ShopController is an automotive repair and fleet management software which provides auto-repair shops with online tools to manage all of their business processes. With scheduling, estimating and technician tracking tools, plus workflow, equipment and fleet management capabilities, ShopController aims to deliver a comprehensive auto-repair solution capable of supporting multi-location businesses and franchise operations.
ShopContoller’s CARFAX plate and VIN (vehicle identification number) decoder enables users to input vehicles, then check their service history. QuickBooks integration serves to help users manage their accounting information, allowing users to export accounting data and send invoices, bills, and inventory directly to their QuickBooks account. Users can gain valuable insight into business performance with ShopController’s standard and custom reports.
ShopController facilitates inventory control, automatically updating inventory as parts are ordered or sold. Users can set minimum quantity alerts to inform them when parts need to be reordered. Custom inventory reports allow users to analyze inventory usage and levels. Users can manage appointments as well as technician and equipment schedules with ShopController’s scheduling tools.
ShopController supports fleet management with online ordering, tire wear tracking, and fleet maintenance reports. ShopController also offers specific tools designed to help users manage heavy duty vehicles and mobility vehicles.
I have the 8.3 version and I like it, I had tried out the 10.0, but it wasn't user friendly
Used daily for 2+ years
Reviewed 2017-08-08
Review Source: Capterra
it was easy to use, helped many times when we put in the wrong vehicle serial #, it would not accept it and we would have to go over our tracks and find Our mistake, especially with gov't inspections, saving us embarrassment with wrong vin #'s for vehicle insurances etcthe 8.3 is easy to use for people like myself who aren't computer savvy, It stays up to date with new vehicles,
it was easy to use, helped many times when we put in the wrong vehicle serial #, it would not accept it and we would have to go over our tracks and find Our mistake, especially with gov't inspections, saving us embarrassment with wrong vin #'s for vehicle insurances etcthe 8.3 is easy to use for people like myself who aren't computer savvy, It stays up to date with new vehicles,
Pros the 8.3 is easy to use for people like myself who aren't computer savvy, It stays up to date with new vehicles,
Cons it doesn't update part costs while in the process of an invoice , we have to go back into inventory to correct and update values each time (if you change the price on an invoice, and close the invoice it defaults to the original price, for the next job)
Response from ShopController
Don,
Thank you for taking the time to post a review on Shop Controller. We understand that you feel more comfortable with the previous version of our software. In the updated version, we have recently added integration with Worldpac Speed dial, Epicor, as well as Nexpart to assist in parts ordering. When you use the new software you will have the ability to have the parts imported from the parts catalogs right into the work orders. With the price matrix, increasing your margin has never been easier, as the markup is done automatically. We are glad to hear that our Carfax integration has assisted you in preventing data entry issues. We also agree that Carfax is a great way to save time in the data entry process when entering vehicle information. Finally, we value your business and look forward assisting you in the future.
Respectfully,
Shop Controller
I'm glad I went with ShopController. It gives me everything I need to manage my busy shop. It works nicely with Worldpac and my other vendors, so putting together estimates is easy. Moving a work order along through the stages from appointment to invoice is a simple process, and it's easy to tell what's going on in the shop at any time. I was nervous about switching from my old, really basic program, but they assigned me a trainer who made it easy and worked with my schedule. ShopController support customized my screens so everything is laid out perfectly for the way I like to work. When I have a question, I know whoever picks up the phone will always be friendly and professional.
Overall
A really good program that will grow with my business.
Pros
No contract
Great support
Flexible - set it up to work your way
Access it from anywhere
Cons
None that I can think of.
No contract
Great support
Flexible - set it up to work your way
Access it from anywhere
I'm glad I went with ShopController. It gives me everything I need to manage my busy shop. It works nicely with Worldpac and my other vendors, so putting together estimates is easy. Moving a work order along through the stages from appointment to invoice is a simple process, and it's easy to tell what's going on in the shop at any time. I was nervous about switching from my old, really basic program, but they assigned me a trainer who made it easy and worked with my schedule. ShopController support customized my screens so everything is laid out perfectly for the way I like to work. When I have a question, I know whoever picks up the phone will always be friendly and professional.
Overall
A really good program that will grow with my business.
Pros
No contract
Great support
Flexible - set it up to work your way
Access it from anywhere
Cons
None that I can think of.
No contract
Great support
Flexible - set it up to work your way
Access it from anywhere
Pros No contract
Great support
Flexible - set it up to work your way
Access it from anywhere
Cons None that I can think of
Response from ShopController
Thank you Rodney, we enjoy having you as one of our most valued customers. .
