Expensify vs Budgetly

SAP Concur

Zoho Expense

webexpenses

SAP Concur is a leading cloud-based spend management solution that helps small, medium, and large businesses automate and simplify expense reporting, travel booking, and invoice processing. It’s designed to give organizations better control over their business spend by integrating near real-time data and using AI to audit 100% of transactions.

Zoho Expense is online travel and expense management software that helps businesses streamline corporate travel, automate expense reporting, gain complete control over spending, accelerate reimbursements, and get crucial financial insights to stay two steps ahead.

Webexpenses provides simple, intuitive cloud-based software for smarter expense management and invoice processing, with full support and seamless integration.

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Sometimes the software's customer service can be slow to respond, and that certain features can be difficult to navigate.

Easily track your receipts and manage expenses on the go with Expensify. Just take a photo of your receipt and Expensify automatically transcribes the details.

Access Controls/Permissions

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Approval Process Control

Approval Workflow

Attendance Tracking

Audit Trail

Automated Receipt Matching

Billable Items Tracking

Billing & Invoicing

Booking Management

Budget Control

Categorization/Grouping

Compliance Management

Configurable Workflow

Corporate Card

Credit Card Management

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Duplicate Detection

Electronic Payments

Employee Management

ERP integration

Expense Claims

Expense Tracking

Financial Analysis

Financial Management

Invoice Management

Invoice Processing

Leave Tracking

Mileage Tracking

Mobile Access

Mobile App

Mobile Receipt Upload

Multi-Currency

Online Booking

Optical Character Recognition

Payroll Management

Policy Management

Progress Tracking

Projections

Project Time Tracking

Project Tracking

QuickBooks Integration

Real-time Alerts

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Receipt Management

Reimbursement Management

Reminders

Reporting/Analytics

Reporting & Statistics

Reservations Management

Resource Allocation & Planning

Restriction Management

Rules-Based Workflow

Secure Data Storage

Single Sign On

Spend Analysis

Spend Control

Task Management

Task Progress Tracking

Third-Party Integrations

Time & Expense Tracking

Timer

Timesheet Management

Time Tracking

Time Tracking by Client

Time Tracking by Project

Transaction History

Travel Management

Vacation/Leave Tracking

Workflow Management

By industry, Expensify reviewers are most commonly professionals in computer software (17%). The most frequent use case for Expensify cited by reviewers is expense report management (86% of reviewers).

Users and use cases

Some users report that Expensify’s free trial and free version help them test the software, and reviewers appreciate the flexible, usage-based pricing. However, some reviewers find the pricing confusing, and users say costs can be high or unpredictable.

Value for money

The Expensify integrations most frequently cited by reviewers are: QuickBooks Online (an accounting product rated 4.7 out of 5 for its integration with Expensify) and NetSuite (an accounting product, 4.8).

Integrations

Expensify is an expense report program offering key features such as expense tracking, receipt management, mobile receipt upload, mobile access, expense claims, and reimbursement management, among others.

Expensify

Web-based

Windows

iPad

Android

iPhone

Chromebook

QuickBooks Online

Tallie

Coupa

Emburse Nexonia

ExpensePath

Collect

Control 

Slow and unreliable scanning

60% of reviewers feel negative about Expensify’s Smart Scan feature. Users say the receipt scanning tool is often slow, sometimes failing to capture or accurately extract information from receipts. They report that scans can take a long time to process, occasionally requiring manual corrections or repeated attempts. Some reviewers find the feature inconsistent, with frequent errors or mismatches between scanned data and actual transactions. Users indicate that these shortcomings reduce the time-saving benefits of automation and sometimes lead them to revert to manual entry.

Slow and impersonal chat support

Marketing

There's also no phone support and Concierge is automated and deliberately sends back generic, frustrating messages that have NOTHING to do with what you are asking.

58% of reviewers feel negative about Expensify’s support chat. Users report that chat-based support is slow to respond, often taking hours or days to address issues. They say interactions are frequently handled by automated bots or staff who provide generic, scripted answers rather than personalized help. Some reviewers mention difficulty escalating problems or reaching a human representative, leading to prolonged resolution times. Users indicate that the lack of phone support and reliance on chat makes it challenging to resolve urgent or complex issues efficiently.

Annoying and excessive emails

Enterprise Account Executive

He had no place to use his platform and account holder lists to blast every Expensify user with such a biased, partisan message. If it were up to me, I would have dumped Expensify that very moment across my entire company because I don't want to do business with an organization that shoves their politics into my face unsolicited, regardless of which side of the fence they're on.

They violate their own privacy policy by sending out non-product related information to their customer base.

60% of reviewers feel negative about Expensify’s email notifications. Users report receiving too many emails, including reminders, promotional content, and even unsolicited political messages. They say that notification settings are confusing or lack customization, leading to frequent unwanted messages. Some reviewers express frustration with the use of email for non-product-related communication, which they find intrusive or unprofessional. Users also mention delays in receiving important updates and difficulties managing notification preferences, which can add to their dissatisfaction.

Unresponsive customer service

54% of reviewers feel negative about Expensify’s customer support. Users report that support is often slow, unhelpful, or difficult to reach, especially for small businesses or non-enterprise clients. They mention that responses are frequently automated or lack actionable solutions, and some feel that support prioritizes larger customers. Reviewers indicate that resolving issues can take days or weeks, with limited options for direct communication. Many say the lack of effective customer service detracts from the overall value of the platform and can lead to switching to alternative solutions.

Frequent technical disruptions

77% of reviewers feel negative about Expensify’s bugs and issues. Users report experiencing periodic glitches, syncing errors, and slow performance that disrupt their workflows. They mention that technical problems with integrations, mobile app crashes, and delayed updates can lead to extra manual work and frustration. Some reviewers say these issues cause delays in expense reporting and bookkeeping, while others highlight recurring problems with transaction imports and system reliability. Users indicate that troubleshooting often requires additional effort, and unresolved bugs can undermine confidence in the platform.

Quick onboarding experience

91% of reviewers feel positive about Expensify’s training and learning curve. Users report that the platform is intuitive and easy to learn, even for those with limited technical experience. They mention that minimal or no formal training is required to get started, and most find the instructions and interface straightforward. Some reviewers highlight that the software becomes second nature after a short period of use, with features that support quick onboarding for new employees. Users appreciate that the learning process is smooth, enabling teams to adopt the tool without significant disruption.

Significant time savings

91% of reviewers feel positive about Expensify’s time-saving capabilities. Users indicate that automated data entry, receipt scanning, and report generation reduce the time spent on expense management. They appreciate features like auto-categorization, customizable templates, and mobile app convenience, which streamline workflows for both individuals and teams. Reviewers note that replacing manual spreadsheets and paperwork with Expensify’s digital processes minimizes errors and administrative burden. Many say the platform’s efficiency allows them to focus on higher-value tasks, making expense tracking and reporting much less of a hassle.

Efficient reimbursement workflow

Account Manager

Expensify allowed the insurance team to automate reports and approvals, making team spending tracking easy and streamlined for rapid, compliant reimbursement.

Director of Operations

It has streamlined the way we track expenses and reiumbursements and has helped clean up a lot of the discrepancies we dealt with previously.

96% of reviewers feel positive about Expensify’s reimbursement process. Users say the software simplifies submitting, tracking, and approving expenses, resulting in faster and more reliable reimbursements. They report that automated workflows, clear instructions, and multi-level approvals help reduce errors and eliminate the need for manual paperwork. Some users highlight the convenience of mobile submissions and timely notifications about reimbursement status. Reviewers find that the process is structured and transparent, making it easier for employees to get reimbursed quickly and for accounting teams to maintain compliance and accurate records.

Sr. Director of Life and Workforce Readiness

This has helped us decrease the amount of paperwork boxed up in our storage room as well as help us lessen our ecological footprint lessening the amount of paper and toner used.

ERP Solution Architect

I also like the mileage calculation feature, which uses maps to calculate travel distances accurately, making it easy to claim mileage expenses without any manual calculations.

Software developer

It dramatically cuts down on manual spreadsheets, allowing us to scan and submit receipts in seconds and get paid back in less than a month.

Owner

I am 14 years users in Japan. And I have monthly call with accountant, Expensify is the essential tool to manage expense data and show it to my accountant in a timely manner and with accuracy

Bookkeeper and Administrative Support in Canada

Being able to review expenses alongside card activity also makes it easier to keep track of spending in a practical way, not just for record-keeping but for day-to-day awareness.

