ChiroFusion Reviews

Use this software daily, works good does freeze and reset itself quite often. However there are numerous features available. So, for the money the sytem is great!

How the system freezes almost daily and resets itself in the middle of a task.

Hi Heather! Thanks for your feedback! We're glad that you're enjoying your experience thus far :) In regards to the freezing issue you are experiencing... Our server health and performance is of utmost importance to us as we host to thousands of users daily. We have a dedicated team that monitors server performance with no reported issues and an average page loading time of 1.9 seconds. The issue you are experiencing could be due to other factors such as internet connectivity or hardware. With that said, our support team is happy to help investigate and diagnose such issues and we will reach out this week to provide you with more information.

The notes are really easy and that’s why I bought it and why we use it.

We haven’t used the billing side and I would like to if it had good tracking but frankly I’ve never even looked at it because I have a billing company.

Great software for solo practice, very user friendly and cloud based which makes it user friendly. The options to integrate are all great but ofcourse they do add up in cost.

By far the worst customer service when it comes technical issues. For the last 6 months, we have had 8 incidents where the online scheduler had stopped working. In most cases it was resolved immediately but on two ocassionas it was down for almost 3 days which meant none of our patients could schedule an appointment and we had no clue it was down. When asking what was the issue, they respond with "we will investigate and get back to you" and they never do. Trying to speak with someone is impossible. They will not speal with you over the phone unless you pay $15 one time to just speak with someone.

I like the dashboard and the information it supplies, especiall the notifications, it makes it easier to remebmer to go back and check on rejected claims or things that need posting. I like the ease of entering in and scheduling patients, easy to chart notes and bill insurance. I like how customer service reponds to any issues that may arise promptly.

The only con I have is that I seem to have problems from time to time when going back and refiling a claim it is hard to find or takes it a while to show up in billing.

I like the intuitiveness of the software, it all goes left to right, save at every interval. SOAP notes are easy to produce following the initial visit

Toggling between scheduling and documentation/billing could be a bit more seamless. It's irritating to put a new patient in the schedule and by the time you've entered all the required info, you've forgotten what time and date you were putting them on the schedule for.

Hi Jennifer! Thanks for your feedback! We love to hear that our implementation staff are providing great training and it's what we strive for! We do have the scheduler feature that allows access to scheduler from any screen. We will be sure to reach out and one of our staff will ensure you are getting the most of this feature!

I really like the ease of use and the training that has been provided. If there is something that I don't understand, they have plenty of videos online to rewatch. I haven't fully integrated into ChiroFusion, but it will make my life so much easier. Between the SOAP notes and the billing, this is by far the best software I have used.

None as of now. So far ChiroFusion is everything that I have been looking for, and it costs less than half of most software out there.

EHR is simple to use, intuitive and quick to learn. Able to bring in macros for commonly used statements. Support is awesome and will respond by phone within 45 min of request. Billing is easy as the procedures are automatically added.

Would like to see the reports section expanded. Was advised that this is in the works and will be part of the next update.

As the office manager, a software that has the ability to keep me on task with billing and scheduling is of the utmost value. This is what I love most about ChiroFusion! The software is extremely easy to use and the training provided to help you get there is top notch.

If I had to express a concern it would be the inability for patients of the same family to share a common family email account. The team took this feature request to heart and hopefully it will be something we see in the future. Other than that, we are very happy!

The honest pricing structure and the ease of use. Training is easy. Billing is easy. Set up is easy. Couldn't be happier.

This company takes improvement requests and gives you an opportunity to vote. The most demanded fixes are done in short time.

I love the ease of use! It's so simple and intuitive to use that I am confident when I hire employees I won't spend more than maybe a day teaching them the ins and outs. The accessibility is also amazing. It's great being able to access your schedule from your phone when you're out and about!

There are times when the billing side of the software freezes up and becomes unresponsive, but generally this issue gets resolved within minutes.

Very user friendly. We had staff untrained on the software jump right on and use it. Good price point for the software and love that it is cloud based.

I don’t like how text messaging is an extra cost as well as another location. Adding another service address with the same providers shouldn’t double the monthly cost. We would like more options for reports and exporting patient lists.

1. Value 2. Gui is pleasant, but needs personalized features for placing buttons and themes.

1. Login is redundant with TOS checkbox. 2. No way of saving templates 3. No way of duplicating dates of service 4. No customized features to change themes out button placement 5. Patient search is terribly limited.... Please adopt practice fusion input method for patient search. 6. Icd10 search could improve. I use Google first then import code into CF.

The design layout is elegant. The user experience is amazing and the user-friendliness is great. You can tell a lot of thought and effort has been placed on developing the ChiroFusion software. My only regret is not choosing this software sooner!

There are certain features I wouldn't mind seeing but they are not detrimental.

I like that the software is relatively easy to use. Once you get to know the flow, its pretty easy. I love that it is web based, so I can access it from anywhere. The overall look of the pages are very good and clear. I have written support a few times as I was trying to figure things out and they always respond super quick and have been very helpful. I also love that your help section has tons of information on it. So far very happy with the software.

I have a few things that are a little bothersome as i'm learning to use the app that I would love to change, but are not deal breakers. hoping that in time as updates go out these things will get changed. I don't like how some pages you need to save before you click to the next, while other pages save automatically. I find that if im in a hurry I will put in all my findings and compete the longest...

