Focused Service.

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Achieve service excellence by adopting best practices and established process oriented frameworks. Make use of incident, problem and change management to deliver the highest value to the business. Organize, plan, and prioritize work to ensure the right teams are working on the right projects.

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OnPage Incident Management System logo

OnPage Incident Management System

Never miss a critical alert.

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With its distinctive alert-until-read technology, OnPage is the top Secure Incident Management System on the market.

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Jetdocs logo

Jetdocs

Collaborative ticketing workflows for your internal teams

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Collaborative ticketing and workflow solution that integrates with Microsoft Teams and Slack. IT, Ops and other internal teams leverage Jetdocs to handle tickets, issues, requests and approvals that involve multiple teams.

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HaloITSM logo

HaloITSM

ITSM solution for managing incidents & assets

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HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

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Managed Service Providers (MSPs) logo

Managed Service Providers (MSPs)

(0)

MSP solution for enhanced service delivery

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Sunrises's MSP solution enables Managed Service Providers (MSPs) to streamline their operations, optimize resources, and deliver top-notch service. Featuring an intuitive HTML5 interface and advanced functionalities like dynamic searching, complex SLA management, and a customizable self-service portal, this software helps MSPs enhance their operational efficiency and drive business growth.

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Zoho Assist logo

Zoho Assist

Cloud-based remote support solution

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IT support can use Zoho Assist to offer remote support to customers by connecting to their computers. Supports ticketing integration, chat, file transfer & more

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Sunrise ITSM logo

Sunrise ITSM

Revolutionise your ITSM with our service desk software.

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With over 30 years of experience, our 30+ configurable modules include incident management, a knowledge hub, a self-service portal, enabling you to tailor your service management precisely.

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Hornbill logo

Hornbill

Workflow automation software for service, IT & HR teams

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Hornbill is a workflow automation software that helps IT, human resources, customer services, and security teams collaborate on projects, manage tasks, store data, and more. It allows team members to create, organize, and manage shared inboxes to facilitate internal and external communication.

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LogMeIn Rescue logo

LogMeIn Rescue

Remote support for helpdesks, call centers and organizations

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Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

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ALVAO Service Desk logo

ALVAO Service Desk

AI-powered ITSM solution designed for Microsoft 365

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ALVAO Service Desk is a Microsoft-native ITSM solution that centralizes service delivery across IT, HR, and Facilities through seamless Outlook and Teams integration. With AI assistance, Copilot support, and a 24/7 virtual agent, it streamlines requests, reduces workload, and accelerates resolution.

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OfficeAmp logo

OfficeAmp

Office operations & issue management software on Slack.

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OfficeAmp is an office operations & issue management software for Slack which provides a central location from which to collect, manage & resolve workplace issues, as well as generally manage all employee requests & questions & office tasks within Slack in real time

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HappyFox Help Desk logo

HappyFox Help Desk

Helpdesk, customer support software

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HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.

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