Extremely satisfied customer since the start of our business in 2014
Used daily for 2+ years
Reviewed 2017-05-01
Review Source: Capterra
This software is very easy to use by most anyone. Customization is achievable for your specific needs and the support staff is responsive, and will go the extra mile to assist you when you have a problem.
This software is very easy to use by most anyone. Customization is achievable for your specific needs and the support staff is responsive, and will go the extra mile to assist you when you have a problem.
Pros This software is very easy to use by most anyone. Customization is achievable for your specific needs and the support staff is responsive, and will go the extra mile to assist you when you have a problem.
Cons I don't see a tutorial we can print so that we can utilize the program to the fullest. There are some modules that we could use to help us analyze our business, but we are not familiar with how to go about doing so.
Response from ShopController
Thank you for the kind review. We appreciate your patronage, and we are glad that you find ShopController easy to use and customizable to your needs.
We are currently adding our Tutorial and User Guide as a link within ShopController, so it is easier to find and more readily accessible.
We are also adding Feature pages to our website, and we will be sending updates to our clients describing available features as well.
All of us here at ShopController are excited to assist you with all of your Shop Management needs and will schedule any additional training required.
Easy to use. Keeps vehicle history information, customer information User friendly. Customer support representative
has always been there for tech support wherever i have had any questions. I think we first started using the program when he first started in 2000, And went back to his program after a short lapse.
Easy to use. Keeps vehicle history information, customer information User friendly. Customer support representative
has always been there for tech support wherever i have had any questions. I think we first started using the program when he first started in 2000, And went back to his program after a short lapse.
Pros User friendly. Customer support representative
has always been there for tech support wherever i have had any questions. I think we first started using the program when he first started in 2000, And went back to his program after a short lapse.
Cons The newest program is wonderful, however we have stuck with the older version because it is more simplified version, not as many options we don't want or need.
Response from ShopController
Jennifer,
Thank you for the review and continued business. Please let us know if you would like a demo of the new features that were recently added to the software.
We look forward to many more years of assisting you with your software needs.
Respectfully,
ShopController
We build custom vehicles and ShopController is the software that customizes along with us.
Used daily for 2+ years
Reviewed 2017-08-15
Review Source: Capterra
Being able to customize reports in the Analysis section has helped me get a better look inside my data to help me manage my company better. I love the ability to set our program the way we want to use it. Reports and screen views are easy to adjust to fit our needs as a shop.
Being able to customize reports in the Analysis section has helped me get a better look inside my data to help me manage my company better. I love the ability to set our program the way we want to use it. Reports and screen views are easy to adjust to fit our needs as a shop.
Pros I love the ability to set our program the way we want to use it. Reports and screen views are easy to adjust to fit our needs as a shop.
Cons My biggest issue has been training my people that have weak computer skills on how to use this system. It has so many options that it frustrates the 1,2,3 people.
Response from ShopController
Tara,
Thank you for the opportunity to assist you in your Shop Management Software needs. We understand that you may have some challenges training your employees, and we will be more than willing to assist you with the software implementation and training of Shop Controller. Please give us a call, and we will ready to help you in any way we can.
Manage accounting activity with QuickBooks integration and send invoices, bills, and inventory data directly to any QuickBooks account.
ShopController’s CARFAX plate and VIN decoder allows users to check vehicle service histories.
With pre-built standard reports and custom reporting capabilities, ShopController enables users to gain actionable insight into business and fleet performance.
Inventory management functionality serves to automate processes by automatically updating inventory when parts are ordered or sold and notifying users when parts need to be reordered.
Scheduling tools allow users to manage appointments and multiple schedules for technicians, bays, and specialty equipment.
FAQs for ShopController
Below are some frequently asked questions for ShopController.
Q. What type of pricing plans does ShopController offer?
ShopController has the following pricing plans:
Pricing model: Subscription Free Trial: Available (No Credit Card required)
Q. Who are the typical users of ShopController?
ShopController has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does ShopController support?
ShopController supports the following languages:
English
Q. Does ShopController support mobile devices?
ShopController supports the following devices:
We do not have any information about what devices ShopController supports
Q. Does ShopController offer an API?
No, ShopController does not have an API available.
Q. What other apps does ShopController integrate with?
ShopController integrates with the following applications:
Flow, QuickBooks
Q. What level of support does ShopController offer?
ShopController offers the following support options:
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