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iSpring Learn Reviews

Overall rating

4.6

/5

132

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.66/10

Reviews by rating

Pros and cons

This was very important to our company, and I was so glad to be able to provide this to our leadership team. Thank you, iSpring Customer Support.
Thank you for a great product and the most outstanding IT support team you could ask for. Three cheers for I Spring Suite/I Spring Learn.
As an instructional designer, you can create online courses more quickly thanks to its different modules and interactive tools that are perfectly integrated with PowerPoint.
An error saying the file is corrupt... kept popping up.
If the student computer is not up-to-date, sometimes it can be that the invitation goes to the spam.
It's sometimes hard to decide which report to use and it will not produce a report of the percentage of people who have completed a course.
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132 reviews

Recommended

ML
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Mike L.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I have been using iSpring products (iSpring Suite and iSpring Learn for about 7 years.

Reviewed 6 years ago
Pros

Reasonable/fair billing No limit for on-line content I found this amazing when I first started using iSpring Learn in 2010. There seems to be no limit to how much content can be uploaded to iSpring Learn servers. I currently have about 10gb in the system. Other learning management systems I have used charged by the megabyte combined with number of students Great up-time track record It goes...

Cons

eCommerce is limited. iSpring's definition of a "Course" is just about any content item (presentation, reading material, test, assignment, etc.). My "courses" typically have 10 modules and as many as 28 lessons. Each lesson contains about 5 content items. For eCommerce, it would be better to provide access to a full course (by my definition), instead of a single content item.

Vendor response

Hi, Mike! Thanks A LOT for leaving such a detailed review here on Capterra. We are sure it will be useful to anyone who is looking for an LMS solution! As per your feature requests, I will be more than happy to forward them to our Product Development team. Keep up the great work! :)

ZS
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Zoran S.

Education Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A user-friendly, powerful and cost-effective LMS

Reviewed 7 years ago

We have now been using iSpring products for three years and iSpring Learn has been the cornerstone of our e-learning courses. iSpring Learn (their LMS) is simply an awesome solution. The User Management is easy to use and well organized. From creating and editing organizations, groups and users to branding your iSpring LMS account and setting e-commerce with PayPal to publishing into your account...

Pros

ease of use, versatility, price, the Learning Path feature

Cons

would love it if it was possible to custom-design and brand the log-in page of your LMS account

Vendor response

Hi, Zoran! Thank you so much for writing this sincere feedback about iSpring Learn! We are sure it will be useful to anyone who is searching for an LMS at the moment! We hope iSpring keeps serving you well :)

AR
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Verified reviewer

Education Management, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Unprofessional Customer Support

Reviewed 2 years ago

Customer Support is not professional

Pros

Software is not bad for creation of elearning courses

Cons

Very poor customer service. I am a old customer of Ispring for more than 10 years. They sell life time software validity. Recently my maintenance plan expired. I asked them to change my mail id as my earlier id was not working properly. Surprisingly for changing email in their online account they need a maintenance plan. Quite unprofessional. I felt cheated.

Vendor response

Hi, Thank you for posting a review and we're sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Thanks a lot and keep up the great work! :)

JB
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Jill B.

Health, Wellness and Fitness, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wow. Great LMS with OUTSTANDING support.

Reviewed 5 years ago

An on-line class that works!! Thank you for a great product and the most outstanding IT support team you could ask for. Three cheers for I Spring Suite/I Spring Learn!

Pros

It is hard to know where to begin. After experiencing a frustrating year for myself and my learners with another popular LMS, I am celebrating the move to I Spring Learn. The IT support is hands down-beyond outstanding. I am NOT a designer or IT professional but a Registered Nurse by trade and reached out for help a number of times as I developed and placed over 40 hours of content in a learning...

Cons

I have to reach for this....but if I could improve it; I would add the ability to put a picture in the background of my sign in page to spice things up a bit.

Vendor response

Thank you greatly for your positive feedback about iSpring Learn LMS and iSpring support team. We are sure that your review will be helpful to anyone looking for an e-Learning solution here on Capterra. As per your feature request, could you please send it directly to support@ispringsoltions.com? Thank you and keep up the great work! :)

ED
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Emily D.

Textiles, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Customer Service

Reviewed a year ago
Pros

I spring learn in combination with I spring max works really well for us. There are so many things that you can do with it and I feel like I learn something new each day which comes down to the best thing about this product is the customer service support from the tech team. I have always easily been able to reach someone and get help. Unlike other software that only has community help forums etc. The tech people are awesome and I thank them a lot!

Cons

There are a few rules that you need to make sure you know about saving your projects. For example not renaming anything etc. that could break the link to the folder ispring creates. Now I know and there is no issues but if you aren't careful you can loose content. Side note the tech customer service is a valuable resource whenever you need anything. That's how I learned not to rename anything and making sure I move things the correct way not to lose content.

