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Rev.io Pricing, Features, Reviews and Alternatives
Rev.io FAQs
Rev.io product overview
What is Rev.io?
Rev.io is a telecom billing software and back-office management solution designed for use by communications service providers, cloud service providers, resellers, independent software vendors, and private companies which offer cloud-based solutions.
Key benefits of using Rev.io
Typical customers
Platforms supported
Support options
Training options
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Rev.io features
Functionality
4.4
/5
23
Total features
58
4 categories
Most valued features by users
Functionality contenders
Rev.io users reviews
Overall Rating
4.5
/5
23
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.29/10
15
7
0
0
1
Greg M.
Tom A.
Overall rating contenders
Tom A.
Telecommunications, 51-200 employees
Used daily for 2+ years
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Excellent. Great people who care about our success as a company. Willing to help with any problem we have.
Ease of billing. Rate system saves us hundreds of man hours and works flawlessly.
Needs better support for inventory but the API is excellent so its very easy to create integrations to products that specialize in these areas.
Russell L.
Telecommunications, 51-200 employees
Used daily for 6-12 months
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Rev.io is a great team of skilled, innovative and supportive professionals. The Rev.io system is more than a billing system but it's also configured in a right-for-me approach so that you can deploy it to fit your unique business needs. Whether it is managing the complete customer lifecycle from within the system or passing data to Rev.io via API, the system can support a wide range of setup options....
Ability to grow with our business, external API options, the ability to push automated notifications out to the customers, catalog management and setup, different options to adjust/correct in-flight orders and most of all the team that supports it all.
Due to its broad capabilities and configuration options, there is a bit of a learning curve required at first. I also wish that the reporting capabilities granted the user the ability to join data across tables/sources.
Verified reviewer
Telecommunications, 51-200 employees
Used daily for less than 6 months
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No and I would not recommend that any telecom provider buy this service/sw without thoroughly vetting it- their training is very poor and support seems to be even worse- bottom line they stated alot of improvements but the system has not delivered this has taken over 2 years to get done with them and we are now finding so many issues
At this point the only feature that is better than our previous is the search function
The accounts are messy and not set up well-Migration was poor and now we are stuck trying to fix a huge migration mess- they list 50 sites on invoices detailed by a numbers not a physical address(very confusing for customers) they listed each number as a service and not a range as discussed-
Ed F.
Telecommunications, 51-200 employees
Used daily for 1-2 years
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1. Rev.io makes it possible for Atlantech to manage thousands of customers and bring new and cutting edge services to market fast. 2. The ability to integrate our MS PowerBI intelligence engine allows easy dashboard access to billing, payments and customer data to ensure success of the business. 3. Rev.io's customer care is amazing. They are responsive and thorough. We made the right decision to move to Rev.io.
Literally none. This is a huge improvement over the previous system.
Greg M.
Telecommunications, 11-50 employees
Used daily for 2+ years
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Customer service is always great to work with and willing to go the extra mile to track down issues and help ensure problems are corrected and improvements are made
Ease of ability to change and edit processes, open development work and willingness to help provide input into product enhancements and an exceptional team of good people to work with.
limitations around commissioning module in terms of meeting my companies commissioning events
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