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Chargebee vs Stripe Comparison

Overview

Chargebee helps you manage your recurring billing & subscriptions by working as a layer of billing intelligence on top of Payment Gateways.

Category Leaders

Stripe is an online payment processing tool for internet businesses. Stripe handles everything, including storing cards,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$299/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
Free
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(38)

5

4

3

2

1

26

7

1

4

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

5

4

3

2

1

1,414

387

59

14

20

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

I fell in love with ChargeBee's interface and sleek outlook. They have rich features to offer, perfect for companies who look for a solid alternative to manage their subscription transactions.
It's extremely easy to use. Should you run into any issues, their support team is amazing and very responsive.
Overall a very capable subscription management tool with great integrations and great support them.

Pros

My favorite thing about Stripe isn't it's beautiful UI/UX that they give you which makes it super easy for non-tech users, but is its setup.
The customer service is extremely fast and helpful and the Stripe personnel are eager to help, easy to talk to and committed to ensuring that everything is taken care of.
Stripe is a fantastic payment software with great functionality for businesses of all sizes.

Cons

I've already lost over $6000 in charges I can't add to my customers' invoices and a few thousand dollars in invoices that can't be generated.
I never had this problem with my previous provider and they aren't even a billing or invoicing company.
Sometimes due to system error invoices get created and get paid, which is not in order. I cannot bill single customer from to supplier.

Cons

Occasionally there are issues with people's credit card payments failing to go through even when the information they submit is correct, and there are no other known problems with the card.
As mentioned in my pros, Stripe frequently blocks transactions. While the pro may be that it is blocking fraudulent transactions, I also wonder how many legitimate transactions it is blocking.
This is where I feel Stripe is lagging the most. Everyone needs these UI components, and the ones they provide are fairly weak or limited.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features76
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Bank Reconciliation
  • Billing & Invoicing
  • Billing Portal
  • Billing Rate Management
  • Cancellation Management
  • Check Processing
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collections Management
  • Contact Database
  • Contact Management
  • Contingency Billing
  • Cost Estimating
  • Credit Card Processing
  • Cryptocurrency Processing
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Debit/Credit Card Processing
  • Deferred Billing
  • Discount Management
  • Drip Campaigns
  • Dunning Management
  • Electronic Payments
  • Email Marketing
  • Email Templates
  • Estimating
  • Financial Analysis
  • Financial Management
  • Fraud Detection
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Mobile Access
  • Mobile Payments
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Period Recurring Billing
  • Multiple Payment Options
  • Online Invoicing
  • Online Payments
  • PCI Compliance
  • Partial Payments
  • Payment Fraud Prevention
  • Payment Processing
  • Price / Margin Management
  • Product Catalog
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Refund Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Recognition
  • Role-Based Permissions
  • Sales Reports
  • Sales Tax Management
  • Self Service Portal
  • Shopping Cart
  • Subscription Management
  • Subscription Plan Management
  • Summary Reports
  • Tax Calculation
  • Tax Management
  • Third Party Integrations
  • Transaction History
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • Visual Analytics
  • Total features34
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Bank Reconciliation
  • Billing & Invoicing
  • Billing Portal
  • Billing Rate Management
  • Cancellation Management
  • Check Processing
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collections Management
  • Contact Database
  • Contact Management
  • Contingency Billing
  • Cost Estimating
  • Credit Card Processing
  • Cryptocurrency Processing
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Debit/Credit Card Processing
  • Deferred Billing
  • Discount Management
  • Drip Campaigns
  • Dunning Management
  • Electronic Payments
  • Email Marketing
  • Email Templates
  • Estimating
  • Financial Analysis
  • Financial Management
  • Fraud Detection
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Mobile Access
  • Mobile Payments
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Period Recurring Billing
  • Multiple Payment Options
  • Online Invoicing
  • Online Payments
  • PCI Compliance
  • Partial Payments
  • Payment Fraud Prevention
  • Payment Processing
  • Price / Margin Management
  • Product Catalog
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Refund Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Recognition
  • Role-Based Permissions
  • Sales Reports
  • Sales Tax Management
  • Self Service Portal
  • Shopping Cart
  • Subscription Management
  • Subscription Plan Management
  • Summary Reports
  • Tax Calculation
  • Tax Management
  • Third Party Integrations
  • Transaction History
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • Visual Analytics

Integrations

  • Total integrations103
  • Authorize.net
  • Dropbox Business
  • Dynamics 365
  • FreshBooks
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier
  • Total integrations1046
  • Authorize.net
  • Dropbox Business
  • Dynamics 365
  • FreshBooks
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend9/10

Share this review:

Chargebee

Chargebee is the way to go for all your recurring payment needs

Reviewed 3 years ago
Pros

The setup was smooth and did not take a lot of time. It integrates well with stripe and complements its feature sets.

