All-in-one school administration for K-12 private schools
4.49/5 (159 reviews)We have been able to increase the communication with parents in terms of viewing grades and assignments online. Being a web-based platform has made it more accessible and reliable for our teachers as they enter their grades and assignments. They love how easy it is to use!
Pros
I love how many things you can do with MSP. From grading, to attendance, calendar, emailing, reports, they cover it all.
Cons
The only thing I wish they had was a lesson plan module. We have to use an outside program, and it would be easier to just have it integrated into MSP. But I understand they are working on that!
Rating breakdown
Likelihood to recommend: 10/10
Our overall experience with MSP has been good. We at the school have pretty reasonable expectations that changing a School Management platform is never easy, but what is making the difference for us is that technical support has been very responsive.
Pros
This is one of the more affordable solutions we found for our school. The customization for our report cards and transcripts was excellent. Custom demographics was also a nice addition as we can make a student's profile data contain fields that are specific to our needs. It's best quality is the account manager\technical support they provide. Any question I have is answered extremely fast and the answers are well thought out. This has been invaluable to us, since our school setup is somewhat unique. It has been a huge relief to us.
Cons
There are some fit and finish issues that I imagine will be worked out in time. For example, a label for a text field might be off center with the text field itself. The user interface might not be making the best use of some of the space. Sorting through classes can be time consuming as some fields will not sort alphabetically, but some fields do. The service had a couple brief outages, but those have been resolved as of late.
Rating breakdown
Likelihood to recommend: 9/10
The program has excellent resources, they are just very difficult to get to. The interface is not intuitive and there are far too many layers and drop down menus to make it quick to navigate until you really know what you are doing. Customer support has been excellent, which is a plus since we've definitely needed their help to find things we know the program can do but, again, they are not immediately evident in the top layer of menus, or take too many stops to accomplish.
Pros
It fits our budget, it has log-ins for parents, students, teachers, and administrators, customer support has been very good.
Cons
It has too many layers. It's not easy to find what you need, it's very intuitive. Sending an e-mail from a teacher to a group of parents is not easy- there are far too many steps involved. Once you create a list for an email, you cannot easy edit it or add people to it. Finding the information you are looking for as a parent is very difficult (assigments are hidden in a separate layer from the class and there is no easy way to figure out how to get there).
Rating breakdown
Likelihood to recommend: 8/10
Pros
Customer Service: It has been most useful to have a representative assigned to our school who knows our idiosyncrasies. Although we cannot readily reach her by phone, she responds to emails very quickly and addresses issues in a timely manner. Training sessions/webinars are individualized and very helpful. Our representative has gone "above and beyond" expectations to make sure our questions are answered.
Assignments and Grade book: Our teachers are very happy with the ease of inputting assignments and grades, as well as with associated features.
Cons
Templates: Report card and transcript templates are very inflexible. The software limitations on how grades are displayed on report cards was not fully explained prior to our sample report card submission, after which we were "stuck" with templates that did not work well for us. Transcripts need to be able to show more than four years. The MSP templates do not allow for this.
Attendance: MSP is unable to track attendance by minutes missed, as required by Ohio law.
No school scheduling or business office modules.
Rating breakdown
It is easy to manage student information and new features are being added all the time. The support is outstanding and responsive.
Pros
Setting things up and getting them working is a breeze. The structure of things in the database seems well planned and things mesh well. The support I receive whenever I call or email is outstanding.
Cons
It isn't so easy for users to get signed in for the first time and even then, aside from the documentation, it isn't easy for them to use. This is especially true for the not digitally literate users. This includes mostly parents, but also a couple older teachers and our principal.
Rating breakdown
Likelihood to recommend: 8/10
Annual Cost: $20 per student