Collaborate Reviews

Collaborate captures a lot of useful data.

Having to run multiple reports to get data. I’d like to be able to pull 1 report by staff member (or multiple staff members) that tells us the number of clients and services in an identified period. The Collaborate calendar doesn’t integrate with Google.

It is easy to navigate, and user friendly.

There wasn't anything specific that I liked least about it.

Thanks for the review, Nami! We're happy to hear you find Collaborate to be user friendly, and that the recent updates are serving your team well. We look forward to continuing to refine your application as requirements change.

Highly Responsive Staff: The support team is quick to respond to queries and issues. Streamlined Workflow: The service helps in organizing tasks efficiently, improving overall productivity. Deadline Management: It assists in keeping the team on track and meeting deadlines consistently.

Feature Overload: There could be too many features, making it overwhelming for users who only need basic functionalities.

Shanequa, it's been a pleasure working with you and your team. Our goal is to make social services workers' lives easier, so we're happy to know you've seen big productivity and efficiency gains.

Collaborate has the capability to connect all CAC's in the state for child abuse cases.

Collaborate was overwhelming with all the functionality but the onboarding training was instrumental in helping navigate throughout the system.

Thank you for the review, Julie! We're honored to support your statewide efforts in combating child abuse.

As a state agency, we must provide the most accurate trends to our CAC members, community partners, and national organizations. Through Collaborate we can cross-check services and anticipated usage quickly. Collaborate has been a game changer and the customer service has been great.

It took time for us to process the most important data and consolidate the system.

Liz, Thanks for the review! Happy to hear that Collaborate's data capabilities and customer service have been helpful for the network. It's been a pleasure working with your team over the years, and we look forward to many more.

I have enjoyed working with the team in developing reports and making sure the product works for us.

Sometimes what we need is still in development.

Bethany, Thank you for the review! We've really enjoyed working with you and your team as well, and we look forward to continuing to tailor Collaborate to meet your needs. -The Collaborate Team

Collaborate is easy to learn and navigate.

The medical tab could use some improvements

Leonor, Thanks for the review! We're happy to know you're receiving 5-star customer support. Our team will circle back with you regarding improving the medical tab.

Love the customer support, it’s like we are a team.

It’s definitely an investment so it is not a decision to make lightly.

Noemi, Thanks so much for the review! We're so fortunate to work with you and your team, and support the positive impact you make on children and families. -Tom

All the client information is stored together making it easy to find.

We serve families and not just individuals and it isn't as easy managing the billing aspects of things since it has to be set up as multiple accounts.

Pam, Thanks for the review! We're happy to provide the support you need to get the most out of your Collaborate application. We'll be sure to follow up regarding making the billing module a bit more streamlined for your use case.

Love how user friendly it is - very intuitive and customizable.

Reports takes a bit of time to get trained and fully understand but once you get it it's very user friendly.

Rachael, Thanks for posting a review of Collaborate! We appreciate your feedback, and are happy to hear the software is working well for you. If you do need some extra help with Reports, we suggest checking out the on-demand training videos, live webinars, and booking a 1-on-1 reports consultation with one of our experts (just submit a support request and we'll set up the meeting). Thanks again!

I most like and appreciate the ease of use. Collaborate is an easy system to learn and navigate in.

My job entails a lot of reporting. I least like when reports have unnamed boxes. I have learned this is because the data was not input, but it would be helpful if these boxes were marked with something which would indicate that data was not input or missing.

Thanks for the review, Veronica! We're happy to hear you're finding Collaborate easy to use. We'll follow up regarding the "unnamed boxes" in your reports.

Ease of use, reporting and technical support

The layout of the case notes can make it difficult to search and/or review a case for specific information

Thanks for reviewing Collaborate, Danielle! We focus heavily on providing exceptional support and service, so we're happy to know you've found our technical support to be a strong point of your experience.

I appreciate the ease of use and the adaptability of the product. You can make it suite your needs even as those needs change.

I dislike siloed the product is in our state. This is more of a network challenge.

Thank you, Naeshia! We've enjoyed working with your team over the years to configure Collaborate to meet your programs' needs. The new Referral Module could be a solution to help break down the silos between sites in your network - we'll be sure to follow up with more info on that.

Designed specifically for Children's Advocacy Centers. Can evolve and develop and progress with us. We appreciate the collaboration to do those.

Only challenges were about the availability of functions and the cost of the functions. Transparency is really important.

Thanks for the kind words, Melanie - working with folks like you helps us continually hone Collaborate to meet the unique needs of the Victim Services community. Your feedback and collaboration over the years is much appreciated!

Collaborate has allowed us to become a paperless office! With customized forms, each discipline is able to document their work easily and accurately and sharing and track information is super easy! I love that Collaborate is always coming out with new updates that all users can enjoy. Collaborate staff are also amazing to work with!!

Collaborate reports have great accuracy, however they require Collaborate staff to create reports, since it is not user friendly to create or update reports. It is sometimes difficult to view or read through a client's entire history in the system due to documents being under different case numbers and not having a way to show the client's entire history on one screen.

Thanks for reviewing Collaborate, Kelli! Going paperless is a huge benefit of using Collaborate, as you mentioned. Be sure to take advantage of our complimentary 1-on-1 monthly Reports Consultations with our experts to learn more about creating your own Reports, and to keep them updated as funder requirements change.

Collaborate is highly customizable and is designed from a reporting perspective, meaning the system is built to deliver on reporting requirements from grants and funding sources, as well as to provide meaningful insight. The pre-built reports for VOCA were a key selling point for us, even though VOCA funding is only a portion of our overall program funding mix.

Collaborate is highly customizable, so if you are clear about what you want/need in a system, then designing is a real struggle. The philosophical approach to "case" instead of "client" continues to be challenging for us in training new users who have experience with other systems. The user interface isn't great compared to other turnkey programs (Therapy Notes, for example), but the tradeoff is much more sophisticated design potential.

Thanks so much for the review, Jennifer! We're happy to hear you're getting the software and support you need to help quantify your important work, and we enjoy working with you as the system continues to evolve. We'll follow up with you regarding cases vs. clients to see how we can make that clearer for your users.

Collaborate is a quality product. Network Ninja has been responsive to the needs of our network and helped create a state-wide cohesive data set.

I would like to have more open fields to track variable information.

Thanks so much for the review, Dawn! We're proud to support your statewide efforts serving children and families. We'll follow up with you re: open fields to track variable info, along with trainings to perhaps increase ease of use (and get the most out of Collaborate's existing functionality) at no additional cost.

This software is a powerful tool through which to manage and track cases and related documents. It captures a vast amount of information, and issues reports on any type of measurements. Most importantly, its customer service and support are top-notch and the best I have experienced in any industry. They are friendly, responsive, and extremely quick to answer any question or resolve any issue.

There is a bit of a learning curve in terms of understanding how to enter cases and run reports. However, Collaborate provides plenty of training and support to assist with this.

Thanks for the review, Erin! We're happy to know you're finding value in the software and support provided. It's our goal to continue to empower you and your centers to make a big impact across the state.

After learning how to complete the reports that we needed, our organization has been able to create reports to identify the human errors in data entry.

I do not really have one. Seriously I have never asked for something I was not helped with.

Thank you for reviewing Collaborate, Brent! Your team is doing great work serving children and families, and we look forward to supporting your mission for years to come.

Customer support is excellent. Reporting is easy and straight forward.

It's only been about two year. None so far.

Thank you for the review, Tebo! We're proud to help support your great work in the community.

It is easy to use since it is web based and can be used at any location. It is easy to extract service and client data for our various needs. We can customize user access by role.

We wish we would could use it to house a schedule of appts and then push out client reminders.

Thanks for the review, Kelly! We're excited to know that you've found Collaborate easy to use, customize, and report your impact. We'll follow up to explore a customization to handle your precise scheduling needs, and integrate it with Collaborate's built-in SMS/Email Reminders.

We like how we have been able to work with NNJ to collaborate, update, and conform to our state's needs. We have the concierge service which is very helpful and allows us to meet the needs and requests of our users in a timely fashion. The software is user-friendly and once are users start to use it on a regular basis pick it up rather quickly.

It took a while to work out some of the kinks that were caused by migtrating data over to the system. Took a whille to get the VOCA and State Reports to working well for us. The Case Review aspect of the program may need to be worked on to make it better for us.

Thank you for reviewing Collaborate, Charles! It's great to hear that your users across the state find the system easy to use, aided by the customizations and updates we've worked on together. With your reporting needs squared away, we'll follow up to discuss tailoring the Case Review module.

The system auto-populates, It is customizable to fit each programs needs, it is a cloud based system and it has created a higher accuracy rate in our statewide statistical reporting.

It is very case-sensitive, so it is important that users keep a functional password protected login/password manager.

Thanks so much for reviewing Collaborate! It's been a pleasure to work with your state leadership team over the last several years, along with the many centers in your network. Your statewide application laid the foundation for many other states to provide their own standardized systems to manage cases and ensure accurate reporting. Your impact extends across the nation. We're also happy to hear that our training and support teams are helping your users get the most out of Collaborate. We look forward to working with you for many years to come.

I like the ease of the intakes. Once a report is made, it works well.

Pricing for individualized reports being corrected, time to get them up and running. Any specialized work is very expensive and takes a while to receive the results.

Thanks for the review, Tarah! We strive to provide great customer service and empower non-profits to report their impact. We're happy to hear you're seeing value in both of those areas.