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BestNotes vs Zoobook EHR Comparison (2026)

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BestNotes logo

BestNotes

Zoobook EHR logo

Zoobook EHR

Overview

BestNotes is a cloud based electronic health record management solution for the behavioral health and substance abuse industry. Features include: scheduling, patient portal, audit-compliant documentation, medication administration, outcome tracking, e prescribing, lab tracking, and reporting

Zoobook offers cloud EHR and practice management AI powered software for mental health facilities, addiction, behavioral health facilities, psychiatry practices, addiction treatment centers, solo practitioners.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

13

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

Empty state illustration for "No pricing info"

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

221

5

4

3

2

1

142

62

15

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
75%
would recommend this app

4.7

157

5

4

3

2

1

117

29

11

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
75%
would recommend this app

Pros

“The software organizes complex client records into an intuitive, centralized hub that allows our clinical staff to access vital charts instantly.”
TW

Therone W.

Director

“user interface needs to be updated, limited mobile app functionality, and communication restrictions on the patient portal. While the electronic health record (EHR) software is highly rated for its behavioral health features, specific limitations frequently appear in user feedback”
TW

Therone W.

Director

“We love how seamlessly the Wiley Treatment Planners integrate into the system, making compliance and goal-tracking incredibly straightforward for our therapists.”
TW

Therone W.

Director

Pros

“The note-writing assistant is intuitive, fast, and remarkably accurate—it understands clinical nuance and helps streamline documentation without sacrificing quality.”
DW

Deborah W.

Clinical Director

“Zoobook support is always prompt and effective. Whenever we have issues they respond extremely fast and solve the problem quickly.”
Verified reviewer profile picture

Bobby A.

IT Manager

“The system is reliable, efficient, and tailored to the real-world needs of behavioral health providers.”
DW

Deborah W.

Clinical Director

Cons

“With the Classic platform; currently can not "pull" in insurance payments into patient accounts. ”
AC

Angela C.

HITECH HIPAA Officer Billing Credentialing Specialist

“The interface often feels outdated and cluttered, which makes navigating between notes, client information, and documentation tools slower than it should be.”
BB

Billie B.

Clinical

“Scheduling can be a big barrier for clients getting services, as providers are quite busy and cannot answer their phone any given moment.”
RA

Rachel A.

Outpatient Supervisor

Cons

“Initially Zoobook couldn’t accommodate for an unusual authorization requirement we have with our primary funder.”
Verified reviewer profile picture

Bobby A.

IT Manager

“Sometimes it seems like the customer support lacks training.”
AA

Andres A.

Owner Office Manager

“Because I haven't worked in the system in great amount of time I can't state any negative issues at this time.”
LS

Laverne S.

Billing Supervisor

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features109
  • AI Copilot
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduler
  • Appointment Scheduling
  • Audit Trail
  • Automatic Transcription
  • Billing & Invoicing
  • Calendar Management
  • Care Plan Management
  • Case Management
  • Case Notes
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Client Database
  • Client Portal
  • Clinic Interoperability
  • Clinical Notes
  • Coding Assistance
  • Communication Management
  • Compliance
  • Compliance Management
  • Compliance Tracking
  • Confirmations/Reminders
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Security
  • Decision Support
  • Document Management
  • Documentation
  • Documentation Management
  • E-Prescribing
  • E-Prescription
  • EHR/EMR Integration
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • File Sharing
  • For Group Therapy
  • For Mental/Behavioral Health
  • For Psychiatrists
  • For Substance Abuse Therapy
  • Forms Management
  • Generative AI
  • HIPAA Compliance
  • HIPAA Compliant
  • Historical Reporting
  • Immunization & Allergy Tracking
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Interoperability
  • Inventory Management
  • Invoice Management
  • Lab Integration
  • Meaningful Use Certified
  • Medical Billing
  • Medical History Records
  • Medication Alerts/Warnings
  • Medication Database
  • Medication Management
  • Mobile Access
  • Mobile App
  • Multi-Location
  • Multi-Provider Practice
  • ONC-ATCB Certified
  • Online Booking
  • Order Entry
  • Outcome Assessment Tools
  • Patient Communications
  • Patient Engagement
  • Patient Monitoring
  • Patient Portal
  • Patient Records
  • Patient Records Management
  • Payment Processing
  • Practice Management
  • Prescription Management
  • Progress Notes
  • Progress Tracking
  • Referral Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • SMS Messaging
  • Scheduling
  • Secure Messaging
  • Security and Authorization
  • Self Service Portal
  • Specialty EHR Templates
  • Task Management
  • Telemedicine
  • Telemedicine Integration
  • Teletherapy
  • Template Management
  • Therapy Notes
  • Third-Party Integration
  • Third-Party Integrations
  • Treatment Planning
  • Voice Recognition
  • Web-based Deployment
  • Workflow Management
  • Total features30
  • AI Copilot
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduler
  • Appointment Scheduling
  • Audit Trail
  • Automatic Transcription
  • Billing & Invoicing
  • Calendar Management
  • Care Plan Management
  • Case Management
  • Case Notes
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Client Database
  • Client Portal
  • Clinic Interoperability
  • Clinical Notes
  • Coding Assistance
  • Communication Management
  • Compliance
  • Compliance Management
  • Compliance Tracking
  • Confirmations/Reminders
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Security
  • Decision Support
  • Document Management
  • Documentation
  • Documentation Management
  • E-Prescribing
  • E-Prescription
  • EHR/EMR Integration
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • File Sharing
  • For Group Therapy
  • For Mental/Behavioral Health
  • For Psychiatrists
  • For Substance Abuse Therapy
  • Forms Management
  • Generative AI
  • HIPAA Compliance
  • HIPAA Compliant
  • Historical Reporting
  • Immunization & Allergy Tracking
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Interoperability
  • Inventory Management
  • Invoice Management
  • Lab Integration
  • Meaningful Use Certified
  • Medical Billing
  • Medical History Records
  • Medication Alerts/Warnings
  • Medication Database
  • Medication Management
  • Mobile Access
  • Mobile App
  • Multi-Location
  • Multi-Provider Practice
  • ONC-ATCB Certified
  • Online Booking
  • Order Entry
  • Outcome Assessment Tools
  • Patient Communications
  • Patient Engagement
  • Patient Monitoring
  • Patient Portal
  • Patient Records
  • Patient Records Management
  • Payment Processing
  • Practice Management
  • Prescription Management
  • Progress Notes
  • Progress Tracking
  • Referral Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • SMS Messaging
  • Scheduling
  • Secure Messaging
  • Security and Authorization
  • Self Service Portal
  • Specialty EHR Templates
  • Task Management
  • Telemedicine
  • Telemedicine Integration
  • Teletherapy
  • Template Management
  • Therapy Notes
  • Third-Party Integration
  • Third-Party Integrations
  • Treatment Planning
  • Voice Recognition
  • Web-based Deployment
  • Workflow Management

Integrations

  • Total integrations3
  • ALERE
  • EZClaim
  • Millennium
  • Total integrationsN/A
  • ALERE
  • EZClaim
  • Millennium