Cons

Not a lot that i hate about Chargebee per se but i think integrating with accounting software even on the Go plan would have made it even better.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Chargebee

easy subscription management software

Reviewed 3 years ago

managing payments on saas product. using for invoicing and planning

Pros

nice options available to flexible pricing options for SaaS. complete suite to manage invoicing and recurring payment. The test site for training prior to using is also very useful. We are able to use it really well due to this feature and we can train new employees on the product as well.

Cons

payment gateway integration can be a little more seamless they always encourage stripe, but a lot of spurious txns get generated on that platform.

Vendor response

Hey Alister, Thank you for your review :) We¿re happy that you find our product features useful. Regarding your feedback on payment gateways, we are constantly working towards a more seamless integration. Apart from Stripe we do integrate with several other payment gateways and Payment methods, please take a look at it and let us know if you are interested in any of these ( you can reach out to support@chargebee.com) . We will definitely help you with the set-up process.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Chargebee

An essential tool to avoid a mess in your monthly and yearly subscriptions over time.

Reviewed 8 months ago
Pros

Robust platform from which you can build a large customer base with different types of subscriptions. High level of customization. The information is well structured. It does integrate well with Stripe.

Cons

The UI could be sexier and the learning curve is steep. Sometimes, it is not intuitive and rely a lot on our IT team to support us internally.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Chargebee

Excellent subscription management platform

Reviewed 2 years ago

Overall a very capable subscription management tool with great integrations and great support them!

Pros

Excellent platform to manage your Saas Business. Great, very easy to use integrations with many vendors (Stripe, QuickBooks, Zapier, etc). Highly customizable settings for everything: email templates, the general look, and even the workflow & the custom fields.

Cons

Takes some time to get used to how to work together with your app and integrate everything to work flawlessly, but it worth it. I just wished that when the client has to select the quantity of their licenses, you could edit the label from Quantity to "users" or "licenses".

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Chargebee

Love Chargebee, it makes our accounting a breeze!

Reviewed a year ago

Great experience! Quick customer service replies if we ran into any hurdles.

Pros

The set up was easy and tailoring the customer front end was really quick. We had connected our Stripe account and were up and running in less than one hour. The reporting seems really in depth and excited to be able to run reports in many different ways.

Cons

I wish there was a "lite" or startup pricing tier. As a small business the cost is a bit prohibitive on top of the processing fees.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Stripe

Great system for automating recurring credit card payments

Reviewed 3 years ago

I use Stripe linked to Chargebee for recurring billings. Works like a charm.

Pros

Stripe is effective and fast in executing card payments for our recurring billings.

Cons

When I had a query to remove an admin from our account, the support response was pretty bureaucratic.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Stripe

The merchant account of your dreams for solopreneurs.

Reviewed a year ago

My overall experience with stripe has been amazing. I've used them for years without any problems.

Pros

Getting a merchant account used to be an expensive, time consuming, finger crossing process 10 years ago. However, stripe makes the process free, quick, and easy. It also integrates with practically every piece of software you would ever want to connect your merchant account to. This includes clickfunnels, chargebee, quickbooks, and shopify.

Cons

What I like least about this software is that there is no easy built in cart functionality. However, that's no big deal. Stripe wants to focus purely on the merchant processing side. It integrates with a lot of carts. Also if you're a coder they give you access to code and their API so you can do it yourself.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Stripe

Great payment gateway for SaaS companies

Reviewed 3 years ago
Pros

Have been using stripe as our payment gateway for all our product related purchases through our website. Overall the experience has been great, the integration ecosystem available for Stripe is awesome, we have integrated with chargebee to manage all payments. The rates offered by stripe more competitive than the competition out there. We had been using paypal prior to moving to Stripe and this is way more scalable.

Cons

Dont know why but for some reason we get a lot of spurious transaction requests ever since we started using stripe. Sometimes we get 1000's of hits on a daily basis. Have not yet had a security related incident but something that needs to be checked. Overall the experience with Stripe is great.

Chargebee vs. Stripe

See how Chargebee and Stripe stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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