ShopController Pricing, Features, Reviews & Comparison of Alternatives

ShopController

Automotive repair & fleet management software

4.65/5 (17 reviews)

ShopController overview

What is ShopController?

ShopController is an automotive repair and fleet management software which provides auto-repair shops with online tools to manage all of their business processes. With scheduling, estimating and technician tracking tools, plus workflow, equipment and fleet management capabilities, ShopController aims to deliver a comprehensive auto-repair solution capable of supporting multi-location businesses and franchise operations.

ShopContoller’s CARFAX plate and VIN (vehicle identification number) decoder enables users to input vehicles, then check their service history. QuickBooks integration serves to help users manage their accounting information, allowing users to export accounting data and send invoices, bills, and inventory directly to their QuickBooks account. Users can gain valuable insight into business performance with ShopController’s standard and custom reports.

ShopController facilitates inventory control, automatically updating inventory as parts are ordered or sold. Users can set minimum quantity alerts to inform them when parts need to be reordered. Custom inventory reports allow users to analyze inventory usage and levels. Users can manage appointments as well as technician and equipment schedules with ShopController’s scheduling tools.

ShopController supports fleet management with online ordering, tire wear tracking, and fleet maintenance reports. ShopController also offers specific tools designed to help users manage heavy duty vehicles and mobility vehicles.

Pricing

Starting from
$99/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
ShopController screenshot: Utilize prebuilt standard reports or create custom reportsShopController

ShopController user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.6
  4.4
  4.7
Rodney Blake

A Really Good Program - Everything Flows!

Used daily for 2+ years
Reviewed 2017-04-26
Review Source: Capterra

I'm glad I went with ShopController. It gives me everything I need to manage my busy shop. It works nicely with Worldpac and my other vendors, so putting together estimates is easy. Moving a work order along through the stages from appointment to invoice is a simple process, and it's easy to tell what's going on in the shop at any time. I was nervous about switching from my old, really basic program, but they assigned me a trainer who made it easy and worked with my schedule. ShopController support customized my screens so everything is laid out perfectly for the way I like to work. When I have a question, I know whoever picks up the phone will always be friendly and professional. Overall A really good program that will grow with my business. Pros No contract Great support Flexible - set it up to work your way Access it from anywhere Cons None that I can think of.

Pros
No contract Great support Flexible - set it up to work your way Access it from anywhere

Cons
None that I can think of

Response from ShopController


Thank you Rodney, we enjoy having you as one of our most valued customers. .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Don Reid

I have the 8.3 version and I like it, I had tried out the 10.0, but it wasn't user friendly

Used daily for 2+ years
Reviewed 2017-08-08
Review Source: Capterra

it was easy to use, helped many times when we put in the wrong vehicle serial #, it would not accept it and we would have to go over our tracks and find Our mistake, especially with gov't inspections, saving us embarrassment with wrong vin #'s for vehicle insurances etc

Pros
the 8.3 is easy to use for people like myself who aren't computer savvy, It stays up to date with new vehicles,

Cons
it doesn't update part costs while in the process of an invoice , we have to go back into inventory to correct and update values each time (if you change the price on an invoice, and close the invoice it defaults to the original price, for the next job)

Response from ShopController


Don,
Thank you for taking the time to post a review on Shop Controller. We understand that you feel more comfortable with the previous version of our software. In the updated version, we have recently added integration with Worldpac Speed dial, Epicor, as well as Nexpart to assist in parts ordering. When you use the new software you will have the ability to have the parts imported from the parts catalogs right into the work orders. With the price matrix, increasing your margin has never been easier, as the markup is done automatically. We are glad to hear that our Carfax integration has assisted you in preventing data entry issues. We also agree that Carfax is a great way to save time in the data entry process when entering vehicle information. Finally, we value your business and look forward assisting you in the future.
Respectfully,
Shop Controller

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Brian Browning

We have mixed feelings with this software. You have to remember we are not computer technicians

Used daily for 2+ years
Reviewed 2017-08-23
Review Source: Capterra

It allows me to run my business

Pros
The program is fairly easy to learn and use for basic stuff. It is easy to create Work orders and build new customer files. The search program works really well when looking up old work orders. Shop Controller was very good to work with to customize our profile

