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yellow.ai vs Cognigy.AI Comparison (2026)
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Good recommendations?
yellow.ai
4.5
(37)5
23
4
12
3
0
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cognigy.AI
4.8
(23)5
19
4
4
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Yellow.ai empowers enterprises with AI-driven customer service automation for efficiency and cost reduction. Serving 1100+ clients like Sony in 85+ countries and 135+ languages, our platform is trained on 16B+ annual conversations. Founded in 2016 and backed by $102M, we innovate continuously.
Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
37
5
4
3
2
1
23
12
0
1
1
- Value for money
- Ease of use
- Features
- Customer support
84%
would recommend this app4.8
23
5
4
3
2
1
19
4
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
91%
would recommend this appPros
“All in one platform to for customer support.”
MJ
Mirza J.
E-Commerce Supervisor
“Ease of use and scalability are the main reasons we love and continue to use Yellow Messenger”
IV
Indira V.
Manager, Founder's Office
“The team has always stepped forward to understand our business challenges and provide us solutions, whether it has been to integrate new systems or resolve any issues with the bot.”
Ajay M.
Director - Digital Marketing
Pros
“Cognigy is really good platform for quick chatbot development, Their support team is also great which helps you develop chatbot & troubleshoot all the problems.”
Abhishek J.
Senior Software Developer
“The platform offers seamless integration into various back-end systems and the ability to connect it to many different communication channels, including Web, phone, social media, and mobile apps.”
DV
Daniel V.
Teamleiter DS & CAI
“They also have different integrations for connecting chatbot to different platform.”
Abhishek J.
Senior Software Developer
Cons
Not enoughreviews yet
Cons
“I'm actually struggling to find the cost of the paid developer course as it has not be made known on the website.”
DK
Daniel K.
Student
- Vendor responds to reviews
- Last review2 years ago
- Vendor responds to reviews
- Last review6 months ago
Key features
- Total features75
- 360 Degree Feedback
- AI Copilot
- AI-assisted Development
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Collaboration
- Agent Customization
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autonomous Task Execution
- Autoresponders
- Benchmarking
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Churn Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Community Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Generation
- Content Management
- Contextual Guidance
- Conversational AI
- Custom Development
- Customer Database
- Customer Experience Management
- Customer Interaction Automation
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Frameworks
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Data Augmentation
- Data Governance
- Data Import/Export
- Data Security
- Data Visualization
- Database Support
- Deployment Management
- Document Management
- Drag & Drop
- Drag & Drop Editor
- Dynamic Modeling
- Email Management
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Recognition
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Follow-Up Scheduling
- For No-Code Development
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Gamification
- Generative AI
- Geotargeting
- Graphical Workflow Editor
- Human-in-the-loop (HITL)
- IVR
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integration Management
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Knowledge Base Integration
- Knowledge Base Management
- Lead Capture
- Lead Generation
- Lead Qualification
- Live Chat
- Machine Learning
- Memory Management
- Mobile Access
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Multiple LLM Models
- Multiple Scripts
- Natural Language Interface
- Natural Language Processing
- Negative Feedback Management
- Omnichannel Outreach
- On-Demand Communications
- Outreach Performance Analytics
- Performance Management
- Performance Metrics
- Performance Monitoring
- Personalization
- Personalization and Recommendation
- Personalized Outreach
- Phone Key Input
- Pre-Configured Bot
- Pre-built Templates
- Pre-recorded Messages
- Predictive Dialer
- Proactive Chat
- Proactive Error Detection
- Problem Solving
- Pulse Surveys
- Question Library
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- Sales Follow-Up
- Scalability
- Screen Sharing
- Search/Filter
- Security & Compliance
- Sentiment Analysis
- Simulation and Scenario Generation
- Social Media Integration
- Speech Recognition
- Support Ticket Management
- Surveys & Feedback
- Task Automation
- Templates
- Text Summarization
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Version Control
- Video Support
- Virtual Characters and Avatars
- Virtual Personal Assistant (VPA)
- Visual Analytics
- Visual Modeling
- Voice Customization
- Widgets
- Workflow Automation
- Workflow Management
- Total features155
- 360 Degree Feedback
- AI Copilot
- AI-assisted Development
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Collaboration
- Agent Customization
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autonomous Task Execution
- Autoresponders
- Benchmarking
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Churn Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Community Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Generation
- Content Management
- Contextual Guidance
- Conversational AI
- Custom Development
- Customer Database
- Customer Experience Management
- Customer Interaction Automation
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Frameworks
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Data Augmentation
- Data Governance
- Data Import/Export
- Data Security
- Data Visualization
- Database Support
- Deployment Management
- Document Management
- Drag & Drop
- Drag & Drop Editor
- Dynamic Modeling
- Email Management
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Recognition
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Follow-Up Scheduling
- For No-Code Development
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Gamification
- Generative AI
- Geotargeting
- Graphical Workflow Editor
- Human-in-the-loop (HITL)
- IVR
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integration Management
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Knowledge Base Integration
- Knowledge Base Management
- Lead Capture
- Lead Generation
- Lead Qualification
- Live Chat
- Machine Learning
- Memory Management
- Mobile Access
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Multiple LLM Models
- Multiple Scripts
- Natural Language Interface
- Natural Language Processing
- Negative Feedback Management
- Omnichannel Outreach
- On-Demand Communications
- Outreach Performance Analytics
- Performance Management
- Performance Metrics
- Performance Monitoring
- Personalization
- Personalization and Recommendation
- Personalized Outreach
- Phone Key Input
- Pre-Configured Bot
- Pre-built Templates
- Pre-recorded Messages
- Predictive Dialer
- Proactive Chat
- Proactive Error Detection
- Problem Solving
- Pulse Surveys
- Question Library
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- Sales Follow-Up
- Scalability
- Screen Sharing
- Search/Filter
- Security & Compliance
- Sentiment Analysis
- Simulation and Scenario Generation
- Social Media Integration
- Speech Recognition
- Support Ticket Management
- Surveys & Feedback
- Task Automation
- Templates
- Text Summarization
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Version Control
- Video Support
- Virtual Characters and Avatars
- Virtual Personal Assistant (VPA)
- Visual Analytics
- Visual Modeling
- Voice Customization
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations12
- 8x8 Contact Center
- AWS CloudFormation
- Amazon Connect
- Automation Anywhere
- Avaya Experience Platform
- BambooHR
- Bandwidth
- Dialogflow
- Dynamics 365
- Genesys Cloud CX
- Google Maps
- HubSpot CRM
- Jira
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft SharePoint
- Microsoft Teams
- NiCE CXone
- RingCentral Engage Digital
- RingCentral Engage Voice
- SAP Business One
- SAP SuccessFactors HCM
- Salesforce Platform
- Slack
- Telegram
- Twilio
- UiPath
- WorkHQ Platform
- Yext
- Zendesk Suite
- Total integrations27
- 8x8 Contact Center
- AWS CloudFormation
- Amazon Connect
- Automation Anywhere
- Avaya Experience Platform
- BambooHR
- Bandwidth
- Dialogflow
- Dynamics 365
- Genesys Cloud CX
- Google Maps
- HubSpot CRM
- Jira
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft SharePoint
- Microsoft Teams
- NiCE CXone
- RingCentral Engage Digital
- RingCentral Engage Voice
- SAP Business One
- SAP SuccessFactors HCM
- Salesforce Platform
- Slack
- Telegram
- Twilio
- UiPath
- WorkHQ Platform
- Yext
- Zendesk Suite
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