Rev.io Pricing, Features, Reviews & Comparison of Alternatives

Rev.io

Sophisticated Billing and Customer Management Solutions

4.69/5 (26 reviews)

Rev.io overview

Rev.io is a telecom billing software and back-office management solution designed for use by communications service providers, cloud service providers, resellers, independent software vendors, and private companies which offer cloud-based solutions.

Rev.io offers users customer relationship management (CRM) capabilities, including unified customer profiles, which include customer names, contacts, service plans, bills with attached PDFs, orders, open support tickets, and more. An online customer portal and interactive voice response (IVR) phone system allow customers to request changes, make payments, submit support tickets, and more, whether within or outside of office hours. Users can tag customers who have specific needs, allowing team members to identify these customers and provide appropriate support.

Rev.io includes a real-time control and rating platform for prepaid plans for wireline, wireless, and VoIP services, and supports recurring billing for multiple plan types, including prepaid, postpaid, residential and business plans on a monthly, quarterly, or annual basis. Users can create promotions and pricing packages to offer to customers, such as tax-inclusive pricing, free months, discounts, and more. Rev.io also allows users to configure rules to customize their collections workflow, to automatically make calls to customers, send reminder emails and printed letters, and suspend customer accounts for non-payment.

Rev.io enables users to track their inventories of both virtual and fixed equipment, and includes a fulfillment system for customer orders, for assignment, programming, testing, and shipping of mobile devices, whether individual orders or batches. The in-built ticketing system allows users to track customer issues and organize repairs, with the ability to define custom workflow processes. Both real-time customizable reports and scheduled summary reports can be created to give insights into business performance, and the CEO’s dashboard provides a real-time overview of multiple metrics, including top customers, churn, order summaries, and accounts receivable.
rev.io

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Rev.io screenshot: Rev.io's unified customer profiles display a customer's name, services, bills, orders, open tickets, and moreRev.io screenshot: Users can customize collection workflows for unpaid bills in Rev.ioRev.io screenshot: Rev.io includes multiple report types, and users can create their own custom reportsRev.io screenshot: Users can track and fulfil customer orders with Rev.ioRev.io screenshot: Rev.io is integrated with CCH to provide accurate tax based on ZIP+4 codes

Rev.io reviews

Excellent
18

Very good
8

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.4
  4.4
  4.6
Russell Lester

More than a Billing System- A Strategic Partner

Used daily for 6-12 months
Reviewed 2016-12-14
Review Source: Capterra

Rev.io is a great team of skilled, innovative and supportive professionals. The Rev.io system is more than a billing system but it's also configured in a right-for-me approach so that you can deploy it to fit your unique business needs. Whether it is managing the complete customer lifecycle from within the system or passing data to Rev.io via API, the system can support a wide range of setup options. Particularly for new businesses starting up, this system provides the proper balance of structure with flexibility to fill in gaps in the unknown while allowing you to shape and mold the deployment as your needs change. But beyond the system is the people. We got up and running in record time and found the deployment team to be refreshingly partner-oriented and full of ideas. Instead of saying, "We can't do that" they would say, "Let's talk about ways we might be able to do that." Post-deployment support has also been strong as we have certainly pushed our fair share of support inquiries their way and yet they've diligently powered through all of them. I gladly issue my recommendation of Rev.io for what the system can do for you but even more-so for the people who manage it. In a world of many billing choices, don't underestimate the power of selecting the right partner.Ability to grow with our business, external API options, the ability to push automated notifications out to the customers, catalog management and setup, different options to adjust/correct in-flight orders and most of all the team that supports it all.

