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Conversational AI Platform
Page 6

Conversational AI Platform Software with Alerts/Escalation (2026) - Page 6

Last updated: April 2026

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Features

Alerts/Escalation

CRM(111)

Third-Party Integrations(143)

Multi-Channel Communication(138)

Lead Nurturing(24)

Integrated with

Salesforce Sales Cloud(27)

PrestaShop(12)

Microsoft Teams(22)

ActiveCampaign(9)

Adobe Commerce(16)

Pricing model

Free(38)

Open Source(3)

Free Trial(91)

One Time License(1)

Subscription(123)

Devices supported

Mac(63)

iPad(38)

Android(49)

Linux(47)

Web-based(157)

iPhone(48)

Windows(72)

Organization types

Small Business(140)

Non Profit(62)

Large Enterprises(146)

Public Administrations(60)

Freelancers(58)

Mid Size Business(143)

User rating

All Reviews

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157 software options

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Sponsored

Mercury.ai

(0)

Chatbots: GenAI fluency with strict enterprise control

Mercury.ai is a enterprise Conversational AI platform engineered for reliability. We orchestrate Generative AI within deterministic workflows to eliminate hallucinations. Fully GDPR-compliant, hosted in Germany, and model-agnostic. Automate complex dialogues without losing data sovereignty.

Read more about Mercury.ai

Users also considered

Spotler Chat+

(0)

AI-based conversational solution for medium to large firms

OBI Bots is a cloud-based artificial intelligence solution designed to help medium to large businesses create, train and implement automated conversational chatbots and virtual agents across various customer service channels, social media platforms, live chats, and messaging applications.

Read more about Spotler Chat+

Users also considered

CommBox

(0)

Cloud-based contact center and customer service solution

CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients.

Read more about CommBox

Users also considered

24x7 Customer

(0)

Cloud-based customer engagement platform.

24x7 Customer is a a Cloud-based and AI-native customer engagement platform that helps industries such Tele-health clinics and educational services automate customer interactions. 24x7 Customer transparently engages customers over your website, SMS and Facebook Messenger.

Read more about 24x7 Customer

Users also considered

Chat360

(0)

Cloud-based conversational AI chatbot for businesses.

Chat360 is a conversational AI platform that enables enterprises to enhance customer engagement and support across multiple channels. The solution provides a no-code chatbot builder that allows businesses to create engaging chatbots without any coding expertise. Enterprises can connect with customers on their preferred channels including WhatsApp, Facebook Messenger, Instagram DMs, and websites.

Read more about Chat360

Users also considered

GoContact

(0)

Contact Center as a Service (CCaaS) platform

GoContact is a native Contact Center as a Service (CCaaS) platform developed 100% in the cloud, with integrated omnichannel and artificial intelligence solutions. GoContact offers a robust set of features designed to streamline contact center operations and enhance customer service delivery.

Read more about GoContact

Users also considered

Cense AI

(0)

Conversational AI for your eCommerce store

Cense AI platform is for small and medium eCommerce business to bring in Conversation AI element while engaging with their customers at a manageable cost.

Any eCommerce store owner looking to improve your team's efficiency and enhance customer experience, could try out Cense AI Assistant.

Read more about Cense AI

Users also considered

Relish AI

(0)

Personalized, AI-powered chat assistant for Shopify

Relish AI is your 24/7 AI powered shopping assistant for your Shopify E-commerce store- ready to help visitors and customers find the right products, engage them when you are not available, and handle all areas of support from tracking to returns. It works even while you are asleep !

Read more about Relish AI

Users also considered

Empler

(0)

Agentic AI Automations, AI Agents, Marketing, Sales and CRM

Empler AI Chat has Standard Chat, Web Research, Knowledge Chat, and Agent Chat.

The latest models: GPT, Claude, Gemini, Llama and Mixtral

Web Chat: Access Google Search results fast.

Knowledge Chat: Add information by typing or adding words, PDFs, or connecting Notion Pages.

Read more about Empler

Users also considered

ClearFeed

(0)

Conversational Support Platform for Slack-first Teams.

ClearFeed is a platform purpose-built for Slack-based support that helps users convert conversations from multiple Slack channels into a single shared requests queue using which customer-facing teams can assign issues to each other, respond within SLAs, and dive into service level metrics.

Read more about ClearFeed

Users also considered

DRUID

(0)

Enhance user experience with DRUID conversational AI

DRUID AI offers conversational AI with an NLP engine of 98% accuracy, multiple integrations & flexible cloud/on-prem/hybrid deployments

Read more about DRUID

Users also considered

Conversational Banking

(0)

Conversational AI platform for financial institutions

Conversational Banking is a conversational AI platform that helps businesses with basic flows with product details, payment of services, credit cards, and transfers. Customers can access information about accounts and conduct transactions without having to visit a physical branch.

