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ALVAO Service Desk

AI-powered ITSM solution designed for Microsoft 365

Last updated: December 2024

Table of Contents

ALVAO Service Desk - 2025 Pricing, Features, Reviews & Alternatives

What is ALVAO Service Desk?

Service Desk is a next-gen ITSM solution that combines powerful ticketing with seamless Microsoft 365 integration. Designed to enhance user experience, it automates routine tasks, streamlines workflows, and supports incident, problem, change, and release management. With advanced features such as no-code customisation and AI-powered self-service tools and analytics, it empowers your IT team to deliver exceptional service, improve response times, and increase overall productivity — all within an intuitive and user-friendly interface.

Benefits of using ALVAO Service Desk

Microsoft 365 Compatibility: It integrates seamlessly with Microsoft 365, allowing users to leverage familiar tools.

Intuitive Interface: The user-friendly design developed with Microsoft 365 in mind ensures quick onboarding and smooth operation.

Scalable Flexibility: The solution scales with you business, whether you are SMB or a growing business

Full ITSM Coverage: It offers comprehensive incident, problem, and change management for better service delivery.

Starting from

/user

Per month

Alternatives with better value for money

ALVAO Service Desk's key features

Most critical features, based on insights from ALVAO Service Desk users:

Incident Management

4.4

(5)

Knowledge Base Management

4.5

(4)

Alerts/Notifications

5.0

(2)

IT Asset Management

4.7

(3)

Configuration Management

5.0

(1)

Service Level Agreement (SLA) Management

5.0

(2)

All ALVAO Service Desk features

Features rating:

4.2

(15)

Workflow Management

3.5

(2)

Surveys & Feedback

5.0

(1)

Support Ticket Tracking

5.0

(1)

Service Catalog

4.5

(2)

Reporting & Statistics

(0)

Release Management

5.0

(1)

Prioritization

5.0

(1)

Inventory Management

5.0

(1)

Customizable Templates

4.0

(1)

Audit Trail

5.0

(1)

Access Controls/Permissions

3.3

(3)

Asset Tracking

5.0

(1)

API

5.0

(1)

Asset Lifecycle Management

5.0

(1)

Widgets

(0)

Resource Allocation & Planning

(0)

Analytics

(0)

Remote Monitoring & Management

(0)

Remote Access/Control

(0)

Reminders

(0)

Release & Deployment

(0)

Recurring Issues

(0)

Real-Time Updates

(0)

Real-Time Reporting

(0)

Real-Time Notifications

(0)

Real-Time Monitoring

(0)

Project Management

(0)

Procurement Management

(0)

Problem Management

4.0

(2)

Approval Process Control

(0)

OSHA Compliance

(0)

Multi-Language

(0)

Multi-Channel Communication

(0)

Monitoring

(0)

Mobile Alerts

(0)

Mobile Access

(0)

Maintenance Scheduling

(0)

Virtual Assistant

(0)

Third-Party Integrations

(0)

Task Progress Tracking

(0)

Task Management

(0)

Tagging

(0)

Activity Dashboard

(0)

Activity Tracking

2.0

(1)

Support Ticket Management

(0)

Status Tracking

(0)

SSL Security

(0)

Single Sign On

(0)

Service Request Management

(0)

Service History

(0)

Alerts/Escalation

5.0

(1)

Server Monitoring

(0)

Self Service Portal

2.0

(1)

Security Tools

(0)

Scheduled/Automated Reports

(0)

Safety Incident Management

(0)

Rules-Based Workflow

(0)

Role-Based Permissions

(0)

Risk Assessment

(0)

Risk Analysis

(0)

Risk Alerts

(0)

Localization Automation

(0)

Dashboard Creation

(0)

Dashboard

3.0

(1)

Customizable Reports

(0)

Customizable Forms

(0)

Customizable Fields

(0)

Customizable Branding

(0)

Customer Support

(0)

Corrective and Preventive Actions (CAPA)

(0)

Contract/License Management

2.0

(1)

