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CareSmartz360 vs HHAeXchange Comparison (2026)

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Good recommendations?

CareSmartz360

HHAeXchange

Overview

CareSmartz360 is a HIPAA-compliant, AI-powered home care software built to simplify scheduling, EVV, billing, and caregiver management. Access it anywhere via mobile apps and client portals. With seamless migration, zero-cost onboarding, and real human support, it’s trusted by 1,000+ agencies.

Developed specifically for Medicaid personal care, HHAeXchange is the leading technology platform for homecare agency management.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

No screenshots yet

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

375

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.8

191

155

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

3.6

100

Value for money

Ease of use

Features

Customer support

42%

would recommend this app

Pros

“What I liked most about CareSmartz360 is that it brings scheduling, EVV, billing, payroll, caregiver management, and reporting into a single platform.”

L'Shanna H.

Owner

“It streamlined every part of our operations – staff management, client care, scheduling, and billing – and saved us countless hours every week.”

Marcus S.

CEO

“The platform is extremely comprehensive—scheduling, billing, EVV, caregiver management, and reporting all work seamlessly together.”

Mariah S.

Caregiver

Pros

“Billing and Scheduling is a very easy-to-use application that allows you to create schedules and send invoices without any problems.”

DIANA H.

Administrator

“Our account with HHAeXchange is linked to InMyTeam, and at times, the shift will not populate in HHAeXchange even though it's been bileld in InMyTeam.”

Ashlee P.

Payroll and Benefits Specialist

“Simple. And I like the fact that they have a support chat that is available twenty 47”

Shacria D.

Secretary

Cons

“Some features do not integrate well with other systems.”

Kim M.

Owner

“Only had basic features and as we grew it became more complicated for scheduling clients and staff”

Baker E.

Operations Director

“I get too many calls from caregivers about not being able to clock in and out as the result of these updates.”

mahin r.

Office Manager

Cons

“THE VERIFICATION PROCESS TIME HAS NEARLY DOUBLES, MORALE IS DOWN, AND THE CLIENT'S HATE IT.”

hector r.

supervisor

“A lackadaisical approach does not work in this case, since it is revenue and that runs the agencies business and pays the HHAeXchange bill....and their salary.”

George R.

Administrator

“Agents do not read the entire ticket to understand the issue.”

Kelly F.

Billing and Collections Manager