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ShopController Pricing, Features, Reviews and Alternatives

ShopController product overview

Price starts from

99

Per month

Per Feature

What is ShopController?

ShopController is an automotive repair and fleet management software which provides auto-repair shops with online tools to manage all of their business processes. With scheduling, estimating and technician tracking tools, plus workflow, equipment and fleet management capabilities, ShopController aims to deliver a comprehensive auto-repair solution capable of supporting multi-location businesses and franchise operations.

Key benefits of using ShopController

  • Manage accounting activity with QuickBooks integration and send invoices, bills, and inventory data directly to any QuickBooks account.

  • ShopController’s CARFAX plate and VIN decoder allows users to check vehicle service histories.

  • With pre-built standard reports and custom reporting capabilities, ShopController enables users to gain actionable insight into business and fleet performance.

  • Inventory management functionality serves to automate processes by automatically updating inventory when parts are ordered or sold and notifying users when parts need to be reordered.

  • Scheduling tools allow users to manage appointments and multiple schedules for technicians, bays, and specialty equipment.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Phone Support
    Email/Help Desk

    Training options

    Live Online
    Documentation

    ShopController pricing information

    Value for money

    4.5

    /5

    18

    Starting from

    99

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    ShopController features

    Functionality

    4.6

    /5

    18

    Total features

    26

    1 categories

    Most valued features by users

    Reporting & Statistics
    Data Import/Export
    Alerts/Notifications
    Billing & Invoicing
    Customizable Reports
    Workflow Management
    Invoice Management
    Accounting Integration

    ShopController users reviews

    Overall Rating

    4.7

    /5

    18

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.79/10
    Rating distribution

    5

    4

    3

    2

    1

    14

    2

    2

    0

    0

    Pros
    Their support is fast and they are always eager to help you. I would recommend Shop Controller to anyone who appreciates good customer service and need a solution that truly fits their business.
    We would recommend this professional management system to any professional repair shop looking for a great and affordable shop management system with reliable tech support.
    I love the ability to easily schedule all of our work in one place. Also, the ability to track my Technicians hours and productivity was a game changer and assured that their work was getting done.
    Cons
    My biggest issue has been training my people that have weak computer skills on how to use this system. It has so many options that it frustrates the 1,2,3 people.
    The reports that you can generate are basically useless for any thing that I want. We also seem to loose contact with the main servers on a regular basis.
    Not user friendly, very slow system and horrible customer service.
    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    A Really Good Program - Everything Flows!

    Reviewed 5 years ago

    I'm glad I went with ShopController. It gives me everything I need to manage my busy shop. It works nicely with Worldpac and my other vendors, so putting together estimates is easy. Moving a work order along through the stages from appointment to invoice is a simple process, and it's easy to tell what's going on in the shop at any time. I was nervous about switching from my old, really basic program,...

    Pros

    No contract Great support Flexible - set it up to work your way Access it from anywhere

    Cons

    None that I can think of

    Vendor response

    Thank you Rodney, we enjoy having you as one of our most valued customers. .

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    I have the 8.3 version and I like it, I had tried out the 10.0, but it wasn't user friendly

    Reviewed 5 years ago

    it was easy to use, helped many times when we put in the wrong vehicle serial #, it would not accept it and we would have to go over our tracks and find Our mistake, especially with gov't inspections, saving us embarrassment with wrong vin #'s for vehicle insurances etc

    Pros

    the 8.3 is easy to use for people like myself who aren't computer savvy, It stays up to date with new vehicles,

    Cons

    it doesn't update part costs while in the process of an invoice , we have to go back into inventory to correct and update values each time (if you change the price on an invoice, and close the invoice it defaults to the original price, for the next job)

    Vendor response

    Don, Thank you for taking the time to post a review on Shop Controller. We understand that you feel more comfortable with the previous version of our software. In the updated version, we have recently added integration with Worldpac Speed dial, Epicor, as well as Nexpart to assist in parts ordering. When you use the new software you will have the ability to have the parts imported from the parts...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    We have mixed feelings with this software. You have to remember we are not computer technicians

    Reviewed 5 years ago

    It allows me to run my business

    Pros

    The program is fairly easy to learn and use for basic stuff. It is easy to create Work orders and build new customer files. The search program works really well when looking up old work orders. Shop Controller was very good to work with to customize our profile

    Cons

    There are several glitches that still plague us after several years. The constant Save and Close procedure is a pain and when you are busy and miss a step it creates a back log. Once you learn the work arounds it is OK. The reports that you can generate are basically useless for any thing that I want. We also seem to loose contact with the main servers on a regular basis. Means a reboot of your computer to get back on line. Maybe our internet server but it is a major issue when the customer is standing in front of you ready to pay his bill. The transfer of our data from the old Shop controller program we were using was not perfect. Meaning we have to keep the old program going in the back ground to look things up. This is less of an issue as time goes on and as we build a new data base.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Extremely satisfied customer since the start of our business in 2014

    Reviewed 5 years ago
    Pros

    This software is very easy to use by most anyone. Customization is achievable for your specific needs and the support staff is responsive, and will go the extra mile to assist you when you have a problem.

    Cons

    I don't see a tutorial we can print so that we can utilize the program to the fullest. There are some modules that we could use to help us analyze our business, but we are not familiar with how to go about doing so.

    Vendor response

    Thank you for the kind review. We appreciate your patronage, and we are glad that you find ShopController easy to use and customizable to your needs. We are currently adding our Tutorial and User Guide as a link within ShopController, so it is easier to find and more readily accessible. We are also adding Feature pages to our website, and we will be sending updates to our clients describing available features as well. All of us here at ShopController are excited to assist you with all of your Shop Management needs and will schedule any additional training required.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Love the program.

    Reviewed 5 years ago

    Easy to use. Keeps vehicle history information, customer information

    Pros

    User friendly. Customer support representative has always been there for tech support wherever i have had any questions. I think we first started using the program when he first started in 2000, And went back to his program after a short lapse.

    Cons

    The newest program is wonderful, however we have stuck with the older version because it is more simplified version, not as many options we don't want or need.

    Vendor response

    Jennifer, Thank you for the review and continued business. Please let us know if you would like a demo of the new features that were recently added to the software. We look forward to many more years of assisting you with your software needs. Respectfully, ShopController

    ShopController FAQs and common questions

    Q. What type of pricing plans does ShopController offer?

    ShopController has the following pricing plans:
    Starting from: $99.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of ShopController?

    ShopController has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does ShopController support?

    ShopController supports the following languages:
    English


    Q. Does ShopController offer an API?

    No, ShopController does not have an API available.


    Q. What other apps does ShopController integrate with?

    ShopController integrates with the following applications:
    QuickBooks Online Advanced, Flow


    Q. What level of support does ShopController offer?

    ShopController offers the following support options:
    Chat, Phone Support, Email/Help Desk

    Common ShopController comparisons

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    Shop-Ware logo
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