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Userlytics
5
38
4
17
3
0
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1
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based usability testing platform for digital assets
Table of Contents
Userlytics - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Userlytics overview
What is Userlytics?
Userlytics is a cloud-based usability testing platform which helps small to large businesses test various digital assets such as websites, applications, prototypes, competitors, and more. The solution enables users to optimize the entire customer journey by defining the target audience based on country, gender, age, education, employment, and income.
Userlytics’ skipping logic module allows administrators to define sequences of questions based on answers provided by testers. Features include annotations, privacy protection, customizable invitation widgets, UX test preview, video transcriptions, and more. The platform comes with screener functionality, which enables teams to ask a series of questions to qualify or disqualify participants. Userlytics lets enterprises generate different types of tests, including verbal tasks, single/multiple choice, ratings-based and open-ended.
Userlytics offers insight into assessment results based on several usability metrics such as time on task, System Usability Scale (SUS), success/failure ratios, Net Promoter Score (NPS), and more. Userlytics allows businesses to hire testers by creating and sharing recruitment links with potential participants. The platform integrates with various third-party applications including Adobe XD, TestFlight and Google Play Console.
Userlytics’s user interface
Userlytics pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.5
Ease of use
4.6
Customer support
4.9
Reviews sentiment
What do users say about Userlytics?
We switched to Userlytics a couple of years ago for our primary testing platform and I'm glad we did.
Select to learn more
Who uses Userlytics?
Based on 55 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Userlytics's key features
Most critical features, based on insights from Userlytics users:
All Userlytics features
Features rating:
Userlytics alternatives
Userlytics
Starting from
69
/user
Per year
Adobe XD
Starting from
9.99
Per month
Lyssna
Starting from
199
Per month
Dovetail
Starting from
29
/user
Per month
Userlytics pricing
Pricing plans
Pricing details:
Custom (Pay-as-you-go)
No pricing info
Features included:
- QA Review of Panel Results
- Picture-in-Picture Recording
- Moderated Testing
- Tree Testing
- Advanced Demographics
- Advanced Metrics
- Sentiment Analysis
- Quantitative Testing
- AI UX Analysis
- Website, App, & Prototype Testing
- Surveys
- Screener Questions
- Card Sorting
- AI Transcriptions
- Highlight Reels
- Privacy Protection
- Unmoderated Testing
- BioSensor Tracking
- Free BYOU Credits
User opinions about Userlytics price and value
Value for money rating:
To see what individual users think of Userlytics's price and value, check out the review snippets below.
Katherine M.
User Experience Writer and Researcher
Michelle K.
Sr, UX Designer
Userlytics customer support
What do users say about Userlytics customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Userlytics customer support.
Widely noted by reviewers, Userlytics customer support is highly responsive, often replying within minutes and resolving issues quickly.
A significant portion of users praise the support team's professionalism, helpfulness, and willingness to assist with onboarding and troubleshooting.
Support options
Training options
To see what individual users say about Userlytics's customer support, check out the review snippets below.
“They providing outstanding customer support, their team is always ready to assist with a level of professionalism and efficiency that is second to none.”
Maksym B.
CEO
“Our customer service contacts are always quick to respond if we run into any issues or have any questions.”
Meg B.
Research Lead
“There was nothing about their software of customer service we didn't like.”
Adam D.
Partner/General Manager
Userlytics FAQs
Q. Does Userlytics support mobile devices?
Userlytics supports the following devices:
iPad, Android, iPhone
Q. What level of support does Userlytics offer?
Userlytics offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat