App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
AgentAssist
Empower agents to be more productive and efficient.
Table of Contents
AgentAssist - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
AgentAssist overview
What is AgentAssist?
Real-time AgentAssist advises agents in the conversations with pop-up suggestions and alerts, automated lookup functions to deliver quick access to relevant information and helps making calls compact increasing end-customer satisfaction. Additionally, AgentAssist guides agents to an ideal speech rate and volume, and it provides an automated call wrap up that can significantly reduce the average handling time and give agents a rest between calls.
Agent Assist connects with the PABX and gets the real-time stream of the call, which is then transcribed as the call goes. This is the base of the analysis, once a phrase has been transcribed the system will immediately search for the keywords and phrases related to the programmed KPIs. The real-time transcription is available for supervisors and allows them to read what has happened in the call, while the agent is still in conversation with the customer.
Supervisors can monitor their teams activity in a glimpse of an eye, either if agents are working remotely or not. They can see how many calls have been handled per agents and can play them back or read the transcript at any given moment.
It allows them to follow calls live, support and guide agents via chat, and even identify when to intervene in calls if necessary through customized alerts.
Key benefits of using AgentAssist
• Reduce agent turnover rates
• Boost customer experience and loyalty
• Significant reduction in onboarding time for new agents
• Enhance compliance & KPI adherence
• Improve first call resolution (FCR)
• Reduce average handle time
Starting price
AgentAssist’s user interface
AgentAssist reviews
Overall rating
No reviews
- Value for money
- Ease of use
- Features
- Customer support
5
4
3
2
1
0
0
0
0
0
AgentAssist's features
AgentAssist alternatives
AgentAssist
Starting from
No pricing info
Fathom
Starting from
15
Per month
CTM
Starting from
79
Per month
3CX
Starting from
350
Per year
AgentAssist support options
Typical customers
Platforms supported
Support options
Training options
AgentAssist FAQs
AgentAssist has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does AgentAssist support?
AgentAssist supports the following languages:
Arabic, Bulgarian, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Vietnamese
Q. Does AgentAssist offer an API?
No, AgentAssist does not have an API available.
Q. What level of support does AgentAssist offer?
AgentAssist offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base