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Empowering Businesses with Customer Service Automation

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yellow.ai - 2025 Pricing, Features, Reviews & Alternatives

What is yellow.ai?

Yellow.ai is a leading provider of generative AI-powered customer service automation, dedicated to transforming how enterprises engage with their customers. Our platform enables businesses to create memorable and impactful customer conversations, leveraging advanced AI to enhance customer support and drive efficiency. At Yellow.ai, our vision is to pioneer the future of fully autonomous customer support, offering unparalleled operational efficiency and significantly reducing costs for businesses.

Headquartered in San Mateo, California, Yellow.ai is trusted by over 1100 enterprises across various industries. Our esteemed clientele includes globally recognized brands such as Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO. These partnerships span more than 85 countries and utilize our services in over 135 languages, showcasing the versatility and global reach of our platform.

What sets Yellow.ai apart is our innovative multi-LLM (Large Language Model) architecture. Our platform is continuously trained on over 16 billion conversations annually, ensuring that it remains at the cutting edge of AI technology. This robust training regimen enables our platform to deliver elevated customer experiences, tailored to meet the unique needs of each business and its clientele. By harnessing the power of AI, we help businesses build lasting relationships with their customers, fostering loyalty and satisfaction.

Founded in 2016, Yellow.ai has grown rapidly, establishing offices in six countries to support our global operations. Our expansion is fueled by significant financial backing, having raised over $102 million from prestigious blue-chip investors. This funding has enabled us to scale our operations, invest in advanced research and development, and continuously enhance our platform’s capabilities.

Our generative AI-powered platform is designed to automate a wide range of customer service functions, from answering frequently asked questions to handling complex inquiries. This automation frees up human agents to focus on more strategic tasks, improving overall productivity and customer satisfaction. By integrating seamlessly with existing systems, Yellow.ai provides a cohesive and comprehensive solution that enhances every aspect of customer service.

One of the core strengths of Yellow.ai is our commitment to continuous innovation. We are constantly exploring new ways to leverage AI technology to benefit our clients. This includes developing new features and capabilities, refining our algorithms, and expanding our data sources to ensure that our platform remains the most advanced and effective solution on the market. Our focus on innovation ensures that our clients always have access to the best tools and technologies to meet their customer service needs.

Yellow.ai is more than just a technology provider; we are a partner in our clients’ success. Our generative AI-powered platform not only improves efficiency and reduces costs but also helps businesses create meaningful and lasting connections with their customers. As we continue to innovate and expand, we remain dedicated to our mission of transforming customer service through the power of AI.

In summary, Yellow.ai stands at the forefront of customer service automation, offering a powerful, scalable, and secure AI platform that drives efficiency and enhances customer experiences. With a strong track record of success, significant financial backing, and a commitment to continuous innovation, Yellow.ai is poised to lead the way in the evolution of customer support. Join us as we drive towards a future of fully autonomous customer service, unlocking new possibilities for businesses around the world.

Benefits of using yellow.ai

1. Experience unparalleled efficiency with Yellow.ai's AI-driven customer service automation, designed to handle inquiries 24/7 without human intervention.

2. Gain insights with real-time, color-coded visualizations of customer interactions, ensuring seamless tracking and management of all support activities.

3. Personalize customer interactions using our multi-LLM architecture, continuously trained on 16 billion+ conversations annually for the most accurate and empathetic responses.

4. Enhance your global reach with support for over 135 languages, ensuring consistent and effective customer service in 85+ countries.

5. Integrate effortlessly with existing systems and platforms, allowing for a smooth transition and immediate improvements in customer support operations.

Starting from

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yellow.ai's key features

Most critical features, based on insights from yellow.ai users:

AI/Machine Learning
Proactive Chat
Intent Recognition
Chatbot
Natural Language Processing
Transcripts/Chat History

All yellow.ai features

Features rating:

Question Library
Pulse Surveys
Real-time Consumer-facing Chat
Pre-Configured Bot
Customizable Branding
Customer Support
Customer Experience Management
Reporting/Analytics
Live Chat
Communication Management
Code-free Development
File Sharing
Canned Responses
Multi-Channel Communication
Sentiment Analysis
Mobile Access
Autoresponders
Transfers/Routing
Third-Party Integrations
Multi-Language
Speech Synthesis
Contextual Guidance
Speech Recognition
Geotargeting
Negative Feedback Management
Lead Capture
Personalization
360 Degree Feedback
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting & Statistics
Screen Sharing
Social Media Integration
Surveys & Feedback
Visual Analytics
Workflow Management
Activity Dashboard
Alerts/Notifications
API
Benchmarking
Business Process Automation
Campaign Management
Chat/Messaging
Churn Management
Configurable Workflow
Content Creation
Content Management
CRM
Customer Segmentation
Customer Service Analytics
Customer Surveys
Customizable Questions
Customizable Reports
Customizable Templates
Email Management
Employee Management
Employee Onboarding
Employee Portal
Employee Profiles
Employee Recognition
Employee Reward Programs
Engagement Tracking
Feedback Management
For Developers
For Sales/Marketing
Gamification

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yellow.ai pricing

Value for money rating:

Starting from

ic-pricetag

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

yellow.ai integrations (15)

Integrations rated by users

We looked through 37 user reviews, to identify which products are mentioned as yellow.ai integrations, and what is the users perception.

Integration rating: 4.5 (2)

WhatsApp logo
WhatsApp

Integration rating: 5.0 (1)

yellow.ai support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Phone Support
FAQs/Forum
Email/Help Desk
Knowledge Base
Chat

Training options

Webinars
In Person
Live Online
Documentation
Videos

yellow.ai reviews

Overall rating

4.5

/5

37

Positive reviews

95

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.61/10
Rating distribution

5

4

3

2

1

23

12

0

1

1

Pros
The Overall experience was great and truly outstanding. All the integrations between Yellow.ai platform and our E-commerce system has been done smoothly handled by professional team from Yellow.ai.
It is a ready-to-use platform with amazing cloud function options which is a blessing for the developers/Bot Builders. Look & feel of the Platform as it gets updated with new features often.
It is good i have developed couple of solution and it is working fine.
Cons
While working on cloud function it is difficult to switch between Journeys and functions. Documentation has very less content, in some contents are missing.
They have outages often, ruining our SLAs every now and then.
Things configured didn't work and don't understand why is it not working even when everything is right. Though guided flows are working fine, AI part find it missing.

yellow.ai FAQs

Q. What type of pricing plans does yellow.ai offer?

yellow.ai has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of yellow.ai?

yellow.ai has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit


Q. What languages does yellow.ai support?

yellow.ai supports the following languages:
English


Q. Does yellow.ai support mobile devices?

yellow.ai supports the following devices:
Android, iPad, iPhone


Q. Does yellow.ai offer an API?

Yes, yellow.ai has an API available for use.


Q. What other apps does yellow.ai integrate with?

yellow.ai integrates with the following applications:
Microsoft SharePoint, Google Chat, Telegram, Jira, Microsoft Azure, WhatsApp, Google Drive, Microsoft Teams, SAP SuccessFactors HXM Suite, SAP Business One, Slack, Microsoft 365, Meta for Business, Zendesk Suite


Q. What level of support does yellow.ai offer?

yellow.ai offers the following support options:
24/7 (Live rep), Phone Support, FAQs/Forum, Email/Help Desk, Knowledge Base, Chat

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