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Top Rated Conversational AI Platform Software with Escalation management - Page 7

Last updated: June 2026

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172 software options

Conversational AI Cloud logo
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Conversational AI Cloud for automated customers service

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Conversational AI Cloud helps business manage a large volume of customer interactions. Build advanced virtual assistants in an easy drag and drop interface and provide excellent customer service. Make the customer service team more efficient by automating what can be automated.

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Cense AI logo
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Conversational AI for your eCommerce store

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Cense AI platform is for small and medium eCommerce business to bring in Conversation AI element while engaging with their customers at a manageable cost.

Any eCommerce store owner looking to improve your team's efficiency and enhance customer experience, could try out Cense AI Assistant.

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Onlim logo
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Conversational AI and live chat platform

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Onlim is a conversational AI and live chat tool that helps businesses streamline processes related to intent management, automatic reasoning, knowledge generation, and more. It comes with predefined conversational templates for specific sectors such as tourism, energy suppliers, retailers, and more.

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Open logo
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AI-powered customer support automation platform

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Open is a unified AI customer support platform automating interactions across channels like chat, email, voice, social media, WhatsApp, and Slack. It integrates with helpdesk systems such as Zendesk, HubSpot, Freshdesk, Intercom, and Salesforce, featuring workflows for actions like refunds and account changes via API. Open offers customer insights, knowledge gap detection, and compliance features, including SOC 2 Type II certification and GDPR alignment.

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Acclaim logo
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Voice AI for regulated financial services

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Acclaim is a voice-first AI platform designed for regulated industries such as banking, fintech, and credit unions. The platform features on-premises or private cloud deployment options, goal-oriented agent logic for defined business outcomes, and configurable compliance guardrails. It includes a self-service Agent Studio for building and managing AI agents, real-time conversation adaptation, and multilingual support across multiple channels.

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Evaline logo
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AI-powered chatbot for smarter customer support

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Evalaine is an AI-powered conversational platform that helps businesses automate customer support, engage website visitors, and capture leads in real time. With smart chatbots, real-time analytics, and seamless integrations, Evalaine improves response times and enhances customer experience.

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Spotler Chat+ logo
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AI-based conversational solution for medium to large firms

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OBI Bots is a cloud-based artificial intelligence solution designed to help medium to large businesses create, train and implement automated conversational chatbots and virtual agents across various customer service channels, social media platforms, live chats, and messaging applications.

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pepelwerk logo
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Helping people evolve with work.

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pepelwerk’s AI agent automates candidate interactions, personalizing hiring, career guidance and workforce engagement. 

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Mercury.ai logo
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Chatbots: GenAI fluency with strict enterprise control

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Mercury.ai is a enterprise Conversational AI platform engineered for reliability. We orchestrate Generative AI within deterministic workflows to eliminate hallucinations. Fully GDPR-compliant, hosted in Germany, and model-agnostic. Automate complex dialogues without losing data sovereignty.

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Conversational Banking logo
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Conversational AI platform for financial institutions

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Conversational Banking is a conversational AI platform that helps businesses with basic flows with product details, payment of services, credit cards, and transfers. Customers can access information about accounts and conduct transactions without having to visit a physical branch.

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NLX logo
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Next-gen multimodal conversational AI

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NLX offers brands the ability to create, manage, and analyze best-in-class multimodal, personalized self-service experiences.

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DRUID logo
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Enhance user experience with DRUID conversational AI

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DRUID AI offers conversational AI with an NLP engine of 98% accuracy, multiple integrations & flexible cloud/on-prem/hybrid deployments

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24x7 Customer logo
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Cloud-based customer engagement platform.

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24x7 Customer is a a Cloud-based and AI-native customer engagement platform that helps industries such Tele-health clinics and educational services automate customer interactions. 24x7 Customer transparently engages customers over your website, SMS and Facebook Messenger.

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ClearFeed logo
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Conversational Support Platform for Slack-first Teams.

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ClearFeed is a platform purpose-built for Slack-based support that helps users convert conversations from multiple Slack channels into a single shared requests queue using which customer-facing teams can assign issues to each other, respond within SLAs, and dive into service level metrics.

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Angel X logo
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AI-enabled customer experience platform for businesses

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Angel X is a cloud-based and AI-enabled customer experience platform that turns visitors into customers using conversational agent.

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Help Genie logo
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Support That Sells

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Help Genie is a fully branded AI voice and chat support platform for small and medium businesses. Every Genie is trained on your documentation, speaks in your brand voice, and handles calls and chats 24/7, no technical setup required.

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Chat360 logo
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Cloud-based conversational AI chatbot for businesses.

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Chat360 is a conversational AI platform that enables enterprises to enhance customer engagement and support across multiple channels. The solution provides a no-code chatbot builder that allows businesses to create engaging chatbots without any coding expertise. Enterprises can connect with customers on their preferred channels including WhatsApp, Facebook Messenger, Instagram DMs, and websites.

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Airgentic logo
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AI agents for customer service and sales tasks

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Airgentic is a platform for deploying AI agents that provide customer support and sales engagement via conversational interfaces. It offers task-specialist agents delivering cited answers, completing actions like booking meetings or capturing leads, and enabling human override when needed. Features include voice agents, site search, customer analytics, and embedding across websites, portals, and secure intranet environments.

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Ringly logo
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AI phone agent for Shopify customer support

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Ringly is an AI phone support solution for Shopify stores, using an AI agent named Seth to handle customer service calls. It integrates with Shopify to check order statuses, process returns, answer product questions, and provide policy details. Seth can escalate calls to human agents when needed, allowing businesses to keep their phone numbers and workflows while tracking call resolution rates and performance metrics.

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Trikon Agentic CX logo
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AI-Driven Workflows for Business via Whatsapp

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Conversational AI platform that helps businesses manage support tickets, customer conversations, marketing campaigns, and more.

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BOTNATION AI logo
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Artificial intelligence (AI)-based chatbot creation platform

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BOTNATION AI is a cloud-based conversational AI solution designed to help businesses launch and manage chatbots for websites and Facebook pages. With the keyword recommendation engine, users can search and analyze keywords and phrases from customer interactions across multiple advertising campaigns.

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Indie logo
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Artificial intelligence bot for corporate wellness

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Indie is an AI bot that helps teams prevent burnout with personalized nudges. It is used by teams across the world to improve employee engagement, retention, productivity, and wellbeing.

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