Read more about Conversational Banking

Users also considered

Conversational AI Cloud

(0)

Conversational AI Cloud for automated customers service

Conversational AI Cloud helps business manage a large volume of customer interactions. Build advanced virtual assistants in an easy drag and drop interface and provide excellent customer service. Make the customer service team more efficient by automating what can be automated.

Read more about Conversational AI Cloud

Users also considered

DRUID

(0)

Enhance user experience with DRUID conversational AI

DRUID AI offers conversational AI with an NLP engine of 98% accuracy, multiple integrations & flexible cloud/on-prem/hybrid deployments

Read more about DRUID

Users also considered

24x7 Customer

(0)

Cloud-based customer engagement platform.

24x7 Customer is a a Cloud-based and AI-native customer engagement platform that helps industries such Tele-health clinics and educational services automate customer interactions. 24x7 Customer transparently engages customers over your website, SMS and Facebook Messenger.

Read more about 24x7 Customer

Users also considered

pepelwerk

(0)

Helping people evolve with work.

pepelwerk’s AI agent automates candidate interactions, personalizing hiring, career guidance and workforce engagement.

Read more about pepelwerk

Users also considered

Chat360

(0)

Cloud-based conversational AI chatbot for businesses.

Chat360 is a conversational AI platform that enables enterprises to enhance customer engagement and support across multiple channels. The solution provides a no-code chatbot builder that allows businesses to create engaging chatbots without any coding expertise. Enterprises can connect with customers on their preferred channels including WhatsApp, Facebook Messenger, Instagram DMs, and websites.

Read more about Chat360

Users also considered

GoContact

(0)

Contact Center as a Service (CCaaS) platform

GoContact is a native Contact Center as a Service (CCaaS) platform developed 100% in the cloud, with integrated omnichannel and artificial intelligence solutions. GoContact offers a robust set of features designed to streamline contact center operations and enhance customer service delivery.

Read more about GoContact

Users also considered

EBI.AI

(0)

Unlock the Power of AI with EBI Assistant

EBI Assistant is an AI-powered solution that enables businesses to enhance customer satisfaction, reduce costs, and increase productivity. This intelligent assistant effortlessly handles customer enquiries, automates tasks, and provides real-time insights. With its user-friendly interface and seamless integration options, EBI Assistant empowers businesses across industries to transform their customer service experience.

Read more about EBI.AI

Users also considered

Onlim

(0)

Conversational AI and live chat platform

Onlim is a conversational AI and live chat tool that helps businesses streamline processes related to intent management, automatic reasoning, knowledge generation, and more. It comes with predefined conversational templates for specific sectors such as tourism, energy suppliers, retailers, and more.

Read more about Onlim

Users also considered

Cense AI

(0)

Conversational AI for your eCommerce store

Cense AI platform is for small and medium eCommerce business to bring in Conversation AI element while engaging with their customers at a manageable cost.

Any eCommerce store owner looking to improve your team's efficiency and enhance customer experience, could try out Cense AI Assistant.

Read more about Cense AI

Users also considered

Babelbeez

(0)

Cloud-based conversational AI platform

Add an AI voice agent to your website that learns from your content instantly. Offer real-time, multilingual voice conversations to boost engagement and provide 24/7 support. No manual training required.

Read more about Babelbeez

Users also considered

Personalized Agent Intelligent Routing (PAIR)

(0)

AI-enabled automated call routing software

PAIR Conversations is an automated call routing solution that uses emotion AI and voice data to match customers with the best-suited agents for specific calls. The system leverages behavioral signal processing and NLP algorithms to create optimal customer-agent pairings based on natural human affinity and rapport. This technology helps organizations improve call outcomes, reduce handling time, and enhance customer satisfaction across sales, support, and collection interactions.

Read more about Personalized Agent Intelligent Routing (PAIR)

Users also considered

Angel X

(0)

AI-enabled customer experience platform for businesses

Angel X is a cloud-based and AI-enabled customer experience platform that turns visitors into customers using conversational agent.

Read more about Angel X

Users also considered

ChatGenius

(0)

AI-powered Meta Messenger automation platform

ChatGenius is an AI-powered Meta Messenger bot that automates conversations across Facebook and Instagram. The platform features GPT-5 technology, sentiment analysis, and supports thirteen languages with automatic detection, while offering integrated booking capabilities and team collaboration tools for managing customer interactions.

Read more about ChatGenius

Users also considered

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