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Quickbooks Online

Small business accounting software

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Quickbooks Online Pricing, Features, Reviews and Alternatives

Quickbooks Online product overview

What is Quickbooks Online?

QuickBooks Online is a cloud-based accounting solution that helps small businesses manage their accounting, income, expenses, payroll, and more. No additional software is required as all accounts are viewed via the online login portal, with custom feeds and charts, custom invoice creation, 'Pay Now' buttons, and mobile websites, and all with auto-synchronization. The native mobile apps for Android and iOS facilitate on-the-go sales receipt capture, expense tracking, cash flow management, account balance tracking, time tracking, transaction review, purchase order management, client communications, and more.

Key benefits of using Quickbooks Online

  • Accounts management: QuickBooks Online allows users to access their complete accounting data as well as editing, creating, duplicating and sharing information with employees, consultants, associates and partners.

  • Interface and dashboard: users can login to their QuickBooks Online backend from anywhere with internet access, no downloadable software is required and users can create customizable feeds and charts.

  • Security and backups: All data inputted is securely backed-up to the cloud and data can be exported to Excel spreadsheets. QuickBooks Online will track customer payments and send notifications of any errors in processing.

  • Subscriptions and pricing details: All QuickBooks Online packages include support, from initial startup to ongoing support enquiries. Continuing updates and upgrades are all included in the pricing plan. Users can also avail of a 30 day trial before financial commitment is required.

  • Multi-platform transparency: QuickBooks Online will auto-sync with all connected devices and the multiple users connected to each package. Users can create restrictions for each user to enforce in-house hierarchy.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    24/7 (Live rep)
    FAQs/Forum
    Knowledge Base

    Training options

    Webinars
    Videos
    Live Online
    Documentation

    Quickbooks Online pricing information

    Value for money

    4.1

    /5

    4.5K

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Quickbooks Online features

    Functionality

    4.2

    /5

    4.5K
    Total Features163 21 categories

    Most valued features by users

    Activity Dashboard
    API
    Third Party Integrations
    Compliance Management
    Reporting/Analytics
    Data Import/Export
    Billing & Invoicing
    Multi-Currency

    Quickbooks Online users reviews

    Overall rating

    4.3

    /5

    4.5K

    Positive reviews

    84%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.19/10
    Rating distribution

    5

    4

    3

    2

    1

    2,399

    1,445

    481

    136

    125

    Why do users choose Quickbooks Online?

    What would users change about Quickbooks Online?

    Pros
    Quickbooks online is super easy to use, offers lots of features and can supports many users. The interface looks amazing.

    Violeta V.

    Love that it is cloud-based and can login from anywhere. I love that myself and my team can all be working in the same company file at the same time from wherever we are.

    SH

    Stacey H.

    Quickbooks Online has a lot of wonderful features that are super easy to use and deploy in the office. A lot of time is saved with repetitive tasks that eat up a already busy day.

    AM

    ALI M.

    Cons
    Horrible experience with poor customer support, poor documentation, false advertising, high fees, long payment delay. Bad platform for hourly billing.

    AR

    Anonymous Reviewer

    The problem is that doing your own taxes online becomes risky the more you have to account for.

    AR

    Anonymous Reviewer

    Other than tracking my expenditures, the whole system is a pain. Error messages constantly received because "there's a message from your bank" bla bla bla.

    TM

    Tootsie Marie S.

    Overall Rating

    Quickbooks Online User Review

    Reviewed 3 months ago

    Transcript

    Beth C.: Hi, my name is Beth. I'm an office manager. I would give QuickBooks Online five stars out of...

    Mike D.

    Principle

    Internet, self-employed

    Review source

    Overall Rating

    Decent Bookkeeping Software

    Reviewed a year ago

    Transcript

    Mike D.: Hi, my name is Mike and I'm a volunteer for a non-profit, and I give QuickBooks Online a four...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    I Love the Access I have with Quickbooks Online

    Reviewed 9 months ago

    As I already said, I love the direct access to my numbers and the added reporting that has allowed me to better run my company by quickly getting insights I need. It's a lot easier for customers to pay online and I'm finding more and more of the moving that direction vs. sending in checks, so it's good that we are set up in this way now.

