ClientTrax Pricing, Features, Reviews & Comparison of Alternatives


Human services management system

4.68/5 (25 reviews)

ClientTrax overview

ClientTrax is a service management system that monitors, manages and reports vital information for human service and justice programs for both private and public agencies. A variety of organizations that provide services to children, adults and families can benefit from using ClientTrax including child welfare agencies, behavioral health centers, in-home services, and justice programs.

ClientTrax simplifies the process of managing data and reporting critical information for organizations, allowing for a more effective workflow. ASIware developers can have ClientTrax’s platform personalized for each unique organization so it can perform and report on the metrics that are most important to each unique organization.

ClientTrax can help to effectively reduce duplicate data entries and facilitate the process of managing sales and losses, making case and progress notes, reporting incidents, and creating treatment and service plans. Caseworkers can get insight into the organization’s future clients as well as stay on top of current customer relationships.


Starting from
Pricing options
Value for money
View Pricing Plans


Business size



United States

Supported languages

ClientTrax screenshot: In the ClientTrax homescreen users have access to the side menu where they can view quick links, cases, people, organizations, and moreClientTrax screenshot: The case details section in ClientTrax displays general information about cases and people ClientTrax screenshot: Users can access individual profiles to edit their information and upload a photo ClientTrax screenshot: Users using ClientTrax can view a case breakdown summary and case totalsClientTrax screenshot: ClientTrax creates detailed service productivity reports for total billings, cases, time etc.

ClientTrax reviews


Very good

Value for money
Ease of use
Customer support
Elaine Ross

ChildTrax Is An Easy Leap from a Paper-Based System to an EHR

Used daily for 2+ years
Reviewed 2017-02-21
Review Source: Capterra

For our Residential Services program for children and adolescents, ChildTrax has provided an easy transition from a largely paper-based record and communication system to a secure, web-based client-centric portal. ASI-ware was able to incorporate most of our existing forms and processes into ChildTrax, as opposed to Morningstar having to adopt our processes to new software. This helped tremendously with efficiency, adoption by staff and greatly shortened the time from implementation to getting good, actionable information back out of ChildTrax . We have also been able to implement various features in ChildTrax gradually as our staff's comfort level, our technical infrastructure and our needs have grown. ASI-ware, the "ChildTrax people," are one of the most responsive groups I've worked with regarding ongoing product support. Whether it's just a "hey, how do we find xyz?" or a more complex "we have a new need, how can we accomplish it within ChildTrax?" they're quick, they're very familiar with our business, and we feel a true partnership with them in both improving our organization's efficiency and, most importantly, helping enhance our client care in both the short and long term.Flexibility to incorporate a customer's existing forms and processes into the ChildTrax software structure. Ability to add fields etc. fairly easily as needs change or expand. Ease of downloading almost all "canned" reports to Word or Excel files for further analysis. Frequent upgrades to user functionality.

Read the full review

Nana Olson

Technology Challenged Person Loves Child Trax!

Used daily for 1-2 years
Reviewed 2017-02-15
Review Source: Capterra

When I was assigned the task of being the point person for getting the Child Trax system implemented for our agency, terror set in. My computer skills consist of email and internet shopping! But Paul and Brad held my virtual hand through the entire process and we now have an excellent system in place! There is a short learning curve, but once the staff got the hang of it, they LOVE it! One of the social workers told me "its like having my own personal assistant"! Since the implementation, our audit results have improved in all of our 5 offices. I'm not sure how we did this job before Child Trax! What is even more impressive than the actual system is the customer service. Any questions or issues are answered immediately. Most helpful staff EVER! Brad & Zephrey are the BEST!!!! I love Child Trax!Customization of the system & customer service.

Read the full review

Clayton Hull

Keeping us on Track

Used daily for 2+ years
Reviewed 2017-02-21
Review Source: Capterra

We have used ChildTrax for the past four years. It greatly enhances our ability to keep our records up to date and current. Prior to using ChildTrax, it was a nightmare to keep up with the schedule of plans of services, doctors visits, and other date sensitive documents to remain compliant with the state. Customer service is always ready and helpful when we need assistance.The ability to keep track of time sensitive requirements.

Read the full review

Amy Phillips


Used daily for 2+ years
Reviewed 2017-02-08
Review Source: Capterra

We have been completely satisfied with our experience with Childtrax. Customer Support always respond in a timely manner and never get frustrated with my questions or changes needed. They spent many hours to tailor the program to meet our needs. Licensing is able to log on and see what they need, which has cut down on paperwork when they do their yearly audit. They have commented on how easy it is to use the system. Reports take minimal time. I remember the frustration before childtrax. Paperwork is the least favorite part of my job--but it is no longer frustrating and time consuming. Ease of use; the support

Read the full review

matthew patton

Making our Jobs Much Easier

Used daily for 2+ years
Reviewed 2018-11-19
Review Source: Capterra

It has been a great experience working with ASIware. They are always available and are very open to suggestions. The software helps our agency stay on top of our documentation and ensures that we have the tools we need to provide quality services to our families. As a manager it provides me with much needed reports to ensure our office is running efficiently.

Read the full review

ClientTrax pricing

Starting from
Pricing options
View Pricing Plans

Starting price for less than 25 clients per month.
Contact ASIware for futher pricing details.

ClientTrax features

Activity Dashboard
Case Management
Customizable Reporting

API (7 other apps)
Activity Tracking (6 other apps)
Alerts / Escalation (6 other apps)
Automatic Notifications (6 other apps)
Contact Database (5 other apps)
Custom Forms (7 other apps)
Data Import/Export (6 other apps)
Document Storage (5 other apps)
Geographic Maps (10 other apps)
Incident Management (5 other apps)
Permission Management (5 other apps)
Records Management (6 other apps)
Reporting & Statistics (5 other apps)
Search Functionality (5 other apps)
Third Party Integration (7 other apps)
Workflow Management (6 other apps)

Additional information for ClientTrax

Key features of ClientTrax

  • Billing and invoicing
  • Case management
  • Document management
  • Scheduling
  • Task management
  • Electronic signature
  • Reporting and statistics
  • Reports
  • Client database
  • Configurable
  • Track performance
  • Monitor metrics
  • Sales revenue and net profits
  • Customer retention
  • Profits and losses
  • Multiple user accounts
  • Sales revenue
  • Progress notes
  • Track case notes
  • Overhead costs
  • Operating productivity
  • Treatment / service plans
  • Accounts
  • Invoicing
  • Custom data models
  • Security and encryption
  • Communication
  • Dashboard
  • Graphical data view
View All Features


ClientTrax maintains the security of its users' data with secure and encrypted military grade servers.

Organizations can stay up-to-date on their operational productivity with ClientTrax's features for managing inventory, overhead costs, and more.

Caseworkers can view simple graphical data in various formats and check in on sales, profits and losses.

The solution's performance metrics help organizations with repetitive tasks such as invoicing and billable hours.

ClientTrax's dashboard is user-friendly so caseworkers with or without IT experience can focus on serving clients and customers without the hassle of intense software training requirements.