Configurable Workflow

(0)

Compliance Management

(0)

Communications Management

(0)

Commenting/Notes

(0)

Collaboration Tools

(0)

CMDB

(0)

Client Portal

(0)

Chat/Messaging

(0)

Change Management

3.0

(1)

Capacity Management

(0)

Benchmarking

(0)

Availability Management

(0)

Automated Routing

(0)

Assignment Management

(0)

Audit Management

(0)

Live Chat

(0)

License Management

(0)

Knowledge Management

(0)

IT Risk Management

(0)

IT Reporting

(0)

IT Incident Management

(0)

IT Asset Tracking

(0)

Issue Tracking

(0)

Issue Scheduling

(0)

Issue Management

(0)

Issue Auditing

(0)

Investigation Management

(0)

Incident Reporting

(0)

Help Desk Management

(0)

Forms Management

(0)

Event Logs

(0)

Email Templates

(0)

Email Management

4.0

(1)

Email Alerts

(0)

Drag & Drop

(0)

Document Management

(0)

Disaster Recovery

(0)

Data Visualization

(0)

Data Import/Export

(0)

ALVAO Service Desk alternatives

ALVAO Service Desk

4.6

(15)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.2

Value for Money

4.5

Customer Support

4.6

LogMeIn Resolve

4.4

(206)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.4

Value for Money

4.3

Customer Support

4.2

SysAid

4.5

(485)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

BOSSDesk

4.7

(126)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.7

Customer Support

4.8

ALVAO Service Desk pricing

Value for money rating:

4.5

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

ALVAO Service Desk support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Training options

In Person

Live Online

Documentation

Webinars

Videos

ALVAO Service Desk reviews

Overall rating

4.6

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.8/10

Rating distribution

Pros

“Alvao SD has a very friendly user interface, integration with MS Active Directory and quality manufacturer support is very good.”

Martin P.

IT manager

“That was all changed thanks to the tool. I want to thank the whole Alvao team for making such great products that have helped our company a lot, saving us both time and money.”

Sebastian P.

Skipper and the owner of Sebsail.com

“It’s a really good ticketing tool that has everything we need, yet remains quite simple for end users. The technical support is also very friendly and helpful.”

Ian W.

Information Technology Services Specialist

Cons

“Missing function of User Activity Monitoring tool which has been retired. Poor function improvements for the SDC (just WA development preference).”

Martin C.

IT Manager

“Weak KnowledgeBase so far. In case of bigger number of users/services, the requirements for the administration are increasing.”

Marek K.

Head of department IT support

“Deploy of customization aren't easy and complex. Poor support and FIX release (long time bug repair).”

Martin C.

IT Manager

Read all reviews

ALVAO Service Desk FAQs

Q. What type of pricing plans does ALVAO Service Desk offer?

ALVAO Service Desk has the following pricing plans:
Starting from: $40.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of ALVAO Service Desk?

ALVAO Service Desk has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does ALVAO Service Desk support?

ALVAO Service Desk supports the following languages:
Czech, English, Polish, Slovak, German

Q. Does ALVAO Service Desk support mobile devices?

ALVAO Service Desk supports the following devices:
Android, iPhone

Q. Does ALVAO Service Desk offer an API?

Yes, ALVAO Service Desk has an API available for use.

Q. What other apps does ALVAO Service Desk integrate with?

ALVAO Service Desk integrates with the following applications:
Microsoft SharePoint, Microsoft Outlook, Jira, Microsoft Azure, Grafana, Microsoft Power Apps, Easy Redmine, Lansweeper, ALVAO Asset Management, Microsoft Teams, Microsoft Exchange, Jamf Now, iTOP, PRTG, OTRS, Microsoft 365, Azure DevOps Server, Zabbix, Microsoft To Do, JIRA Service Management, Azure DevOps Services, Microsoft Intune, Microsoft Power BI, Microsoft Power Automate, Microsoft Excel

Q. What level of support does ALVAO Service Desk offer?

ALVAO Service Desk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat