ServiceCore Pricing, Features, Reviews and Alternatives

Any business in which inventory is rented out NEEDS this software. It is user-friendly, keeps not only my employees but me on track, and just makes everything SO simple. Scheduling, accounting, inventory, and customer history are all available quickly and efficiently. Pricing is GREAT, service is GREAT, and I will definitely be a long-time customer.

Integration is easy, however I was not the biggest fan of the payment system. This will not be a con to most users. One system to take payments, send invoices and let customers make their own payments is phenomenal. I personally preferred the system I have been using for years, *even though* it is LESS efficient that what ServiceCore offers.

Hey Sarah, This review made our day! Thanks so much for taking the time to leave a review, give such valuable insights into how we can help, and being so quotable. We think you really encapsulated a lot of what we're most proud of at this company and are extremely grateful for that. We greatly look forward to our continued partnership! Thanks, ServiceCore

Cloud-based, good mobile app for drivers, easy routing, allows online Click to pay.

You can't see the emails that you send... You cannot convert an estimate into an order... You cannot tell if an email goes through or not...

I love how easy and user friendly it is to use. You can literally dive in without any instruction. I also love the emailing of appointments, invoices, work completion, etc. Very nice feature for our customers to use. The look of the program from the office view and ipad view is really simple, neat, and easy to process quickly. I also love the sliding job around on the calendar feature. Makes rescheduling a breeze! Renal side Pros -Great inventory management -Great turn to turn directions -Love the iPad features for drivers

-Missing many accounting features that one needs to run with full functionality -Invoice does not open in the amount of a refund -Receipts do not show correct info: ~If a credit was applied ~If there was an overpayment -Statements do not show current overpayment or credit amounts -There is no AR Activity report to send to a customer to show all payment and invoices and where they were applied to -There is nothing I can send to the customer to show an overpayment balance on account We haven't switched our portables into SC for following reasons -Accounting is extremely lacking and basic reports aren't available -No rental minimums available -Proration not clear and concise (on our end and for invoicing purposes) -Dispatch not up to par yet

Hi Gabrielle, Thanks for leaving us such a useful review! We're happy to see that the program is easy to use and the team is seeing value in a variety of our features. Switching from TAC absolutely presents challenges. TAC (while dated, like you mentioned) does have a massive feature suite, particularly when it comes to reporting. We truly appreciate your patience and feedback as we work every day to make ServiceCore the best product on the market. Best, ServiceCore

I like to be able to see the schedule on real time, and manage it, drag and drop customers from one driver to another. I really like to be able to track services performed in the past and provide information to customers. We're uploading pictures every time services are performed, so having those pictures in the system is very useful.

I keep getting some errors when synchronizing with Quickbooks, such as duplicated invoices, and that is a great concern. Sometimes the location (pin) of the units move and we need to relocate it, which creates additional work. Also, we would like to be able to have the customers' complete information and as of today we're not able to add phone numbers, so our drivers have to go to Drivers Notes to see the phone numbers.

Service Core is actually a great tool. We actually went from a paper system to service core. So leaving real time notes or information for the office is great along with photographic evidence for the office when a customer calls with an issue its great for the technician. Customers do call with complaints and issues, Along with warning notes for the next person..

When you are in a area with no service you are unable to access information or notes left by the router, and it also glitches out at times as well when service is unavailable.

Hi Brian, Thanks for dropping us a review! It's always great to hear from customers that switch from pen and paper - that increased communication between driver and office can be a real game changer. We'll take a look at the offline functionality, that's something we want operating as smoothly as possible for drivers. If you have any additional thoughts or feedback on that we'd love to hear from you in our support channels. ServiceCore