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Rev.io Logo

Rev.io

4.0
(81)

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Sophisticated Billing and Customer Management Solutions

(2)

Rev.io Pricing, Features, Reviews and Alternatives

Rev.io FAQs

Q. Who are the typical users of Rev.io?

Rev.io has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

These products have better value for money


Q. What languages does Rev.io support?

Rev.io supports the following languages:
English


Q. Does Rev.io offer an API?

Yes, Rev.io has an API available for use.


Q. What level of support does Rev.io offer?

Rev.io offers the following support options:
Knowledge Base, Phone Support, Email/Help Desk, Chat

Rev.io product overview

What is Rev.io?

Rev.io is a telecom billing software and back-office management solution designed for use by communications service providers, cloud service providers, resellers, independent software vendors, and private companies which offer cloud-based solutions.

Key benefits of using Rev.io

  • Identify customers who have specific needs, and tag them to share information across teams and provide the most appropriate customer service.

  • Configure collections rules and customize workflows to automatically send reminder emails, make calls, mail printed letters, suspend customer accounts for non-payment, and more.

  • Log and track all changes made to customer accounts, including who has viewed the account, and details of who made each change.

  • A prepaid plan control platform enables users to provide monthly plans and one-off expiration plans, such as monthly bundled call minutes and SMS messages.

  • In-built customer support ticketing allows customers to open tickets through the online customer portal or by email, and lets users track issues and associate tasks for repairs.

  • Create customizable reports and schedule automated reports to be sent out on a daily, weekly, or monthly basis.

  • The CEO's Dashboard gives users a real-time overview of various metrics, including top customers, churn, order summaries, accounts receivable, and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Phone Support
    Email/Help Desk
    Chat

    Training options

    Webinars
    Documentation
    In Person
    Live Online
    Videos

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    Rev.io features

    Functionality

    4.0

    /5

    81

    Total features

    54

    4 categories

    Most valued features by users

    Third-Party Integrations
    API
    Reporting & Statistics
    Alerts/Notifications
    Compliance Management
    Workflow Management
    Customizable Reports
    Real Time Reporting

    Rev.io users reviews

    Overall Rating

    4.0

    /5

    81

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.44/10
    Rating distribution

    5

    4

    3

    2

    1

    41

    21

    6

    1

    12

    Pros
    Ease of ability to change and edit processes, open development work and willingness to help provide input into product enhancements and an exceptional team of good people to work with.
    The ability to integrate our MS PowerBI intelligence engine allows easy dashboard access to billing, payments and customer data to ensure success of the business. Rev.io's customer care is amazing.
    Workflows are also a very powerful tool within this system that we use extensively to automate operations. It's easily the best and the most affordable platform we have used.
    Cons
    The only problem I have experienced with them is in the follow through with customer service. We lost our main contact and had to call to find out.
    I usually do not leave reviews, but this experience has been very negative.
    Buyer beware, terrible Support, bait and switch.

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