BILL Accounts Payable & Receivable vs AvidXchange

PayPal

QuickBooks Online

Abby

PayPal provides an end-to-end suite of tools that can integrate with a business's existing systems and service providers. Its network of shoppers and businesses provides AI-driven data insights to help businesses reach new customers and drive results.

QuickBooks Online is an all-in-one online business software designed to help manage business finances. The platform is built to scale businesses, unlocking insights and providing the functionality of a larger team, all on one integrated platform.

Abby helps businesses ensure that customer documents are legal and comply with the rules. Customers can pay online and receive reminders for late payments.


Managing Partner

My inquiries to customer service were logged via support ticket, however the resolution was not provided and when I followed up at a later date I was told my request had been closed.

Manager, Accounts Payable

On occasion I experience trouble escalating support issues to a timely resolution.

Firm Administrator

This software is very use-friendly and customer service support is always very responsive and they follow up to ensure all reported issues are resolved.

Accounting Clerk

There are minor issues that happen, and those can be quickly solved by BILL customer support. If you run into any issues above what's answerable by existing Help Articles, you are absolutely at the mercy of whoever is on the other line.

Bill.com's efficient Accounts Payable software & automation helps save 50% of your time on business payment management with standard...

1099 Preparation

Access Controls/Permissions

Accounting

Accounting Integration

Accounts Payable

Accounts Receivable

ACH Payment Processing

Activity Dashboard

AI Copilot

Alerts/Notifications

Approval Process Control

Audit Trail

Automated Receipt Matching

Backup and Recovery

Bank Reconciliation

Billing & Invoicing

Billing Portal

Bookkeeping Services Integration

Budgeting/Forecasting

Bulk Send

Cash Flow Management

Cash Management

Check Processing

Check Writing

Client Portal

Compliance Management

Contact Database

Contingency Billing

Credit Card Processing

Customer Statements

Customizable Branding

Customizable Invoices

Customizable Reports

Customizable Templates

Data Import/Export

Data Security

Debit/Credit Card Processing

Document Management

Duplicate Detection

Duplicate Payment Alert

Dynamic Pricing

Electronic Funds Transfer

Electronic Payments

Electronic Signature

Email Management

Email Reminders

ERP integration

Expense Tracking

Financial Analysis

Financial Management

Financial Reporting

Fixed Asset Management

Forecasting

For Small Businesses

Fraud Detection

General Ledger

Generative AI

Invoice Creation

Invoice History

Invoice Management

Invoice Processing

Mobile Access

Mobile Payments

Multi-Currency

Multi-Location

Multiple Payment Options

Online Invoicing

Online Payments

Overpayment Processing

Partial Payments

Payment Collection

Payment Processing

Payment Reconciliation

PCI Compliance

Project Billing

Projections

Purchase Order Management

Purchase Order Reconciliation

Purchasing & Receiving

Real-Time Data

Real-Time Reporting

Receipt Management

Receivables Ledger

Recurring Invoicing

Recurring Payments

Recurring/Subscription Billing

Reminders

Reporting/Analytics

Reporting & Statistics

Revenue Recognition

Self Service Portal

Spend Management

Status Tracking

Supplier Management

Tax Calculation

Tax Management

Third-Party Integrations

Time & Expense Tracking

User Management

Some reviewers find BILL Accounts Payable & Receivable offers good value for larger businesses, and they appreciate the free trial and competitive pricing. However, reviewers indicate the user-based pricing quickly becomes expensive, and some users report prohibitive costs for small businesses, with confusion around additional fees.

Value for money

The BILL Accounts Payable & Receivable integration most frequently cited by reviewers is QuickBooks Online, an accounting product rated 4.8 out of 5 for its integration with BILL Accounts Payable & Receivable.

Integrations

By industry, BILL Accounts Payable & Receivable reviewers are most commonly professionals in accounting (20%). The most frequent use case cited is billing and invoicing (54% of reviewers).

BILL Accounts Payable & Receivable

Web-based

Melio

FreshBooks

AvidXchange

Tipalti

Stampli

QuickBooks Online Advanced

Wave

Stripe

Emburse Expense Professional

Essentials

Team

Corporate

Enterprise

High and confusing pricing

Electronic Engineer

The cost structure is a little too expensive.

74% of reviewers feel negative about Pricing. Users report that the cost structure is expensive, especially for organizations needing multiple users or higher-tier plans. They say the pricing model can be confusing and sometimes unjustifiable compared to alternatives. Reviewers mention that small businesses and nonprofits find the software cost-prohibitive, and some have reduced their user count or discontinued use due to expense. Many feel the value does not always match the price paid.

Problematic email notifications

Chief Information Technology

A problem I've had is that I can't send many emails since they take it as duplicates, but this is due to the slow response they give in this way.

69% of reviewers feel negative about Email Notifications. Reviewers indicate that the system sends an excessive number of emails, which can overwhelm users and lead to important messages being missed or mistaken for spam. They say managing notification settings is difficult and that confirmation or customization options are lacking. Users also report issues with email-based communication, such as slow responses, inbox confusion, and challenges in sending or receiving critical documents.

Frequent bugs and slow fixes

Accountant

Inbox has no sort feature, program freezes up when multiple users are working on it.

57% of reviewers feel negative about Bugs and Issues. Reviewers report recurring software glitches, slow performance, and occasional crashes, especially when multiple users are active. They say resolving technical problems is time-consuming and often complicated by limited support. Users mention workflow disruptions, syncing errors, and difficulty finding solutions to persistent issues. Many express frustration with updates that introduce new problems or make navigation more challenging.

