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CharmHealth vs Doxy.me Comparison (2026)

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Good recommendations?

CharmHealth

Doxy.me

Overview

CharmHealth is an AI-based healthcare platform offering electronic health records, practice management, and medical billing solutions for medical practices of all sizes. The system features an AI scribe that automates documentation during patient encounters and integrates with pharmacies, labs, and devices. The platform includes patient engagement tools that allow individuals to schedule appointments, access records, and manage their healthcare information.

Doxy.me is a cloud-based telemedicine solution designed to help healthcare professionals diagnose & treat patients via videoconference, audio communication, or text message. Features include virtual waiting room management, notifications, screen sharing, group calling, file transfer & image capture.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.2

153

Value for money

Ease of use

Features

Customer support

71%

would recommend this app

4.6

1.2K

847

307

Value for money

Ease of use

Features

Customer support

93%

would recommend this app

Pros

“Able to customize the appointment note, store documents to send to patients.”

Tracy S.

Family Nurse Practitioner

“The invoices tab in the billing page should allow more space for billing-related notes for each patient.”

Addie S.

Office Manager

“It has many different features that help to automate many tedious tasks and help take the burden off of smaller clinics/teams.”

Matilda F.

Office Manager

Pros

“I'm able to create a stable link for patient use, preview my camera/mic/sound, see when patients log in for session, and start session, all from one screen.”

Shea G.

Counselor

“Free version - allows me to continue to work with the most vulnerable of people, knowing it's secure, HIPAA compliant (although not a thing in the UK, it speaks to the security) and has been more reliable than the paid version of another well-known platform.”

Rosalyn Y.

Psychotherapist

“It would be helpful if there were an automated email of some sort sent to providers who use doxy when they're down, or expect to be down.”

Shea G.

Counselor

Cons

“They took my money and for 3 months for a migration, then proceeded to ignore me and then eventually told me it’s not their problem that the work hasn’t gotten done.”

Dr. R.

“Ignoring requests, not emailing or calling back when I was told they would and still no appropriate response to the 3 months of disrupted service.”

Tracy S.

Family Nurse Practitioner

“This problem can cause problem in big clinics when there is a rush time.”

Yatra P.

Student Nurse RPN

Cons

“The one thing I don’t like is there’s no way of setting up anything to block calls from coming through when using this and when a calls comes through it literally knocks the whole appointment down and kicks me out and I have to start all over.”

Heather W.

Owner

“When using the background feature I can only use the blur, as the other backgrounds do not integrate the background in a way that is not distracting.”

Michael S.

Administrator

“I guess I'll have to get the paid version so I can update the waiting room message, as it's several years outdated & I see NO way to update it with the FREE version???”

KIM Y.

Physician