Outreach Representative for the South

Given I’m in outside sales and on the road a lot this makes my manager super happy because I’m able to capture my expenses as I go and turn in my final expense reports in a timely manner.

Sr Producer

Also, when I duplicate a past expense to use as a template, it occasionally fails to carry over all the dropdown information, forcing me to manually re-select categories from a massive company list.

Expenses recorded in Expensify can be synced straight into QuickBooks accounts, which means bookkeepers don’t have to manually re-enter or reformat data.

Controller

It is also well-suited for strengthening internal controls, as it enables users to attach supporting documentation for expense reimbursements.

It makes managing my business credit card expenses simple. And make it easy to upload receipts, photograph and even email them to my expensify account.

Product Manager

It's pretty great how it automatically pulls data from the receipt and categorizes it, making expense reports much quicker to put together.

Principal Product Manager

Some of the UI is very buggy or isn't intuitive. When submitting receipts, it automatically pauses your workflow while the OCR is reading it.

Financial Advisor

Camila’s company valued how Expensify safely simplified the capturing of receipts, tracking of miles, and reimbursement flows, making monthly expense reporting more organized and less prone to errors.

You just take a picture of a receipt, and SmartScan automatically pulls in the amount, date, and vendor, so there’s very little manual input involved.

Partner and Board Member

Its smart-scanning feature, the possibility of creating a rule from a change in an expense description and apply it to all matching expenses, and the ability to switch between expense policies

Technical Customer Success Manager

Being able to scan receipts where the amount, currency, date/time etc is detected so accurately is amazing.

Director

I was able to link Expensify to my rideshare app and it automatically pulls the data into the app so all I have to do is click submit to turn in my expense report.

Product Owner

The mobile app allows me to scan receipts at point of purchase before they get misplaced.

Sr. Solutions Engineer

Mileage calculator could be better, doesn't allow for custom routes which creates a hurdle as you don't always follow the map.

A few times the auto-scan feature didn't work when scanning receipts on my computer, but I restarted, and it eventually started again.

Channel Account Manager

I utilize the mobile app for receipt photos, then fill out the missing details on my laptop.

VP, Engineering and Services

One of the most helpful features was the ability to extract total amounts directly from images of receipts, which saved time and reduced manual entry.

Head of Technical Support

The feature of expenses recognition is a time saver: just do a photo of receipt and expenses will be added automatically.

Delivery Manager

I use Expensify to request reinforcements from my actual company. When we travel domestically and internationally, we buy our own tickets and expenses and just upload to Expensify to send finance team

Aside from a few minor workflow quirks with templates and report organization, it’s a highly reliable tool that gets me reimbursed quickly.

Billing Specialist

On the one hand, as a Billing Specialist, the ability to maintain proper financial records without having to pursue personnel is my priority.

I can do it all from the convenience of my phone by doing screenshots of receipts and quick uploads.

Systems Engineer

Expensify has a clean, no fuss interface that makes recording expenses and filing for reimbursements a painless and easy process.

It offers a very automated workflow finance, but the high cost increment is punishing on a small accounting unit.

VP Carrier Sales

Sometimes Expensify will duplicate expenses if you aren't patient.   If you take a picture or upload a receipt then simultaneously try to manually edit, it will create two duplicate expenses and not accept one of them.  

Teacher

The convenience of submitting pictures of receipts without the hassle of paperwork and the map feature to calculate miles for you.

Associate resident consultant

The intuitive interface, smart receipt scanning, and seamless report generation save a lot of time and effort.

Sometimes it’s hard to find receipts that haven’t been auto tagged to a transaction yet or finding them if you de-emerge a duplicate charge entry.

The separation between individual "expenses" and final "reports" can be clunky and a bit confusing for a casual user who only logs in once a month.

Software Engineer

The user interface, while highly functional, can occasionally feel a little cluttered when managing complex, multi-layered expense policies.

Chief Marketing Officer

I started using Expensidy because the team grew Up and some of them were in need of reporting all the expensas in one place rather  than using different tools or miss any expense.

Expensify vs Budgetly Comparison (2026)

Expensify

Budgetly

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives