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Sophisticated Billing and Customer Management Solutions

(2)

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Rev.io Pricing, Features, Reviews and Alternatives

Rev.io FAQs

Q. What type of pricing plans does Rev.io offer?

Rev.io has the following pricing plans:
Starting from: $3000.00

These products have better value for money


Q. Who are the typical users of Rev.io?

Rev.io has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Rev.io support?

Rev.io supports the following languages:
English


Q. Does Rev.io offer an API?

Yes, Rev.io has an API available for use.


Q. What level of support does Rev.io offer?

Rev.io offers the following support options:
Knowledge Base, Phone Support, Email/Help Desk, Chat

Rev.io product overview

Price starts from

3000

What is Rev.io?

Rev.io is a telecom billing software and back-office management solution designed for use by communications service providers, cloud service providers, resellers, independent software vendors, and private companies which offer cloud-based solutions.

Key benefits of using Rev.io

  • Identify customers who have specific needs, and tag them to share information across teams and provide the most appropriate customer service.

  • Configure collections rules and customize workflows to automatically send reminder emails, make calls, mail printed letters, suspend customer accounts for non-payment, and more.

  • Log and track all changes made to customer accounts, including who has viewed the account, and details of who made each change.

  • A prepaid plan control platform enables users to provide monthly plans and one-off expiration plans, such as monthly bundled call minutes and SMS messages.

  • In-built customer support ticketing allows customers to open tickets through the online customer portal or by email, and lets users track issues and associate tasks for repairs.

  • Create customizable reports and schedule automated reports to be sent out on a daily, weekly, or monthly basis.

  • The CEO's Dashboard gives users a real-time overview of various metrics, including top customers, churn, order summaries, accounts receivable, and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Phone Support
    Email/Help Desk
    Chat

    Training options

    Webinars
    Documentation
    In Person
    Live Online
    Videos

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    Rev.io pricing information

    Value for money

    3.8

    /5

    81

    Starting from

    3000

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Rev.io features

    Functionality

    4.0

    /5

    81

    Total features

    53

    4 categories

    Most valued features by users

    Third-Party Integrations
    API
    Reporting & Statistics
    Alerts/Notifications
    Compliance Management
    Workflow Management
    Customizable Reports
    Billing & Invoicing

    Rev.io users reviews

    Overall Rating

    4.0

    /5

    81

    Positive reviews

    77

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.44/10
    Rating distribution

    5

    4

    3

    2

    1

    41

    21

    6

    1

    12

    Pros
    Ease of ability to change and edit processes, open development work and willingness to help provide input into product enhancements and an exceptional team of good people to work with.
    The ability to integrate our MS PowerBI intelligence engine allows easy dashboard access to billing, payments and customer data to ensure success of the business. Rev.io's customer care is amazing.
    Completely stable and user friendly platform. They are constantly improving the product in a good way.
    Cons
    The only problem I have experienced with them is in the follow through with customer service. We lost our main contact and had to call to find out.
    I usually do not leave reviews, but this experience has been very negative.
    Buyer beware, terrible Support, bait and switch.
    BM
    AvatarImg

    Beth M.

    Financial Services, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Great software

    Reviewed 5 years ago

    We have been using TigerPaw for awhile. Our start experience was the best, but we had spent all this money so we dug our heals in and made it work for our company. In the last 3 years, I have noticed major improvements in functionality and customer support. They are certainly more customer minded!

    Pros

    The support staff is great to work with. They are friendly and courteous. We can track everything we need and then some. It is fairly intuitive for users. It integrates great with Microsoft and Quickbooks! Software helps us to automate our business systems and will only get as we learn and utilize more of the system.

    Cons

    Mobile app was cumbersome and slow. We go into areas with poor reception and WiFi isn't always an option. The app was just too slow. The cost for the training sessions is a bit much for small "mom and pop" business. It would be great to see a tiered price point based on number of employees.

    FT
    AvatarImg

    Fred T.

    Management Consulting, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Needed software to manage my service company. I tried a local company and spent a lot of time and money for a product that was clearly inferior to TigerPaw

    Reviewed 6 years ago

    I noticed in a few years other pos companies and software developers were using it as well. They were more super users. I kept it simple and got out of it what we did best service.

    Pros

    Ease of set up and use. Modular based so you could purchase what you need. 2 purchasing, 4 dispatch,...we mainly used for tracking service calls and technicians performance. End of the year or quarter I could see and show the customer what they received for the maintenance dollars they were spending. Also we could tell if we needed to raise rates on certain equipment, based on number of failures. This software takes it all the way through billing. I never went that far. It did what we needed and functioned as sold. Was very happy with the investment, paid for itself in a year.

    Cons

    Can’t remember any down side. Best money I spent to help run the business. That’s not a con. But the truth.

    JC
    AvatarImg

    Jim C.

    Information Technology and Services, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

    Share this review:

    Avoid TigerPaw at All Costs!

    Reviewed 6 years ago

    Additionally, we were PROMISED that TigerPaw would integrate seamlessly into QuickBooks. Never did happen and after numerous calls to support we gave up. We were given some ridiculous price to have a "specialist" accomplish this for us. The sales staff is nice the support staff is horrible. Before you buy TigerPaw please do your due diligence and demo other applications. Read the review online about TigerPaw.

    Pros

    The only pro is that is TigerPaw has 5000 features that actually become cumbersome, annoying and difficult to use. We found ourselves only using a few of the modules of the 8 years of having the product as other applications accomplished these tasks more efficiently.

    Cons

    The software is extremely dated and seems as if it has been bolted together over the years. This creates a situation where there is a lot of steps and wasted time in trying to accomplish a task that should be simple. Additionally, all of my employees have hated it and complained repeatedly about better and more user friendly software they have used elsewhere.

    KE
    AvatarImg

    Kelly E.

    Information Technology and Services, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    TIgerpaw has a fantastic team working hard for us every day!

    Reviewed 6 years ago

    I am very grateful to have a team of people who work so hard for us every day. The team treats us like we matter, they care if we are happy and we are much more than a ticket number to them. In a world where customer service is not readily available through most companies, Tigerpaw is knocking it out of the park.

    Pros

    Tigerpaw has a product that meets our needs at every level of our business, from sales to operations as well as inventory and accounting. They hear our recommendations and work with us to implement change that meets our ever changing industry!

    Cons

    I would like to see Tigerpaw open up their application to integrate with other software more readily. We use several software pieces for different aspects of our service to clients and if they could integrate into Tigerpaw, we would save time and money. Integrations seem to be the biggest downfall of this software.

    PC
    AvatarImg

    Phil C.

    Management Consulting, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    We have been using Tigerpaw for over 20 years and the sofware has continuely met our support department's needs.

    Reviewed 6 years ago
    Pros

    Excellent service ticket tracking and reporting. Very easy to assign contract information to service tickets and also track billable time. Extensive reporting capability and expense tracking. Easy to manage customer contracts. Good all in one solution for support organizations. Very reliable, never had any issues accessing the system in the 20 years we have been using it.

    Cons

    Lacking capabilities for use as a Sales CRM. Requires us to use a different solution for our sales staff.

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