JS
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Janice S.

Health, Wellness and Fitness, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very Pleased with iSpring and the Support Team.

Reviewed 2 years ago

I recently had an issue where we needed to produce a report for a user who we accidently deleted from the system. It was a serious HR issue where we needed to provide a report of the courses this individual had taken. However, we were not able to retrieve this report, because this person was deleted from the system. I contacted iSpring Support, and they responded right away, and tracked this report, and provided it that same day. I am extremely grateful for their efforts. This was very important to our company, and I was so glad to be able to provide this to our leadership team. Thank you, iSpring Customer Support.

Pros

iSpring Learn is extremely easy to set up and start training immediately, while at the same time producing high quality engaging courses. Integrates with power point, so the learning curve is fast while allowing for customization.

Cons

Nothing. Very pleased with the software.

Vendor response

Hello Janice, Thank you very much for posting your detailed review here on Capterra. We appreciate it tons! It's wonderful to hear that iSpring fits your needs just perfectly. Also, our tech support team always puts clients first - it's amazing that you had a positive experience! Keep up the great work!

SH
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Sebastian H.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy entry into e-learning

Reviewed a year ago

We got exactly what we needed to get started. The product is constantly evolving, the support is great

Pros

Easy to use, both for the course creator and the learner. Good price-performance ratio.

Cons

Customizable functionalities usually only available in expensive systems.

Vendor response

Hello Sebastian, Thanks a lot for sharing your thoughts about iSpring products and service. It means the world to us. It's nice to hear that iSpring's been working great for you so far. We are sorry that your experience did not match your expectations. However, we have account branding in iSpring Learn. You can add your logo and favicon, and apply the desired color scheme. To do that you need to go to "Settings" - "Branding". In case you have any questions, don't hesitate to contact our Tech Support team (support@ispring.com). One of our specialists will be more than happy to assist you! Hope iSpring keeps serving you well :)

FY
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F Y.

Management Consulting, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Reviewed and evaluated over 20 LMS products, iSpring Learn came on top of them all

Reviewed 7 years ago

My client - a very large training provider - hired me to research, review, and evaluate eLearning solutions for a country-wide multi-organization deployment. I reviewed over 20 LMS products including Adobe Captivate Prime, Docebo, LearnUpon, UpsideLMS, and selected the best 5 products for a comprehensive evaluation. iSpring Learn made it to the top 5 list. After spending a few days using all functions...

Pros

Extensive reporting, user management, user interface, dashboard design

Cons

None!

Vendor response

Hi, Thank you for sharing your wonderful story :) We are glad to hear that you are satisfied with iSpring Learn LMS and we hope it keeps serving you and your clients very well! Keep up the great work!

SP
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Sergey P.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The best service for creating a training system and even more!

Reviewed 7 years ago

I work as a sales manager in an IT company. The main goal of my department is to increase employees' KPI and thus, grow the company's revenue. Three months ago we decided to implement an LMS to automate the studying process (including courses, tests and video lectures) and to save time on the assessment of employees' knowledge. One of the things that I immediately appreciated about iSpring Learn...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hello, Sergey! Thank you very much for sharing your success story. We thoroughly enjoyed reading it. We are sure that it will be of a great use to anybody, who visits capterra.com resource in order to find the perfect software for their needs.

SP
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Svetlana P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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iSpring LMS + iSpring Suite = Easy e-learning

Reviewed 7 years ago

We use iSpring to train our employees and customers. When choosing a tool, we wanted to find a cloud solution which would meet several criteria: ease of use for both users and administrators, the capability of publishing courses right from the authoring tool, and a wide range of detailed reports. After implementing iSpring LMS, we have managed to attract more customers, reduce travel expenses, and...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hello, Svetlana! Thank you so much for your detailed feedback. We are glad to hear that iSpring became a part of your daily e-Learning activity. It's also great to know that you liked the new features added to iSpring Learn recently. As per your feature requests, I will forward them to our Product Development team. Keep up the great work!

LA
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Lupita A.

Mental Health Care, 201-500 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Overall very satisfied with this product.

Reviewed 6 years ago

Looks more professional and it is easier to use than our previous programs.

Pros

All the different functionalities available, the report design/layout, and how easy it is to upload training modules.

Cons

Report Features: a) sometimes the user activity reports are pulled in a "landscape" layout, rather than portrait; and will waste more paper when printing in landscape. iSpring does not provide a fix on that, we never know what layout the system will choose. b) Not sure why iSpring provides the option of emailing reports to groups. I accidentally picked a group once and a users training report went to all the people in that group; it was not only embarrassing, but it cause lots of confusion and distrust. c) I wish iSpring would create a report where we can pull any and all users that have taken a specific training module during a specific time period. We need a report with all user names, date training was taken and their scores.

