Axxess Home Health vs AxisCare

InMyTeam

AlayaCare

Alora Home Health

A Home Health Care Solution for All Sized Agencies Simple to use and ready for enterprises in the modern world. Scheduling, payroll, billing, EVV, HR, patient records, and many other capabilities are important aspects of InMyTeam. PrivateDuty, Medicaid, Medicare.

AlayaCare’s unique home care software offers a complete solution to manage the entire client lifecycle in a secure, integrated cloud-based system.

Alora Home Health Software is a cloud-based solution that simplifies how you deliver and manage home health care.

Chief Marketing Officer Administrator

It does not manage claims well, and the customer service is terrible.

Home health software with various integrations including billing, scheduling, financial, reports, and compliance

Billing & Invoicing

Calendar Management

Care Plan Management

Charting

Claims Management

Compliance Management

Customizable Reports

Electronic Signature

HIPAA Compliant

Mobile Access

Patient Records Management

Payroll Management

Real-Time Data

Real-Time Notifications

Scheduling

Task Scheduling

Time Tracking by Client

Axxess Home Health

Web-based

iPhone

Android

Connecteam

AxisCare

Basic

Unresponsive phone support

75% of reviewers feel negative about Phone Support. Users report long wait times, unreturned calls, and difficulty reaching knowledgeable representatives when issues arise. Reviewers say that customer service staff often lack the expertise to resolve problems and rarely follow up on support tickets. Some users feel frustrated by repeated promises without resolution and express concerns about the lack of timely communication during critical situations. They indicate that these support challenges hinder their ability to address urgent technical or billing issues efficiently.

Frequent glitches and delays

Administrator

Monthly glitches in the software and no support when you need to fix the issues.

73% of reviewers feel negative about Bugs and Issues. Users report ongoing software glitches, slow performance, and system errors that disrupt their workflow. Reviewers indicate that updates are often implemented without adequate notice, causing unexpected problems and requiring workarounds. Some users say unresolved bugs lead to billing delays, compliance challenges, and frustration with daily operations. They feel that technical issues are slow to be addressed, which can impact productivity and even result in financial or regulatory setbacks for their agencies.

Accessible training resources

89% of reviewers feel positive about Training and Learning Curve. Users say the software offers comprehensive training options, including on-demand videos, webinars, and live support, which help them quickly become proficient. Some reviewers find that even staff with limited computer skills adapt easily due to clear instructional materials. They appreciate that training is available for both office and field staff, making the transition to the system smoother. Reviewers indicate that ongoing education and responsive trainers contribute to a positive learning experience and effective team onboarding.

Tailored for home health

89% of reviewers feel positive about Home Health. Users report that the software is specifically designed to address the needs of home health agencies, supporting compliance, organization, and real-time monitoring from any location. Reviewers appreciate features that keep them updated with industry changes and regulations. They say the system’s integration and affordability make it a practical choice for agencies of various sizes. Some users find that the software helps their agencies grow and remain competitive in the evolving home health landscape.

Streamlined daily operations

96% of reviewers feel positive about Ease of Use. Users think the software simplifies daily documentation and makes navigation straightforward, even for new staff. Reviewers indicate that the interface is organized and intuitive, allowing them to complete tasks efficiently. They say the system is easy to learn, which reduces onboarding time for new hires. Some users report that the mobile app and web-based design further enhance accessibility. Reviewers appreciate that the software’s logical layout and user-friendly features help them manage their workload with less frustration and confusion.

They refused to refund us the entirety of those months and only gave us one month.

Contract therapist

Only recently has agency required more extensive version of evaluation/assessment and it is long and tedious to perform, it appears to be more of an OASIS than the previous used format for Eval

Admin

I have been looking at other software to switch from Axxess due to pricing.

Office Associate

Every month our bill was increased, sometimes with no reason or explanation at all, other times was told it was maintenance fees each month, but why was it being increased?

I have had a problem after terminating our use with their billing system for 3+ weeks and they still have not contacted or attempted to resolve the issue.

The user friendly interface and ease of scheduling.

Customer service representatives NEVER call you back when detailing an issue with the system.

Adding new clients and staff was quite effortless as well.