Cons
There are several glitches that still plague us after several years. The constant Save and Close procedure is a pain and when you are busy and miss a step it creates a back log. Once you learn the work arounds it is OK. The reports that you can generate are basically useless for any thing that I want. We also seem to loose contact with the main servers on a regular basis. Means a reboot of your computer to get back on line. Maybe our internet server but it is a major issue when the customer is standing in front of you ready to pay his bill. The transfer of our data from the old Shop controller program we were using was not perfect. Meaning we have to keep the old program going in the back ground to look things up. This is less of an issue as time goes on and as we build a new data base.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Steven Yamasaki

Extremely satisfied customer since the start of our business in 2014

Used daily for 2+ years
Reviewed 2017-05-01
Review Source: Capterra

Pros
This software is very easy to use by most anyone. Customization is achievable for your specific needs and the support staff is responsive, and will go the extra mile to assist you when you have a problem.

Cons
I don't see a tutorial we can print so that we can utilize the program to the fullest. There are some modules that we could use to help us analyze our business, but we are not familiar with how to go about doing so.

Response from ShopController


Thank you for the kind review. We appreciate your patronage, and we are glad that you find ShopController easy to use and customizable to your needs.

We are currently adding our Tutorial and User Guide as a link within ShopController, so it is easier to find and more readily accessible.

We are also adding Feature pages to our website, and we will be sending updates to our clients describing available features as well.

All of us here at ShopController are excited to assist you with all of your Shop Management needs and will schedule any additional training required.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Jennifer King

Love the program.

Used daily for 2+ years
Reviewed 2017-08-18
Review Source: Capterra

Easy to use. Keeps vehicle history information, customer information

Pros
User friendly. Customer support representative has always been there for tech support wherever i have had any questions. I think we first started using the program when he first started in 2000, And went back to his program after a short lapse.

Cons
The newest program is wonderful, however we have stuck with the older version because it is more simplified version, not as many options we don't want or need.

Response from ShopController


Jennifer,
Thank you for the review and continued business. Please let us know if you would like a demo of the new features that were recently added to the software.
We look forward to many more years of assisting you with your software needs.
Respectfully,
ShopController

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ShopController pricing

Starting from
$99/month
Pricing options
Subscription
Free trial
View Pricing Plans

Contact ShopController directly for detailed pricing information.

ShopController features

Accounting Integration
Automatic Notifications
Customizable Reporting
Data Import/Export
Invoice Management
Real Time Data
Reporting & Statistics
Workflow Management

API (334 other apps)
Accounting Management (217 other apps)
Activity Dashboard (287 other apps)
Audit Trail (164 other apps)
Billing & Invoicing (217 other apps)
Compliance Management (231 other apps)
Electronic Payments (193 other apps)
Expense Tracking (175 other apps)
Financial Analysis (160 other apps)
Invoice Processing (175 other apps)
Multi-Currency (183 other apps)
Third Party Integration (260 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for ShopController

Key features of ShopController

  • Labor rates
  • Parts management
  • Parts pricing
  • Maintenance tracking
  • Vehicle information
  • Maintenance management
  • Tire management
  • Vehicle tracking
  • Service module
  • VIN decoder
  • Web conferencing integration
  • Web search integration
  • Email job status updates
  • Client interface
  • Time clock
  • Preventive maintenance
  • Technician management
  • Asset tracking
  • Service history tracking
  • CARFAX tools
  • Custom inventory reports
  • OpenEdge merchant card services
  • Franchise management
  • Fleet management
  • Fleet maintenance reports
  • Online ordering
  • Labor times
  • Mobility vehicle management
  • Automatic real-time backup
  • Automatic notifications
  • Planning calendar
  • Custom reports
  • Estimates
  • Daily incremental backups for 30 days
  • Custom invoices
  • Multi-location
  • Planning tools
  • QuickBooks integration
  • Real-time data
  • Mileage tracking
  • Workflow management
  • Appointment management
  • Automated scheduling
  • Data export
  • Pre-built standard reports
  • Remote access availability
  • Client management
View All Features

Benefits

Manage accounting activity with QuickBooks integration and send invoices, bills, and inventory data directly to any QuickBooks account.

ShopController’s CARFAX plate and VIN decoder allows users to check vehicle service histories.

With pre-built standard reports and custom reporting capabilities, ShopController enables users to gain actionable insight into business and fleet performance.

Inventory management functionality serves to automate processes by automatically updating inventory when parts are ordered or sold and notifying users when parts need to be reordered.

Scheduling tools allow users to manage appointments and multiple schedules for technicians, bays, and specialty equipment.