ShopController Pricing, Features, Reviews and Alternatives

No contract Great support Flexible - set it up to work your way Access it from anywhere

None that I can think of

Thank you Rodney, we enjoy having you as one of our most valued customers. .

the 8.3 is easy to use for people like myself who aren't computer savvy, It stays up to date with new vehicles,

it doesn't update part costs while in the process of an invoice , we have to go back into inventory to correct and update values each time (if you change the price on an invoice, and close the invoice it defaults to the original price, for the next job)

Don, Thank you for taking the time to post a review on Shop Controller. We understand that you feel more comfortable with the previous version of our software. In the updated version, we have recently added integration with Worldpac Speed dial, Epicor, as well as Nexpart to assist in parts ordering. When you use the new software you will have the ability to have the parts imported from the parts...

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The program is fairly easy to learn and use for basic stuff. It is easy to create Work orders and build new customer files. The search program works really well when looking up old work orders. Shop Controller was very good to work with to customize our profile

There are several glitches that still plague us after several years. The constant Save and Close procedure is a pain and when you are busy and miss a step it creates a back log. Once you learn the work arounds it is OK. The reports that you can generate are basically useless for any thing that I want. We also seem to loose contact with the main servers on a regular basis. Means a reboot of your computer to get back on line. Maybe our internet server but it is a major issue when the customer is standing in front of you ready to pay his bill. The transfer of our data from the old Shop controller program we were using was not perfect. Meaning we have to keep the old program going in the back ground to look things up. This is less of an issue as time goes on and as we build a new data base.

This software is very easy to use by most anyone. Customization is achievable for your specific needs and the support staff is responsive, and will go the extra mile to assist you when you have a problem.

I don't see a tutorial we can print so that we can utilize the program to the fullest. There are some modules that we could use to help us analyze our business, but we are not familiar with how to go about doing so.

Thank you for the kind review. We appreciate your patronage, and we are glad that you find ShopController easy to use and customizable to your needs. We are currently adding our Tutorial and User Guide as a link within ShopController, so it is easier to find and more readily accessible. We are also adding Feature pages to our website, and we will be sending updates to our clients describing available features as well. All of us here at ShopController are excited to assist you with all of your Shop Management needs and will schedule any additional training required.

User friendly. Customer support representative has always been there for tech support wherever i have had any questions. I think we first started using the program when he first started in 2000, And went back to his program after a short lapse.

The newest program is wonderful, however we have stuck with the older version because it is more simplified version, not as many options we don't want or need.

Jennifer, Thank you for the review and continued business. Please let us know if you would like a demo of the new features that were recently added to the software. We look forward to many more years of assisting you with your software needs. Respectfully, ShopController