    Pros

    I started using desktop Quickbooks back in 2000 right after I first started the company. As a single-person company at first, I got used to being in the books almost every day. As we grew we added an in-house Bookkeeper. A few years ago I relocated the company to a different area and we kept our Bookkeeper who stayed in the original area. I really missed having direct access to the numbers so last year I switch to Quickbooks Online and I love it. In addition to having direct access to the numbers I need, it has a lot of other functionality and reporting that I really like. It's also great for clients to easily pay the invoices online. It's making a night and day difference. Support has been great as well.

    Cons

    It's definitely very expensive to be paying a pretty high fee every month - especially compared to the desktop version where we bought it and were good for years to come. It's definitely worth it but I'd be more of an evangelist if the pricing was a little easier on the pocket book.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Upgraded from Tally to QBO for simple and ease of use software

    Reviewed 2 months ago

    My overall experience with QuickBooks online has been amazing. I have used to desktop version before and found the online version more easy and simple to use. It has served my purpose in a great way over these years. The readily available reports helps my decision making for business. As compared to other options I found QuickBooks Online to be cheaper. We are trying to incorporate a construction company in quickbooks now. We hope it serves our purpose for this company as well now.

    Pros

    It is very simple to use overall. I like that i can check and work from any computer or cell phone as well. I love direct access to the numbers, easily available reports. It is great for auto billing direct from the software itself. The best part is integration with the bank account. I do not have to manually review expenses and add it.

    Cons

    The QBO is slow to load pages and that can be irritating at times. I initially thought that it was my internet connection but no that is not the case. While you are allowed to do a journal entry with a supplier name you cannot enter a negative invoice. There can be a greater variety in invoice format selection. A tad bit expensive.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

    Share this review:

    Look very hard at an alternative.

    Reviewed 6 months ago

    I pay for Full Service Payroll. Quickbooks puts the tax rate into the program - I do not have any access. I emailed a copy late in 2019 stating the tax rate as 0.8%. The staff at Quickbooks entered the rate as 0.08% which is incorrect so only 10% of the tax was paid. I have been begging them to fix this issue. I cannot fix it because they control what is entered. I have letters on my desk threatening to intercept my tax returns because my Unemployment Tax is not paid in full plus I have interest/penalties pending . I get no resolution and have been calling for over a month now dealing with this. VERY POOR SERVICE!!!!!

    Pros

    I like the fact that I can track financial records from past years and do comparisons.

    Cons

    The software has glitches. If you need help, there is very little hope of ever getting your issues resolved. You will be told to email the technical people and they will respond or fix the issue. I have never had any resolution to this day and I have used Quickbooks since the 1990's. If I could switch to another program without losing all my history, I would do it in a heartbeat. I have learned to deal with the problems but am very frustrated. I have threatening letters from the IRS to intercept my returns because the full service Payroll entered a tax rate incorrectly and I have been waiting for them to resolve the issue for over a month now.

    Vendor response

    It's hard to hear that you haven't been able to receive the support you need, Richard. We'd be glad to take a look at this for you and work towards a resolution. Whenever you have the chance, please email (qbcares@intuit.com) us with the email and business name associated with your account so we can look into this further. We'll keep an eye out for your message. -Kristina, The QuickBooks Team

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Upgraded from Quickbooks Desktop to Save Time Every Month

    Reviewed 2 months ago

    It's been very simple to use overall. I enjoy being able to work on or books from any computer or even a cell phone. Previously I could only access our bookkeeping records by physically going into our office.

    Pros

    The best part of Quickbooks Online is its integration with our business bank account. Prior to QB Online we used QB desktop. We would have to manually review expenses and bank accounts to make sure everything was entered into Quickbooks correctly and would constantly come across discrepancies due to data entry errors. Now that we use Quickbooks online, we have it integrated with our business account and simply identify what category each expense belongs to. It's also easy to set a "rule" for certain expenses (for example recurring monthly charges) to automatically categorize these every month. This has saved us many hours of data entry every month which is very valuable for a small business.