Unresponsive customer support

62% of reviewers feel negative about Customer Support. Users report slow response times, difficulty reaching live representatives, and a lack of helpful resolutions. They say support is often limited to email or chat, with generic or unhelpful answers to complex issues. Reviewers mention frustration with ticketing systems, long wait times, and poor communication. Many feel that the quality of support has declined and that it fails to meet their needs during urgent situations.

Significant time and cost savings

85% of reviewers feel positive about Cost Savings. Reviewers report that the software saves substantial time in accounts payable processes, allowing finance teams to focus on other projects. They say automation reduces manual effort and improves financial accuracy. Users note that the product streamlines workflows, increases efficiency, and helps with record keeping. Many mention that the time saved justifies the investment, especially for businesses processing a high volume of transactions.

Intuitive and clear design

Scholarship Manager, Digital Specialist

I think it's very useful, easy, well-structured, and allows users of varying levels the appropriate views.

85% of reviewers feel positive about the User Interface. Users think the interface is simple, visually clean, and easy to navigate, which reduces the learning curve for new users. They say the dashboard and menus are well-organized, making it easy to find features and manage tasks. Reviewers appreciate that the interface requires minimal training and supports efficient handling of company expenses and vendor management. Many highlight the user-friendly design as a key factor in their overall satisfaction.

Streamlined approval workflows

Staff Accountant

It is so nice that I can enter bills onto the website, assign the approvers ,then sync into QuickBooks to print the checks.

90% of reviewers feel positive about the Approval Process. Reviewers indicate that customizable approval levels and clear audit trails help control payables and prevent fraud. They value being able to assign approvers, track invoice status, and manage permissions, which enhances transparency and accountability. Users say the ability to approve bills from anywhere, including via mobile, is especially useful for managers on the go. Many appreciate the automation and time savings gained from a consolidated, digital approval workflow.

Robust accounting integration

I appreciate the functionality of tracking all the bills in one place while also successfully integrating activity with our accounting software

82% of reviewers feel positive about Accounting. Users say the software centralizes payables and receivables, providing real-time updates and organized documentation. They appreciate seamless integration with popular accounting platforms like QuickBooks and Xero, which keeps financial records synchronized. Reviewers find the automation of financial tasks and reporting features beneficial for improving bookkeeping accuracy and efficiency. Many highlight the product’s flexibility for both small and large businesses and its positive impact on financial operations.

Effortless daily operations

92% of reviewers feel positive about Ease of Use. Users report that the software is straightforward to set up and learn, making it accessible for both new and recurring users. They appreciate being able to manage all business tasks in one place, which simplifies office work and remote collaboration. Reviewers say the interface is intuitive, allowing them to quickly adapt and train others. Many mention that the product streamlines their workflow, reduces confusion over time, and makes their jobs significantly easier and more efficient.

Operations Manager

Bill is a great software to keep track of bill payments, AR, AP, customer invoicing and payments, running reports and has great customer support.

Freelancer and Owner

My clients are easily able to access and pay invoices, and I am able to set up my clients with recurring invoices, to alleviate extra work for me.

Bill.com’s overly complex verification requirements and poor communication have severely impacted my trust in their service. Once I receive my payment, I will be canceling my account and ensuring my data is securely removed from their systems.

CEO and Founder

We use this system with a specific client and it has made invoice submission and receiving so easy to track where it is in the process, it sends automated reminders on payment, and you have the ability to see when it is approved for payment submission, and progression of payment.

Senior accountant

BILL accounts payable automated all the invoice processing of payments and approval, including vendor management.

The delays in receiving my payment, the constant requests for more documentation, and the lack of transparency in their verification process left me with serious concerns about their credibility.

Inability to merge original platform set up to unified platform.

It's nice that you can store the supporting documents easily on each transaction.

Videographer and Editor

BILL was a great tool for both accounting and bookeeping, as it is what I used for a while regarding payroll from an old company I was with.

Owner

It highlights it’s features likeAI workflows,predictive cash flow, budget control and 2 way sync.

Director of Operations

The program will add companies on it's own, causes some disruptions in the invoicing process as you have to filter out the business list.

Integration with accounting softwares, Document management and collaboration, visibility and control make it a better option for businesses.

You'll need to do frequent reconciliations or just accept that Bill.com is more of a tool than a source of truth.

The verification process was overly complex, with constant requests for documentation and significant delays, making it extremely difficult to receive payments efficiently.

There are a few missing features from approval policies I would like added.

We sent a $125 payment to a vendor who appeared as fully set up on Bill.com. When the vendor said they don’t use Bill.com, we immediately requested a reversal.

Administrator

There were a couple of errors when we first setup our integration, but their customer support was able to figure it out quickly.

Paying more for multiple seats of people you just need to approve stuff but don't actually use the software to do work.

It was great value for money in that the learning curve wasn't too severe and there were basically 0 bugs or issues.

Finance Admin

I was promised that all the functions regarding invoicing that are available in QB would be available in Bill.com and literally none of them are available.

On the other hand, there have been a few angels that have given me sage advice to navigate BILL's asinine platform.

Lead of Supply Chain

I like that you can chat internally about a bill directly in the platform.

Cheer mom

In order for me to request a link had to be shared with me first.

Photography

I spent over an hour on the phone, dealt with daily calls and two weeks of emails, only to hear, “We can’t refund.”

Accounts Supervisor

I would still like if it allowed me to customize my reports as per mu business needs

BILL Accounts Payable & Receivable vs AvidXchange Comparison (2026)

BILL Accounts Payable & Receivable

AvidXchange

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives