Muni-Link Pricing, Features, Reviews & Comparison of Alternatives

Muni-Link

Cloud-based utility billing software

4.73/5 (60 reviews)

Muni-Link overview

Muni-Link is a cloud-based utility billing solution designed for municipalities, cities, townships, private utility companies, and authorities who bill customers for utilities. The software includes electronic billing, online payment processing, built-in CASS certification, a customer portal, and more.

Muni-Link’s customer portal allows customers to receive bills electronically, make payments, and view their usage, amounts due, and payment histories online. Billing runs and batches can be processed by users from any web browser, and users can also manage interest, penalties, payments, notices, liens, and more. Customers can sign up for e-billing to only receive electronic statements, and for paper billing Muni-Link’s built-in CASS certification can help organizations to qualify for USPS automation prices.

Muni-Link provides users with access to full account information on a single page with Account Central, removing the need to drill-down through multiple pages to access and manage addresses, utilities, and more. Integrations with multiple metering and accounting systems are supported, and all data is backed up automatically.
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Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Save time with Muni Link Utility Billing software

Muni-Link reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.7
  4.9
Donna Martin

Product sells itself

Used daily for 2+ years
Reviewed 2019-04-02
Review Source: Capterra

I had a very positive experience with Muni-Link beginning from the first time I met with them to review the product. The product sold itself but the entire staff was extremely helpful in walking me through the set up, training and implementation of the program. Whenever I have a question or problem that needs to be resolved, the support staff is amazing! They quickly help me to resolve any issues or answer any questions. I've never regretted purchasing this product. It has significantly simplified the billing portion of my job as it accurately tracks charges and payments so I can ensure that all customer accounts are properly billed and paid.

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Telia Galloway

Streamlines many processes

Used daily for 1-2 years
Reviewed 2019-04-04
Review Source: Capterra

We have streamlined most of our office tasks with MuniLink, and it has proven to be a great time saver. The folks at the support center - I mostly use the chat feature - are very pleasant and responsive and I enjoy all of them very much. Our initial training was less than optimal - I think our trainer was too new and not supervised closely enough. But MuniLink stayed with us for the entire 9 months (that is right - 9 months) until we learned the correct way for most of the processes. They sent an experienced trainer 6 months after we went live for 3 days of onsite training, (at our expense) which helped tremendously.

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Carol Clark

LDWC Review 2019

Used daily for 1-2 years
Reviewed 2019-03-22
Review Source: Capterra

We are unique in that we are a cooperative versus a municipality. We have members versus customers. Muni-Link has understood that and worked with us to get the data entered from the old software into the Muni-link software. Some have posed challenges for the staff, but they have been exceptional in following through and getting our old information into the new software. From day one our experience has been a positive one. It was a big change after 10 years, and one we don't regret. Thank you.

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patty garrett

best i've ever used

Used daily for 2+ years
Reviewed 2019-03-22
Review Source: Capterra

our billing went from 5 days (yes days!) to 2 hours. it otherwise saves us so much time over our previous billing system. it is the best move we could ever have made. absolutely love it.

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Haley Gosline

Innovative, easy to learn and use

Used daily for 2+ years
Reviewed 2019-03-29
Review Source: Capterra

Muni-Link is the best out there! I looked at different options and nothing compared to the ease of use to the customer support provided. I have recommended Muni-Link to many municipalities and will do so in the future :)

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Muni-Link pricing

Pricing options
Subscription
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Pricing information is available on request.

Muni-Link features

Invoice Management
Receiving

API (191 other apps)
Accounting Integration (132 other apps)
Accounting Management (126 other apps)
Activity Dashboard (137 other apps)
Automatic Notifications (118 other apps)
Billing & Invoicing (133 other apps)
Compliance Management (98 other apps)
Customizable Reporting (103 other apps)
Data Import/Export (112 other apps)
Electronic Payments (120 other apps)
Expense Tracking (127 other apps)
Financial Analysis (90 other apps)
Invoice Processing (108 other apps)
Multi-Currency (113 other apps)
Real Time Data (116 other apps)
Reporting & Statistics (153 other apps)
Third Party Integration (121 other apps)
Workflow Management (94 other apps)

Additional information for Muni-Link

Key features of Muni-Link

  • Account management
  • Customer management
  • Meter management
  • Metered billing
  • Rate management
  • Non-metered billing
  • Online payment processing
  • Penalty / cut-off processing
  • Alerts / notifications
  • Service call management
  • Move in / move out
  • E-billing
  • Built-in CASS certification
  • Customer portal
  • Meter & accounting system integrations
  • Payment history
  • One-page account view
  • Miscellaneous charges & rate tables
  • Automatic data backups
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Benefits

The web portal and e-billing allows customers to receive bills and view their usage, bills, and payment histories online.

All account information is presented in a single page, enabling users to manage addresses, utilities, and more without needing to drill down through multiple pages.

Muni-Link integrates with a range of metering and accounting systems.

Billing runs and batches can be processed from any web browser, and users can also manage interest, penalties, payments, notices, liens, and more.

Muni-Link also provides water and sewer providers with custom-designed municipal authority websites, which include real-time news and announcement posting, a public notification wizard, and mobile apps for Android and iOS.