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BestNotes vs Alleva Comparison (2026)

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BestNotes

Alleva

Overview

BestNotes is a cloud based electronic health record management solution for the behavioral health and substance abuse industry. Features include: scheduling, patient portal, audit-compliant documentation, medication administration, outcome tracking, e prescribing, lab tracking, and reporting

Our state-of-the-art platform will take your center into the 21st century and streamline the entire process of EMR. Our platform provides more efficient workflows, reducing burn-out, and improving the quality of care. Insights offers real-time data for better business decisions and easier reporting.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

221

142

Value for money

Ease of use

Features

Customer support

75%

would recommend this app

4.5

283

190

Value for money

Ease of use

Features

Customer support

73%

would recommend this app

Pros

“The software organizes complex client records into an intuitive, centralized hub that allows our clinical staff to access vital charts instantly.”

Therone W.

Director

“user interface needs to be updated, limited mobile app functionality, and communication restrictions on the patient portal. While the electronic health record (EHR) software is highly rated for its behavioral health features, specific limitations frequently appear in user feedback”

Therone W.

Director

“We love how seamlessly the Wiley Treatment Planners integrate into the system, making compliance and goal-tracking incredibly straightforward for our therapists.”

Therone W.

Director

Pros

“the forms pages are highly customizable and allow you to integrate your own html coding in to forms to have them meet your needs.”

Casey H.

Program Manager

“It is super simple for my users interact with and it gives me great custom reporting on the back end.”

Chris B.

Operations Director

“The customizable templates have streamlined our workflow, and the robust reporting features have improved our ability to track patient outcomes.”

Marie L.

CEO

Cons

“With the Classic platform; currently can not "pull" in insurance payments into patient accounts. ”

Angela C.

HITECH HIPAA Officer Billing Credentialing Specialist

“The interface often feels outdated and cluttered, which makes navigating between notes, client information, and documentation tools slower than it should be.”

Billie B.

Clinical

“Scheduling can be a big barrier for clients getting services, as providers are quite busy and cannot answer their phone any given moment.”

Rachel A.

Outpatient Supervisor

Cons

“Ineffective and Dismissive Support Despite raising dozens of support tickets and spending hours on the phone (often with the same issues recurring), resolution was rarely achieved.”

Jacob B.

Clinical Director

“sometimes it glitches and it can be frustrating getting back to your spot, but that like literally only happened to me 1 time in 2 years of using it”

Troy W.

Admissions Director

“Have had conversations with leadership at Alleva and always get told standard responses and it seems they don’t actually care about our business and their customers, they just want the paycheck.”

Emily M.

Administrative assistant