Vendor response

Hi, Lupita! Thank you for sharing your thoughts about iSpring Learn. We greatly appreciate it. As per your feature reports, your dedicated manager will get back to you with further assistance. Hope that helps!

DR
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David R.

Security and Investigations, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use!

Reviewed 3 years ago

This is my first in-depth experience with an LMS and I am very satisfied. The customer service response is amazing and is very critical to me. Very often, I need a solution right away and the tech support have been very creative when helping find a solution.

Pros

I love the simple interface. Has all the features I need without the confusion.

Cons

The reports generated do not have a company logo and does not look very professional without it. Signature capture on the app and displaying that on the reports would also help with authenticity.

Vendor response

Hi David, Thanks a lot for sharing your thoughts about iSpring products and service. We very much appreciate it. It's great to hear that you are happy with iSpring solution. Hope it keeps serving you well :) As per your Cons, could you please send the details to support@ispring.com? One of our specialists will be more than happy to look into your case.

MB
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Martin B.

Education Management,

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Building an e-learning course with iSpring Learn

Reviewed 7 years ago

I tested iSpring Learn for the development of a prototypic web based learning environment of a preparatory course for the seminar "Presentation and Slide Writing" at the University of Regensburg. For the creating of the learning modules I used iSpring Suite which integrates in Microsoft PowerPoint. Existing Slides were enhenced with several types of media and then uploaded to iSpring Learn. Then...

Pros

- Learning Path Feature (good for micro learning contents and big courses) - Integration of Content (SCORM 1.2/2004 packages, FLV videos, MP4 videos, MP3 audio, SWF, reference documents (PDF, DOC, XLS, PPT)) - Clean look (does not distract) - User management (users can easily be imported and administred)

Cons

- no dowload of excercise sheets possible (yet) - no bulletin boards (users can only interact with others in discussions within a course)

Vendor response

Hello, Martin! Thanks a lot for sharing your detailed overview of using iSpring! We are sure it will be of a great value to anyone who is looking for a complete e-Learning solutions! Keep up the great and let us know if we can be of help :)

CB
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Ciara B.

Mechanical or Industrial Engineering, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Ispring learn and suite

Reviewed 3 years ago
Pros

Direct export from ISpring Suite to ISpring Learn Easy to set up

Cons

Includes inactive users in the distribution list which confuses us if the inactive users still receives email notifications. <Ispring suite> the previous quizzes cannot be opened with the new version. an error saying the file is corrupt... kept popping up.

Vendor response

Hi Ciara, Thanks a lot for sharing your experience with iSpring Solutions. It's amazing to hear that it suits your needs just right! Keep up the great work and please send any questions to support@ispring.com

VT
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Vashi T.

Primary/Secondary Education, 201-500 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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iSpring Suite 8.0

Reviewed 5 years ago
Pros

A very useful add-on for PowePoint lessons. It allows for creation of all types of quizzes (matching, multiple choice, survey, true/false etc.) It is a powerful companion for teachers who want to create interactive lessons/quiz on html, while giving meaningful feedback. It gives power to the designer of the learning material. It allows the creator to give cues to the students about their misconceptions/wrong...

Cons

One improvement would be, to have a wider character range, with more emotions and also to have animated characters so it brings the 'real' feel during the lesson.

RD
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Ronnie D.

E-Learning, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Intuitive and ease of use. Very effective educational software.

Reviewed 5 years ago
Pros

The ease of use and it's intuitive nature. The software easily works with Power Point and can be implemented as an LMS with a click of a button.

Cons

The online video screen recording has some issues. Most of the time works and at other times it doesn't. Also, there needs to be a screen shot image functionality similar to Snag it.

Vendor response

Hi Ronnie, Thank you for sharing your sincere opinion about iSpring Learn here on Capterra. We are sure it will be helpful to anybody looking for an LMS. Keep up the great work! As per you feature requests, please forward them to support@ispringsolutions.com.

GK
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Gwen K.

Environmental Services, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use program at the right cost!

Reviewed 4 years ago

Customer service is excellent and responsive. The help videos and tutorials walk you through new tools and tips. Overall, I highly recommend this software!

Pros

This software is reasonably priced and fits our program budget. It has an incredibly clean display that is easy for users to navigate. Many of our participants are new to online learning, so it was essential to be user friendly. We have used this software for 2 years, and have had positive experience with our participants. Additionally, it was easy as an administrator to learn and create an interactive course. We have been very happy with our investment and look forward to developing more courses on iSpring.

Cons

The reports that are produced are excellent and typically share the information we want. But since the reports are auto-generated, sometimes it lacks some flexibility in what I am looking for. I have found a way around it, but I do sometimes wish there was a bit more ability to adapt the reports.

Vendor response

Hello Gwen, Thank you tons for sharing your positive experience on working with iSpring with the Capterra audience. We are pretty sure it will be useful to anyone looking for a solution for eLearning :) Keep up the great work!

