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Rev.io

Sophisticated Billing and Customer Management Solutions

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Rev.io Pricing, Features, Reviews and Alternatives

Rev.io product overview

What is Rev.io?

Rev.io is a telecom billing software and back-office management solution designed for use by communications service providers, cloud service providers, resellers, independent software vendors, and private companies which offer cloud-based solutions.

Key benefits of using Rev.io

  • Identify customers who have specific needs, and tag them to share information across teams and provide the most appropriate customer service.

  • Configure collections rules and customize workflows to automatically send reminder emails, make calls, mail printed letters, suspend customer accounts for non-payment, and more.

  • Log and track all changes made to customer accounts, including who has viewed the account, and details of who made each change.

  • A prepaid plan control platform enables users to provide monthly plans and one-off expiration plans, such as monthly bundled call minutes and SMS messages.

  • In-built customer support ticketing allows customers to open tickets through the online customer portal or by email, and lets users track issues and associate tasks for repairs.

  • Create customizable reports and schedule automated reports to be sent out on a daily, weekly, or monthly basis.

  • The CEO's Dashboard gives users a real-time overview of various metrics, including top customers, churn, order summaries, accounts receivable, and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Phone Support
    Email/Help Desk
    Chat

    Training options

    Webinars
    Documentation
    In Person
    Live Online
    Videos

    Rev.io features

    Functionality

    4.4

    /5

    23

    Total features

    61

    4 categories

    Most valued features by users

    Reporting & Statistics
    API
    Third Party Integrations
    Compliance Management
    Alerts/Notifications
    Billing & Invoicing
    Customizable Reports
    Workflow Management

    Rev.io users reviews

    Overall Rating

    4.5

    /5

    23

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.29/10
    Rating distribution

    5

    4

    3

    2

    1

    15

    7

    0

    0

    1

    Pros
    Ease of ability to change and edit processes, open development work and willingness to help provide input into product enhancements and an exceptional team of good people to work with.
    AvatarImg

    Greg M.

    Great people who care about our success as a company. Willing to help with any problem we have.
    AvatarImg

    Tom A.

    The ability to integrate our MS PowerBI intelligence engine allows easy dashboard access to billing, payments and customer data to ensure success of the business. Rev.io's customer care is amazing.

    EF

    Ed F.

    Cons
    The only problem I have experienced with them is in the follow through with customer service. We lost our main contact and had to call to find out.

    AF

    Allyson F.

    The functionality around sales tax exemption is clumsy and difficult to use. There is a lack of control over how services appear on the Statements and the format of Statements in general.

    CT

    Chelsea T.

    We discovered that once you choose a billing platform, you're married to it, and it's painful to get a divorce.

    BR

    Ben R.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Rev.IO

    Reviewed 2 years ago

    Excellent. Great people who care about our success as a company. Willing to help with any problem we have.

    Pros

    Ease of billing. Rate system saves us hundreds of man hours and works flawlessly.

    Cons

    Needs better support for inventory but the API is excellent so its very easy to create integrations to products that specialize in these areas.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    More than a Billing System- A Strategic Partner

    Reviewed 5 years ago

    Rev.io is a great team of skilled, innovative and supportive professionals. The Rev.io system is more than a billing system but it's also configured in a right-for-me approach so that you can deploy it to fit your unique business needs. Whether it is managing the complete customer lifecycle from within the system or passing data to Rev.io via API, the system can support a wide range of setup options....

    Pros

    Ability to grow with our business, external API options, the ability to push automated notifications out to the customers, catalog management and setup, different options to adjust/correct in-flight orders and most of all the team that supports it all.

    Cons

    Due to its broad capabilities and configuration options, there is a bit of a learning curve required at first. I also wish that the reporting capabilities granted the user the ability to join data across tables/sources.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Not user friendly- terrible support and migration- Invoices are confusing to clients

    Reviewed a year ago

    No and I would not recommend that any telecom provider buy this service/sw without thoroughly vetting it- their training is very poor and support seems to be even worse- bottom line they stated alot of improvements but the system has not delivered this has taken over 2 years to get done with them and we are now finding so many issues

    Pros

    At this point the only feature that is better than our previous is the search function

    Cons

    The accounts are messy and not set up well-Migration was poor and now we are stuck trying to fix a huge migration mess- they list 50 sites on invoices detailed by a numbers not a physical address(very confusing for customers) they listed each number as a service and not a range as discussed-

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Rev.io is the best telecom billing and CRM system in the market

    Reviewed 2 years ago
    Pros

    1. Rev.io makes it possible for Atlantech to manage thousands of customers and bring new and cutting edge services to market fast. 2. The ability to integrate our MS PowerBI intelligence engine allows easy dashboard access to billing, payments and customer data to ensure success of the business. 3. Rev.io's customer care is amazing. They are responsive and thorough. We made the right decision to move to Rev.io.

    Cons

    Literally none. This is a huge improvement over the previous system.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Excellent CRM software

    Reviewed 5 years ago

    Been with this company for 6 years now and they never cease to amaze. Was able to consolidate two billing systems into one and haven't looked back. Great people to work with always willing to go the extra mile to get things done. Very dynamic and customizable platform. Constantly innovating and improving the platform. Often taking suggestions from their users and integrating them into their platform. Highly recommend working with this company.

    Pros

    Ease of Use, Customizable, Flexible

    Cons

    At this time nothing... software supports all our current needs.

    Rev.io FAQs and common questions

    Q. Who are the typical users of Rev.io?

    Rev.io has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Rev.io support?

    Rev.io supports the following languages:
    English


    Q. Does Rev.io offer an API?

    Yes, Rev.io has an API available for use.


    Q. What level of support does Rev.io offer?

    Rev.io offers the following support options:
    Knowledge Base, Phone Support, Email/Help Desk, Chat

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