President & CEO

The fact that the form creator and electronic signature feature for Home Health is not yet operational

Overal, our agency is very excited about using AXXESS for the 4 months we've used the software

Director of Operations

Its so simple to put patient information.

Director of Nursing

Bugs and Issues

Customer Support

Agency Management

Pricing

Phone Support

User Interface

Insurance Billing

Client Management

Note and Signature Management

Small Business

Large Enterprises

Freelancers

Mid-size Business

Some reviewers find Axxess Home Health’s pricing affordable and cost-effective, especially compared to competitors, and appreciate flexible options like per-user payment and a simple cancellation policy. Users think the software offers good value for its features and efficiency, with competitive monthly fees that suit small agencies. Some reviewers appreciate that support and onboarding are included without extra cost. However, some users report unexpected price increases, additional charges for mobile features, and high costs for new or small businesses. Reviewers indicate concerns about being priced out or finding the software more expensive than alternatives.

Axxess

GEOH

GeoH is an end-to-end home health care solution designed to help businesses streamline operations, improve caregiver satisfaction, and increase profitability for agency owners. The electronic visit verification (EVV) module ensures accurate recording and reporting of client visits, enabling agencies to maintain Medicaid compliance and get paid on time.

eRSP

eRSP is a cloud-based medical scheduling solution, which helps small to large healthcare organizations manage client contacts, human resource operations, payroll processes, and more. The platform offers various features such as customer relationship management (CRM), mobile access, digital forms, medication tracking, reporting, and billing management. eRSP also facilitates third-party integration with various applications such as Oracle People Soft, Quickbooks, TriZetto, Paycom, and more.

ShiftCare

A cloud-based management platform that helps care and support providers increase efficiency and save time on admin.

The issue isn’t support, it’s that the platform sometimes creates situations you need support for in the first place. If they are leaning into AI for development, security and validation needs to be taken seriously.

Director

ease of integration to third parties like sandata.

Home care scheduling, marketing, payroll, billing, and much more. Web-based & user-friendly - used in 50 states and 4 countries.

Access Controls/Permissions

Activity Dashboard

Activity Planning

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Appointment Management

Appointment Scheduling

Assessment Management

Automated Scheduling

Caregiver Management

Chat/Messaging

Client Portal

Clock In/Out

CNA Tracking

Communication Management

Credit Card Processing

Customer Database

Customizable Forms

Customizable Templates

Data Import/Export

Document Management

Document Storage

Drag & Drop

Electronic Payments

Email Reminders

Employee Management

For Home Care Providers

For Long Term Care

Forms Management

For Nursing Homes

Generative AI

Geriatric Care

Home Health Care Management

Incident Management

Insurance Management

Invoice Management

Live Chat

Mobile Alerts

Monitoring

Multi-Location

No-Show Tracking

Nursing Forms Tracking

On Call Scheduling

Physician Management

Point of Care System

Real-Time Reporting

Records Management

Recurring Appointments

Reimbursement Management

Reminders

Reporting & Statistics

Self Service Portal

SMS Messaging

Spend Management

Staff Scheduling

Task Management

Third-Party Integrations

Transaction Management

User Management

Visit Verification

Workflow Management

By industry, AxisCare reviewers are most commonly professionals in hospital & health care (69%). The most frequent use case for AxisCare cited by reviewers is home care (74% of reviewers).

Users and use cases

Most reviewers indicate AxisCare offers strong value for money, citing affordable pricing, cost-effectiveness, and a flexible structure. Some users report that per-client costs may add up, and pricing can be high for smaller organizations.

Value for money

AxisCare is a home care program offering key features such as scheduling and mobile access, among others.

iPad

HHAeXchange

WellSky Personal Care

CareSmartz360

When I Work

Caretime

Carecenta

Slow and ineffective call support

40% of reviewers feel negative about AxisCare’s call management. Users report difficulty reaching customer support by phone, with long wait times and unreturned calls being common. Reviewers say support staff are sometimes unhelpful or lack knowledge to resolve issues promptly. Some users mention that slow or ineffective call responses make it challenging to address urgent problems, leading to frustration and increased reliance on alternative communication methods.

Complex billing and payroll processes

HCBS Director

I had issues with billing batches rejecting due to a space in a diagnosis but not being able to figure out there was an issue until two weeks later.

40% of reviewers feel negative about AxisCare’s billing and payroll features. Reviewers indicate that payroll integration, billing automation, and invoice management are often confusing or incomplete. Users say manual processes, frequent glitches, and lack of integration with popular accounting platforms create extra work and risk errors. Some reviewers mention difficulties with overtime calculations, syncing with external systems, and unclear billing practices, which they feel complicate financial management.

Frequent glitches and errors

Operations Manager

The biggest problem is that it sometimes crashes and makes me sign in again.  

42% of reviewers feel negative about AxisCare’s bugs and issues. Reviewers report recurring glitches, system crashes, and errors that disrupt daily operations. Users say problems like inaccurate alerts, malfunctioning features, and slow responses to technical issues are frustrating and time-consuming. Some reviewers find that fixes are often delayed or require workarounds, and they mention inconsistent customer support experiences when seeking resolutions. They feel these technical problems can hinder workflow and reliability.

Comprehensive home care tools

100% of reviewers feel positive about AxisCare’s home care management capabilities. Users think the software covers all aspects of running a home care agency, from intake to scheduling and documentation. Reviewers appreciate that it was designed specifically for the home care industry, which they say ensures relevant features and functionality. They find it easy to track caregivers, manage cases, and keep critical data organized, which is vital for maintaining high standards of care and supporting business growth.

Intuitive system navigation

92% of reviewers feel positive about AxisCare’s navigation. Reviewers appreciate how easy it is to move through the system, highlighting features like intuitive layouts, quick access to information, and user-friendly design. Users say navigation is straightforward, reducing the time needed to complete tasks and making it simple to train new staff. They indicate that being able to find and input data quickly is crucial for daily operations, and many mention that the navigation tools help them manage workflow efficiently without unnecessary complexity.

Efficient staff organization

Staffing Coordinator

Communication between the office and field staff has greatly improved, our overall organization has benefitted greatly.

91% of reviewers feel positive about AxisCare’s office staff management. Reviewers indicate the software helps them organize and manage staff effectively, streamlining communication and improving overall office workflow. Users say the system is beneficial for both small and large teams, making it easier to train new employees and maintain organization. Some reviewers find the support staff knowledgeable and responsive, which they feel is important for addressing industry-specific needs and ensuring smooth daily operations.

User-friendly experience

Regional Manager

AxisCare offers a user friendly interface and at the same time enables users to do a deeper dive with a range of comprehensive reports.

93% of reviewers feel positive about AxisCare’s ease of use. Users think the software is intuitive, allowing them to quickly learn and perform essential tasks. Reviewers appreciate customizable features, clear dashboards, and multiple ways to access information. They say the platform accommodates users with varying technical skills and makes onboarding new team members simple. Some users report that the system’s flexibility and straightforward interface help them keep their business organized and efficient, with helpful support available when needed.

Care Director

It provides a clear and efficient way to manage and monitor daily schedules, which helps keep everything running smoothly.

Accounting Manager

That there is not a timecard feature that is specifically for administrative staff to be able to make onboarding, timekeeping, and payroll a smoother process.

Regional Office Manager

I dislike that the hours don't always match the clock in and out times, it does make things alot harder when having to verify shifts you have to double work to make sure the times match

Owner, President

The feature for tracking of employee certifications allows us to stay compliant with state and federal regulations.

Owner

Reporting could be better. While the system handles day-to-day operations well, the reporting features feel limited and not as intuitive as they should be.

Customization options are somewhat restrictive, making it difficult to pull exactly the data you need without extra steps or workarounds.

Scheduling updates, notes, and alerts are clear and timely, which helps us stay organized and provide better care.

Business Operation manager

do not show cancelled shifts on caregivers calendars need to run a report to see them or know the which client they usually are on.

Operations Coordinator

AxisCare does not have the most updated interface and it takes a roadmap to explain where many of their system settings are.

President CEO

The invoice creation, claims management functionality is clunky and requires significant human intervention to manage routine billing processes.

Axxess Home Health vs AxisCare Comparison (2026)

Axxess Home Health

AxisCare

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives