Ozmo Omnichannel Support Platform - 2026 Pricing, Features, Reviews & Alternatives

Digital support is shaping the future of customer service and having the right support platform in place is critical for keeping your business ahead of the rapid pace of change. Ozmo’s customers trust us to be the authoritative source of support answers for the ever-evolving landscape that is technology.

Ozmo's omnichannel platform offers solutions across all components of the customer journey to transform support operations for your business.

Self serve: With technology advancements come high customer expectations and varied support channel preferences. Ozmo’s self serve product provides customers the tools needed to solve their own questions hassle-free across all of your digital channels. These dynamic answers promote contact deflection and reduce the volume of support tickets in contact centers, cutting costs while increasing customer satisfaction.

Contact center: As many support centers shift from physical locations to remote-based work, agents require additional resources to adequately do their jobs. Over 75,000 contact center agents enjoy increased confidence and improved performance metrics with the ability to solve any tech-specific issue through the use of Ozmo’s unrestricted troubleshooting tool. No matter where your contact center is located or how many agents you employ, Ozmo for Agents provides scalable, virtual support.

Service adoption: Successful onboarding of new services, features, apps and devices are important not only for building brand loyalty but also for customer retention. Advance your digital transformation through frictionless support while simplifying feature adoption for your customers. With Ozmo’s solutions, you can meet your customers at the beginning of their journey to supply them with the guidance they need to be successful.

Ozmo drives the results that matter across the telecom, smart devices and device insurance verticals. Ozmo’s platform is trusted by some of the world’s leading enterprises, such as Verizon, TELUS and more.