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Collaborate Logo

Case management software for social service organizations

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Table of Contents

Collaborate - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: December 2025

Collaborate overview

What is Collaborate?

Collaborate is a case management software designed to help social service organizations like victim services, youth programs, family centers, and more manage data collection, case tracking, goal setting, and other operations. The platform automatically captures and stores client information like gender identity, ethnicity, and contact details in a centralized repository.

Collaborate allows non-profit organizations to organize documents and capture electronic signatures from service providers and clients on telehealth and other forms using mobile devices. Supervisors can create and assign tasks to members on a calendar and receive email or SMS alerts for due dates, upcoming services, and pending tasks. Users can also schedule educational sessions and group therapies, record attendance, and monitor outcomes.

Collaborate allows case managers to add notes to cases, avoid duplicate entries via conflict checking functionality, view historical data, and create custom forms to gather data from clients and associated persons. Other features include role-based permissions, case profiles, multi-factor authentication, automated backups, and more.

Starting price

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Alternatives

Collaborate’s user interface

Ease of use rating:

Collaborate reviews

Overall rating

4.7

/5

38

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.34/10
Rating distribution

5

4

3

2

1

25

13

0

0

0

Pros
“This is the best program for our CAC. We love how easy it is to use and track our numbers.”
KS

Kylen S.

Advocate Forensic Interviewer

“The staff are super responsive and always ready to assist with any questions or issues. Thanks to their support, my team can now stay on task more effectively and meet our deadlines consistently.”
SS

Shanequa S.

VP, Federal Services

“I love that Collaborate is always coming out with new updates that all users can enjoy. Collaborate staff are also amazing to work with.”
KM

Kelli M.

Intervention & Clinical Services Manager

Cons
“I dislike siloed the product is in our state. This is more of a network challenge.”
NM

Naeshia M.

Director

“Feature Overload: There could be too many features, making it overwhelming for users who only need basic functionalities.”
SS

Shanequa S.

VP, Federal Services

“The layout of the case notes can make it difficult to search and/or review a case for specific information.”
DH

Danielle H.

Business Analyst

Who uses Collaborate?

Based on 38 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Nonprofit Organization Management
Individual & Family Services
Civic & Social Organization
Mental Health Care
Others

Use cases

Social Work Case Management
Human Services

Collaborate's key features

Most critical features, based on insights from Collaborate users:

Client management
Reporting/Analytics
Scheduling
Document management
Case notes
Goal setting/tracking

All Collaborate features

Features rating:

HIPAA compliant
Intake management
Data import/export
Customizable reports
Reporting & statistics
Case management
Program management
Assessment management
Customizable forms
Real-Time reporting
Self service portal
Referral management
Forms management
Progress tracking
Progress reports
Multi-Location
Mobile access
Medical history records
For nonprofits
Access controls/permissions
Project time tracking
Records management
Referral tracking
Reminders
Role-Based permissions
Survey/Poll management
Task management
Task scheduling
Third-Party integrations
Time tracking
Training management
Volunteer management
Workflow management
Activity dashboard
Activity tracking
Ad hoc reporting
Administrative Reporting
Alerts/Escalation
API
Appointment management
Attendance management
Billing & invoicing
Calendar management
Care plan management
Certification & licensing
Child Welfare Management
Client portal
Collaboration tools
Communication management
Compliance management
Contact database
Contact management
Customizable fields
Dashboard creation
Data collection
Document storage
Document templates
Electronic signature
Email alerts
Employee management

Collaborate alternatives

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Collaborate pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Collaborate price and value

Value for money rating:

To see what individual users think of Collaborate's price and value, check out the review snippets below.

“This is the best program for our CAC. We love how easy it is to use and track our numbers.”
KS

Kylen S.

Advocate Forensic Interviewer

“The staff are super responsive and always ready to assist with any questions or issues. Thanks to their support, my team can now stay on task more effectively and meet our deadlines consistently.”
SS

Shanequa S.

VP, Federal Services

Collaborate support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
Chat

Training options

Live Online
Documentation
Webinars
Videos
In Person

Collaborate FAQs

Q. What type of pricing plans does Collaborate offer?

Collaborate has the following pricing plans:
Pricing model: One Time License


Q. Who are the typical users of Collaborate?

Collaborate has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Collaborate support?

Collaborate supports the following languages:
English


Q. Does Collaborate offer an API?

No, Collaborate does not have an API available.


Q. What level of support does Collaborate offer?

Collaborate offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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