IG
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Igor G.

Electrical/Electronic Manufacturing, 501-1,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Flexible & functional

Reviewed 5 years ago

Very reasonable price/quality relation, qualified tech. support, vendor develops this product constantly and adding new extended functionality.

Pros

Easy to start and intuitive, flexible enough. You can quickly convert PowerPoint file into LMS format. Convertion does not affect animation and movements of PowerPoint slides.

Cons

Complicate in case of existing program changing. You can't attach some types of files. Built-in webinar tool has limited functionality and you have to use only PowerPoint which is already converted and placed to LMS.

Vendor response

Hi Igor, Thanks a lot for sharing your opinion about iSpring here on Capterra. We greatly appreciate it and hope that iSpring keeps serving you well. As per your requests, could you please forward them to support@ispringsolutions.com and one of the specialists will take care of them. Hope you have a wonderful Holiday Season! :)

MK
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Mina K.

Airlines/Aviation, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Training

Reviewed 5 years ago

I am a training Manager and this will help me a lot to post modules and update team on the updates

Pros

user friendly, easy to access, the app that can be downloaded on the phone.

Cons

expensive, not be able to download the quiz maker on different computers using the same account

Vendor response

Hi Mina, Thanks a lot for your kind words about iSpring! Hope it keeps serving you well :)

MA
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Miguel Angel G.

Renewables & Environment, 10,001+ employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great integrated software and good customer support

Reviewed a year ago

Good overall but came across to some issues in translating material for content and quizzes, option that it is not available in iSpring but it is clearly needed.

Pros

I like the seamless integration with the Learning Management platform and power point

Cons

I think it is necessary to integrate captions and translations to other languages not only in the quizzes but for the course itself. More clarity on the metrics of trainees after they have completed the training is very recommended and needed.

Vendor response

Hello Miguel Angel, Thanks a lot for posting your review here on Capterra! We appreciate it greatly. It's great to hear that you are happy with the iSpring solution. We don't have translations to other languages in our plans for this year. But thank you for your question, your comment will be delivered to our PD team. Keep up the great work!

MK
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Matt K.

Automotive, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A great platform!

Reviewed a year ago

Very easy and smooth, especially with the help from the engineers like Kasey!

Pros

It is easy to use to create courses through PowerPoint integration

Cons

I haven't found any yet, I am still getting used to some of the features

DM
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Dan M.

Education Management, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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iSpring Learn

Reviewed 7 years ago

I've had a couple support requests. iSpring has always responded within a few hours with real support, not just "review this FAQ". Real people with real answers. It's refreshing!

Pros

Ease of use. Support is excellent.

Cons

None

Vendor response

Hello, Dan! Thanks for sharing! Keep up the great work :)

tb
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taha b.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BEST RECORDING SOFTWARE

Reviewed 6 years ago

Ispring is a free software and easy to use too so if you need a recording software go here www.ispringsolutions.com/ispring-free-cam and BIG thanks to Ispring for being my favorite software

Pros

its free and easy to use

Cons

that you cant use your face cam

EO
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Edna O.

Logistics and Supply Chain, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ISpring Quizmaker

Reviewed 3 years ago

You can always count on the technical support. This is a added value for sure.

Pros

I am able to generate an actual test result for audit purposes.

Cons

Nothing that I could think of at the moment .

Vendor response

Hello Edna, Thank you so much for being so loyal! It means the world to us! Hope iSpring keeps serving you well ;) If you have any feature requests, please send them to support@ispring.com

OG
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Olga G.

Education Management, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Wunderbares LMS

Reviewed 4 months ago
Pros

Mir gefällt die einfache Benutzeroberfläche und das Design. Der Aufbau ist logisch und die Einarbeitung in das System geht sehr schnell. Die Implementierung von externen Lerninhalten funktioniert einwandfrei & sehr schnell. Der Kundenservice ist außerdem sehr hilfsbereit & freundlich.

Cons

Der größte Nachteil für uns ist, dass die Software immer weiter für Unternehmen angepasst wird, die ihre eigenen Mitarbeiter schulen. Wir als Bildungseinrichtungen schulen aber externe Teilnehmende. Dadurch sind für uns einige Funktionen oder Strukturen, die im LMS implementiert sind oder ausgebaut werden, weniger nützlich.

Showing original review in German. See translation

Vendor response

Hi Olga, Thank you so much for reviewing iSpring here on Capterra! We appreciate it tons. It's great to hear that you are happy with the iSpring solution. As per your cons, Could you please get back to me with a little more details on what exactly functions or structures were less useful for your company? In case, you have your own ideas on how we could improve our products, - you are more than welcome to share your feedback in the iSpring Community Forum: https://community.ispringsolutions.com/category/product-ideas Thank you!