Relias Reviews - Pros & Cons, Ratings & more

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The Relias LMS healthcare learning management system helps administrators quickly evaluate clinical skills, ensure compliance, and create tailored learning plans for their staff. Improve performance, pinpoint knowledge gaps, and reduce variation with analytics, assessments and custom learning tools.

Relias

Android

Web-based

iPad

iPhone

Customer service was anything but. The reps and managers say there is NOTHING that can be done to compensate for time lost, that they have known about this problem for...ever, apparently.

Utterly, completely ridiculous that they have done nothing to fix this, they do not warn customers when using a phone or tablet, and then say there is literally NOTHING they can do.

The courses are easy enough to navigate and are presented clearly and effectively. Courses are easy to start and save your place if you need to take a break.

They hide this under system requirements and then blame the customer when the program fails to record their progress.

Your organization will be stuck in a long term contract without any flexibility to make changes to pricing, structure, or terms of service.

It was a pain in the butt trying to take exams on.

Relias is a very user friendly platform for staff training; allows for compliance tracking; and course completion. Training can be tailored to fit needs of staff.

Overall Relias is a good platform for training staff on a variety of topics and in a timely manner.

I like that when you log in you are able to see the training courses that are currently due and future courses with the dates they are available and when they are due.

Been using for multiple years and it has only gotten better with time.

Its a little difficult to upload a document and just have it sent to the supervisor for verification.

Customer support is quick to respond and resolve issues. Administration is simple, I can log in as users quickly and troubleshoot.

We also liked the concept of purchasing "Seats" that could be rotated between users if we didn't need to use the seat for one person ongoing.

Some of the modules apparently have to be completed from a PC. Sometimes the audio will stop working mid-course.

The canned reports are very limited and custom reports are not available.

Paycom

Relias LMS has been a great training resource for my organization

Because Relias is accessible any time, any where, we are able to train our 'round the clock staff in an efficient, consistent, user-friendly manner. Putting together training modules, designing training plans and even entering new users into the system is easy enough that this clinical counselor-turned-trainer was able to do it without issue, in an impressively short time. Per staff report, training is easy to navigate, with staff being able to use the system immediately upon training assignments. It's a great tool to keep track of completed, late and missed trainings, including external trainings. Because our staff are mandated to complete specific training on cultural diversity, sexual harassment, ethics, safety, HIPAA, confidentiality and direct care, Relias affords them the opportunity to receive training during available time. No need to think about transportation time to attend training, as all you need is a device connected to the Internet and you're good to go. Although we mainly use Relias via a browser, we also use the Relias app on Chromebooks and phones.

Using Relias to Train Staff Who Work 'Round the Clock

I really can't describe how frustrating Relias has been.  The customer service is terrible (they will regularly admit that they don't know how to fix a problem, and not follow up with a solution), the product has only a fraction of the promised capabilities, and they substitute in deceptive long-term autorenewal of contracts in for a functional product or customer service.  It's so bad that while we have decided to stop attempting to use Relias even though we are still paying for it for the next 3 years, and subscribe to another company's LMS system simultaneously, as having a functional LMS product is critical and Relias's LMS system is not functional for our needs.  In short, we'll be paying several thousand dollars for an unusable product through Relias over the upcoming years, and then paying less elsewhere for another LMS product that in superior in all ways.  

Forced into being a subscriber more than 4 years later...

HELPFUL

Relias helps us stay compliant and knowledgeable in our field. It is user friendly and relevant. 

Review of Relias Healthcare LMS

Began wonderfully, was great when it was Essential Learning

Did a decent job, but we went out of business as of Dec. 31, 2021 and I can't get them out of my checking account. US Bank said they had resolved the issue months ago only to discover the money was still coming. out. 
I talked with a rep and was told they would make no accommodations. 

Can't Stop Them

Overall this software has been very useful. I came on board after Relias had already been implemented for ~2 years and without an LMS administrator, many features had been overlooked completely. Now we are using much more of the capabilities of the system.

Functional for our needs

compliance on licensing and accreditation.

Relias is an LMS that our company has used to maintain annual trainings for professionals.

I guess it's better than a meeting

Good Product. Great Service. Just a few small issues. 

A whole lot of bang for your buck!

Training compliance if they don't discontinue the course credentials without letting the administrator know. 

Alot of promises with very little delivery.

Unethical company that will lock you into a long term contract and not provide support. Been in business for 20+ years & have never experienced such poor customer service. 

Unethical Business Practices

Tracking ability on employees is done well.  Better support would make this product a home run.

Overall good software, does what they advertise

User friendly and very easy to take courses on a variety of topics related to my field. 

Great professional development courses

Complaint 

User Friendly

Relias Learning 

Learning management software with nice features

Very helpful in providing training for all staff. 

The fact that building an in-house LMS gives you the power to fully integrate your branding.  Your entire online training program reflects your image on the front and back end, thereby enhancing the aesthetics and boosting credibility.

The ease and use that Relias LMS offers!

None. Staff had to duplicate work . Discussed a short term agreement with the option to extend but was given a 5 year contract. Inflexible. Customer service below expectations.

Poor Customer Service

As a Healthcare provider we use this system to keep all employees up to date on the mandatory training. 

Easy system to use for required training 

Customer service was anything but. The reps and managers say there is NOTHING that can be done to compensate for time lost, that they have known about this problem for...ever, apparently. It's why they instituted an app for Relias Learning - which is separate from Relias Academy. For some reason they have not expanded their app's use - maybe because it has 2 stars.  Utterly, completely ridiculous that they have done nothing to fix this, they do not warn customers when using a phone or tablet, and then say there is literally NOTHING they can do. 

Relias Reviews

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