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Watchtower Pricing, Features, Reviews and Alternatives
Watchtower product overview
What is Watchtower?
Watchtower is modernizing first responder workflows. The incident reporting, computer-aided dispatch, and operational forms get rid of pen and paper data capture providing first responders more time for action and greater insights into agency performance.
Key benefits of using Watchtower
Typical customers
Platforms supported
Support options
Training options
Watchtower pricing information
Value for money
4.9
/5
10
Starting from
1500
Per year
Per Feature
Pricing options
Value for money contenders
Watchtower features
Functionality
4.7
/5
10
Total features
32
2 categories
Most valued features by users
Functionality contenders
Watchtower users reviews
Overall Rating
4.8
/5
10
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.8/10
8
2
0
0
0
LS
Leslie S.
LS
Leslie S.
CM
Connor M.
WH
William H.
JV
Jay V.
CC
Chris C.
Overall rating contenders
Leslie S.
Public Safety, 51-200 employees
Used daily for 1-2 years
Review source
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Watchtower is easy to use, the team is great to work with, and it is really helping us to gather good data that can be used for a variety of ways.
Watchtower is an easy program to use and can be used on a variety of mediums, tablet, computer and phone. The functionality is good throughout. I love how customizable it is. When my department has new needs, we are able to update it ourselves or work with the Watchtower. Any time any issues arise, the team at Watchtower is responsive and able to assist. As someone who likes To do research and use data, I really like the ease of gathering that data and pulling out what I need. I find it very easy to use and it is easy to teach for people who are newer to the product I think it’s easy to learn
Overall I really like the Watchtower program and find it is easy to use and whenever issues have arisen the team is very responsive to help solve the issues. In addition we went from using paper data collection to this program so in some senses it was challenging for some people to use however I think overall everyone sees the value in gathering stats using the Watchtower program.
Sarah B.
Public Safety, 51-200 employees
Used daily for 1-2 years
Review source
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Overall a great software that allows data to be collected in one place and analyzed throughout, and the end of the year. This allows us to learn from the season and see what could be changed and improved.
I like being able to record workouts, locations of where I sit, as well as everything that occurs during the day. Being able to record all of this information allows us to stay organized and use this in the future.
There needs to be an app aspect to the software that is compatible with the phone. I believe that it doesn’t transfer to the phone well and many will skip out on it. Fill out options should be open ended instead of scrolling or picking a prefilled option that does not always fit.
William H.
Public Safety, 51-200 employees
Used daily for 1-2 years
Review source
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Overall, my experience with Watchtower has been positive. It has been a seamless transition from paper incident reporting to online because of Watchtower.
I really enjoy how to software breaks down different incident reporting easily with many different specific options. The ability to complete off of a mobile device is also a great asset as it allows for users to report an event directly after it happens while all the details are still fresh in mind.
One con with the software is it is sometimes difficult to go back to a previous section. I often have to close the app and restart it completely if I forgot something/or clicked the wrong bottom.
Hi Will, thanks for the review! One solution to your problem about going back to previous sections is to hit the red "Reset Form" on the submit incidents tab.
Patrick H.
Recreational Facilities and Services, 51-200 employees
Used daily for 2+ years
Review source
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The Watchtower team was extremely responsive to our desired changes. They made it really easy to implement.
The platform is really intuitive. We can run reports with any specific data point we want. That was impossible with pen and paper
The fact that its not native on iOS or Andriod.
William S.
Maritime, 51-200 employees
Used daily for 2+ years
Review source
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I have had an exaptational experience with this software.
It is very easy to use, and incredibly useful.
I have no issues at all with this platform.
Watchtower FAQs and common questions
Q. What type of pricing plans does Watchtower offer?
Watchtower has the following pricing plans:
Starting from: $1500.00/year
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Watchtower?
Watchtower has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Watchtower support?
Watchtower supports the following languages:
English
Q. Does Watchtower support mobile devices?
Watchtower supports the following devices:
Android, iPad, iPhone
Q. Does Watchtower offer an API?
Yes, Watchtower has an API available for use.
Q. What level of support does Watchtower offer?
Watchtower offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum
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