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Chelsea Thielen

Outstanding Service

Used daily for 6-12 months
Reviewed 2016-12-13
Review Source: Capterra

Rev.io's customer support and willingness to meet our needs is second to none. The variety of resources and training available has been very helpful to our organization. While the system still lacks functionality and features that would better fit our business needs and increase the efficiency of performing required tasks, the overall experience in working with the staff at Rev.io has been great! I look forward to the SureTax integration, which will add value to the software for us. The ability to add requests to Rev.io ideas has been helpful and will hopefully, over time, result in the added features and functionality that would better the fit of the system to our business needs.There is a lot of flexibility in making the software what you want it to be and to fit it to your business needs. Rev.io is easy to use, has an endless amount of possibilities for reporting, and most of all is the most well-supported software I currently use. The staff is helpful, knowledgeable, and always willing to go above and beyond to assist and meet our needs.

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Thomas Haluskey

Excellent CRM software

Used daily for 2+ years
Reviewed 2016-12-13
Review Source: Capterra

Been with this company for 6 years now and they never cease to amaze. Was able to consolidate two billing systems into one and haven't looked back. Great people to work with always willing to go the extra mile to get things done. Very dynamic and customizable platform. Constantly innovating and improving the platform. Often taking suggestions from their users and integrating them into their platform. Highly recommend working with this company. Ease of Use, Customizable, Flexible

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Dana Pinter Karasek

Ready Wireless's Rev.io Review

Used daily for 2+ years
Reviewed 2016-07-06
Review Source: Capterra

"We have owned our own billing system and have been with several other vendors in the past. We chose Rev.io because they provided the flexibility we needed to grow our company. They were able to migrate our significant base of customers with no downtime and have continued to develop solutions with us to support the changing needs of our business and emerging channels.

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Ben Rife

Rev.io product, service, and support continues to exceed my expectations.

Used daily for 2+ years
Reviewed 2017-07-13
Review Source: Capterra

Reduced billing issues.This software has helped us streamline our billing and reduced our billings shortages enough to more than justify paying for the service.

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Rev.io pricing

Pricing options
Subscription
View Pricing Plans

Pricing information is available on inquiry.

Rev.io features

API
Automatic Reminders
Billing & Invoicing
Compliance Management
Customizable Reporting
Receiving

Accounting Integration (125 other apps)
Accounting Management (122 other apps)
Activity Dashboard (124 other apps)
Automatic Notifications (111 other apps)
Data Import/Export (106 other apps)
Electronic Payments (114 other apps)
Expense Tracking (122 other apps)
Financial Analysis (85 other apps)
Invoice Management (174 other apps)
Invoice Processing (103 other apps)
Multi-Currency (106 other apps)
Real Time Data (109 other apps)
Reporting & Statistics (137 other apps)
Third Party Integration (115 other apps)

Additional information for Rev.io

Key features of Rev.io

  • Online customer portal
  • Customizable collections workflow
  • Unified customer profiles
  • Change logs
  • Recurring billing
  • Promotion and discount management
  • Support ticketing
  • Lifeline compliance queue
  • Inventory management
  • Order fulfillment system
  • Customizable reporting
  • Automated reporting
  • Commissions management
  • Automated phone-based IVR
  • Customer tagging
  • Detailed customer support notes
  • Real-time CDR (call detail record) rating
  • Prepaid plan rating and control platform
  • Automated telecom provisioning
  • Order dashboard
  • Bulk order management
  • Telecom agent/reseller portal
View All Features

Benefits

Identify customers who have specific needs, and tag them to share information across teams and provide the most appropriate customer service.

Configure collections rules and customize workflows to automatically send reminder emails, make calls, mail printed letters, suspend customer accounts for non-payment, and more.

Log and track all changes made to customer accounts, including who has viewed the account, and details of who made each change.

A prepaid plan control platform enables users to provide monthly plans and one-off expiration plans, such as monthly bundled call minutes and SMS messages.

In-built customer support ticketing allows customers to open tickets through the online customer portal or by email, and lets users track issues and associate tasks for repairs.

Create customizable reports and schedule automated reports to be sent out on a daily, weekly, or monthly basis.

The CEO's Dashboard gives users a real-time overview of various metrics, including top customers, churn, order summaries, accounts receivable, and more.