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Hi Doc, Thanks for your feedback! We do have a near future update coming for the scheduler and specific to what you have mentioned. You will be pleased with the update :) We also will take your feedback back to our team for the auto-save aspect in reporting. As for the Text reminders, these are industry standard and common format. We will pass along your feedback for intakes, as currently they are designed to work with any computer/tablet. We will also have someone reach out to you regarding your issue with speed. We do not have any reported issues with our server speeds and are hosted on Microsoft Azure. Our average page loading time is 1.6 to 2.2 seconds on average. There may be something related to your internet or system and we'd be happy to help you figure it out :)

Overall, I'm very happy with the system. Our office has used 3 other chiropractic EHR software systems over the past 16 years and taken countless of demos. Although none of these systems have been perfect, I feel that Chirofusion was the best of the bunch and has served us well over the years. The software's interface is simple yet efficient, and simplifies many common office procedures which keeps...

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It would be nice to be able to remove some of the features that we don't use to simplify a few of the screens. I would also like to someday in the future see online scheduling enabled.

Since 2002 as a CA for a chiropractor and now as a DC myself, who has owned three clinics in my decade career, I have experienced and used a dozen or more chiropractic EHRs. ChiroFusion is the best! I love the scheduling, being able to see if a SOAP has been completed from the schedule view, the text and email reminders for patient appointments, the ease of use with extra charges for any cash...

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It was very cumbersome and lengthy to use. They makes you think you are getting everything included. They take your money, and then find out nothing is included. We quickly found out that this is not going to work (in less than a week) we contacted the customer rep and he was very unpleasant to work with and we did not get a dime refunded. I think it was about $ we were out for having access to their...

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Hi Jon, sorry to hear of your experience. We are very candid about our refund policy and once you activate your account & partake in training this portion is non-refundable as we have incurred expenses by this time. The great news is that ChiroFusion is a fraction of what other softwares cost and you are free to cancel at any time. The majority of clients who come to ChiroFusion stay with us as they are most content with our software and this is easily portrayed in the reviews we receive. We're sorry that we were not a fit for your specific needs in your office and at the very minimum you were in it for a couple hundred dollars for the services and hours of training we did provide to you and your staff. Wishing the best on your EHR search!

How it looks and its initial simplicity of the SOAP

Very clunky. Often needs to be refreshed. Poor and inaccurate reports. Too many clicks. Having to hop from one screen to another to enter financial data and the system crashing. Text reminders still get sent if you cancel or reschedule and appointment. Cant see the big picture on the calendar for future visits. Costs way more than $99 a month and requires a lot of your time.

We're sorry to hear of your unsatisfactory experience, as this is not the norm with our clients. We offer several hours of free training to all clients and it appears that you've only taken advantage of a 40 min. session. Client satisfaction is of utmost importance to us and we were unaware of such an opportunity in your most recent feedback indicating you were doing well and didn't require any assistance....

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Easy to use. Easy to learn (at least for doctors), a bit more difficult for front office (billing, etc) Web based, no need to store info in your computer. Access anywhere. Quick response from support team when you have questions. Built in credit card plug in. Ability to do recurring charges for plans if that's what you do.

-Inability to add/edit things you want, such as, adding an ortho exam if they don't have it. -Lack of feature request implementation: if you want something added to it, not likely going to happen. -Expensive when you have multiple doctors. If you have a doc in your practice coming in 1 or 2xweek, you still have to pay the full price to be able to bill under them. -Apparently, inability to export all your patients data (med history) with a click of a button if you want to leave. You have to click on each pt and export data individually. Imagine if you have 2K+ patients, exporting one by one! -Only good for chiros, no acupuncture built in format. (though you can type your own and paste into forms) -No built in PI report format. -No built in addendum format.

Hi Doc, Thanks for your feedback! We do invite clients to submit recommendations and requests as we implement them every single month :) We also do offer great reductions for multi-provider offices and at 3 providers it's only $49/month more. We've done our homework and we always strive to be the top taco in town ;)

Our office appreciates the ease of use regarding scheduler to immediate SOAP note functionality. Also e-claims and reporting is understandable.

Wish there were one-time comment sections for use on SOAP/Exams for commenting on one time episode that would reset for subsequent visits. Also would like virtual "sticky note" on Patient accounting (billing side of software) for staff notes on patients (ie: patient copay is $_, or Deductible is not met - collect for todays visit).

The ease of use and ability to take someone from the moment they walk in the door, through submitting bills, in no time at all. Their exam forms have almost every test and technique you can think of, and if something is not there, you just email them and they do their best to add it into the system asap. The low cost is also a huge plus. I have seen other systems and have friends who use them, and they not only have issues, but are paying an arm and a leg.

I wish I knew about this many years ago, because it would have made my life and practice so much easier. I'm a sole practitioner, so I do all the intake and billing myself, and this is a snap.

Thanks Doc! One of our primary goals is always ensuring that we meet the needs of all practice types, be it sole practitioners and multi-staff offices. We're excited to see that we've helped you make managing your practice enjoyable & easy.

This software has a built in area to receive electronic EOBs. Our old software did not have this and I must say it's a really nice feature. Usually the billing side of practice management software gets a bit neglected as most software companies look to sell more to the doctor than they do the staff. Chirofusion has a decent billing platform.

It can be really difficult to figure out what information pulls from what location, for example filling out 1500 forms. Some companies want prior authorization dates listed on the 1500 form while some do not, figuring out where to put some specific info so the form populates correctly can be frustrating.

Ease of Use Affordability Customer Support PRICE!!!

When clicking the segment to be adjust it allows opens another dialogue box for each segment to indicate listing.

I love that everything is prebuilt and I don’t have to waste my time building exams, OATS, goals for each patient.

Wish text reminders were free and I could enter patient payment from their chart and not have to waste time going to billing.

Efficient, Excellent software flow with documentation, and billing. Very customizable. Affordable. Great customer service.

Can very rarely be slow because its cloud/internet based. Could use more selections for the doctors to choose from in the notes taking/documentation process.

Thank you kindly Doc! We fondly value your ongoing support and as being one of our clients that has been with us since inception.