    Cons

    It takes a little time to get used to some of the changes from Quickbooks Desktop to Quickbooks online. For instance, I have a hard time figuring out where to make manual journal entries and have to use Google to figure it out. Also, the price can be significantly higher than the desktop version depending on how you use it. Currently a desktop version for my needs without a subscription can be bought for $399. In the past I have been able to use a desktop version for several years. For example, when I switched from Desktop to QB online in early 2021, I was still succesfully using a 2018 vesrion of QB Desktop. Currently I am paying $300 every year for the online version.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Accounting at your fingertips anywere

    Reviewed a month ago

    My experience with Quickbooks online has been mostly positive. I find the best thing is that I can just pull up the software on the web, or in the app on my phone and take care of business while I am out on the road doing service calls.

    Pros

    I like that I can access my information while I am out on the road. It's also a bonus that it integrates with my ticking software so that I can just export the information from that and it syncs right into Quickbooks online. I also depend on the ability to input and scan expense receipts so that I don't have to do it when I get home.

    Cons

    The price is a little hard to swallow when coming from the desktop version of Quickbooks for so many years. Also there are some features that is in the Desktop version that hasn't been implemented yet.

    Vendor response

    Hey there, Terry! We deeply appreciate you taking the time to write your review, and we're so glad to hear that transitioning to QuickBooks Online has helped simplify your daily work-flow! If you need anything or have questions in the future, feel free to get in touch through the Help (?) icon in-account. You can also reach out through our QB Community: (quickbooks.intuit.com/community) Or on our Social Media pages for support as well! All the best! -Faith, The QuickBooks Team

    Quickbooks Online FAQs and common questions

    Quickbooks Online has the following pricing plans:
    Pricing model: Free, Subscription
    Free Trial: Available


    Quickbooks Online has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Quickbooks Online supports the following languages:
    Portuguese, Chinese (Traditional), Spanish, English, French


    Quickbooks Online supports the following devices:
    Android, iPhone, iPad


    Yes, Quickbooks Online has an API available for use.


    Quickbooks Online integrates with the following applications:
    Debtor Daddy, iBE.net, Constant Contact, Beanworks, QR Inventory, OfficeBooks, PayPal, Entryless, Hubdoc, Quotient, Insightly, Quick Base, Neon CRM, SherpaDesk, DEAR Inventory, Time Tracker, OnTheClock.com, WORKetc, Spotlight Reporting, Cin7, Kindful, Function Point, BQE Core, Mavenlink, Pinnacle Cart, Deputy, Zapier, Bill.com, Share a Refund, Gusto, Celoxis, Pepperi, FieldPromax, HandiFox Online, MRPEasy, The Neat Company, AnytimeCollect, Expensify, Kickserv, Housecall Pro, QuickBooks Time, Avalara, Square Point of Sale, ServiceTitan, PipelineDeals, ServiceTrade Commercial, LeanLaw, Buddy Punch, Receipt Bank, SellerActive, Knowify, Now Commerce, Lightspeed POS, Acuity Scheduling, Timely, Freshdesk, Float Cash Flow, SurePayroll, OnContact CRM, When I Work, ShipRush, Jobber, BlueFolder, Checkfront, Corecon, Plooto, Datamolino, mHelpDesk, Projector PSA, Harvest, Workiz, Webgility, ConvergeHub, Boxstorm, erplain, Repsly, Buildertrend, ClockShark, Panalitix, MicroBiz POS, Planyo, noCRM.io, BigTime, Wagepoint, ServiceM8, EZRentOut, Rydoo, Tallie, SAP Concur, Bolt, Vend, Nexonia Expenses, Zoho Creator, Sumac, ChargeOver, Insightly Marketing, simPRO, InvoiceSherpa, Timesheet Mobile, Batchbook, Stitch Labs, BirdEye, RazorSync, Karbon, Skyvia, Hike, VeriClock, QuickBooks Commerce, Accelo, vcita, Handshake, Fathom, Practice Ignition, AutoEntry, Zoho Expense, Zoho Analytics, Abacus, TriNet Expense, Microsoft Power BI, Freckle, ServiceBridge, Dryrun, Unleashed Software, Chrometa, LivePlan, YayPay, ApprovalMax, Shoeboxed, Method:CRM, Qvinci, BigCommerce, MinuteDock, RERUN, Shopify


    Quickbooks Online offers the following support options:
    Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base

    Related categories