App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Muni-Link
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based utility billing software
Table of Contents
Is this product right for your business?
Find out with a
Muni-Link - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Muni-Link overview
What is Muni-Link?
Muni-Link is a cloud-based utility billing solution designed for municipalities, cities, townships, private utility companies, and authorities who bill customers for utilities. The software includes electronic billing, online payment processing, built-in CASS certification, a customer portal, and more.
Muni-Link’s customer portal allows customers to receive bills electronically, make payments, and view their usage, amounts due, and payment histories online. Billing runs and batches can be processed by users from any web browser, and users can also manage interest, penalties, payments, notices, liens, and more. Customers can sign up for e-billing to only receive electronic statements, and for paper billing Muni-Link’s built-in CASS certification can help organizations to qualify for USPS automation prices.
Muni-Link provides users with access to full account information on a single page with Account Central, removing the need to drill-down through multiple pages to access and manage addresses, utilities, and more. Integrations with multiple metering and accounting systems are supported, and all data is backed up automatically.
Key benefits of using Muni-Link
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Responsiveness
Usability
Invoicing
Customization
Muni-Link’s user interface
Muni-Link pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.6
Ease of use
4.8
Customer support
5.0
Reviews sentiment
What do users say about Muni-Link?
Users report Muni-Link is very user friendly, making daily tasks and training straightforward. They find the billing process efficient and easy to navigate, with step-by-step guidance and helpful notifications. Some indicate the transition from previous systems is smooth, and they appreciate the time saved compared to older software. They feel invoicing and payment posting are simple and accurate, and their collections process has improved.
Reviewers appreciate the responsive customer support, noting quick answers and willingness to accommodate requests. They say reports are plentiful and detailed, though some wish for more customization and easier searching within the reports module.
Select to learn more
Who uses Muni-Link?
Based on 59 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
- Not enough reviewsMuni-Link's key features
Most critical features, based on insights from Muni-Link users:
All Muni-Link features
Features rating:
Muni-Link alternatives
Muni-Link
Starting from
400
Per month
Banyon Utility Billing
Starting from
1995
One-time payment
Starnik
Starting from
1
Per month
CIS Utility Billing
Starting from
0.35
Per month
Muni-Link pricing
Value for money rating:
Starting from
400
Per month
User opinions about Muni-Link price and value
Value for money rating:
To see what individual users think of Muni-Link's price and value, check out the review snippets below.
Bridgette D.
BPA Clerk
Katherine F.
Administrative Assistant
Muni-Link support options
Typical customers
Platforms supported
Support options
Training options
Muni-Link FAQs
Muni-Link has the following pricing plans:
Starting from: $400.00/month
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of Muni-Link?
Muni-Link has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does Muni-Link support?
Muni-Link supports the following languages:
English
Q. Does Muni-Link support mobile devices?
Muni-Link supports the following devices:
Android, iPad, iPhone
Q. Does Muni-Link offer an API?
Yes, Muni-Link has an API available for use.
Q. What level of support does Muni-Link offer?
Muni-Link offers the following support options:
Email/Help Desk, Phone Support, Chat