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Doctible vs Solutionreach Comparison

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Overview

Category Leaders

Doctible's platform makes it easy for practices to serve patients and maximize performance by automating back-office operations...

Category Leaders

Solutionreach is a patient engagement platform designed for healthcare practices of all sizes, including primary care, multi-unit...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No screenshots yet

Pricing

Starting from

249

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

329

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

260

5

4

3

2

1

224

29

3

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

3.8

230

5

4

3

2

1

107

56

21

16

30

  • Value for money
  • Ease of use
  • Features
  • Customer support
75%
would recommend this app

Pros

I have used Docktible for several years and very successfully built a great set of honest reviews. Also, it's quick and easy to deal with customers with issues.
We love that we can contact our patients thru text and our patients love the reminders and ease of communication with us.
The integration with ChiroTouch is great. The ease that our patients have in leaving a review is also great.

Pros

I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients.
The company has been great to work with and we have integrated seamlessly with their software.
Solution Reach is so easy to use and their customer service is outstanding.

Cons

They are unable to read an existing schedule and will send review requests to patients with unconfirmed appointments and to patients who didn't actually present for treatment.
I have been working with the software for a short time (a few months) at this point the only drawback I see is the inability to connect with our scheduling system, Revolution (REV).
Sometimes I have to log in and out to refresh the messages in the inbox. The broadcast text had limited characters ( but I think that is fixed now).

Cons

Sensitive content hidden], sales agent, and Customer service (based in Philippines) are the worst. They continue to charge you for solutionreach even when you stop using it.
The worst is that when you notice the critical mistake and can't even reach anyone to fix it.
Worst company I have dealt with since my business openned.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features69
  • 2-Way Messaging
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Automated Responses
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Brand Tracking
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Campaign Management
  • Chat/Messaging
  • Client Database
  • Client Management
  • Communication Management
  • Complaint Management
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Dental Practice Management
  • Electronic Payments
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Engagement Tracking
  • For Healthcare
  • For Optometrists
  • Forms Management
  • HIPAA Compliant
  • Interaction Tracking
  • Keyword Tracking
  • Landing Pages/Web Forms
  • Live Chat
  • Marketing Automation
  • Mass Texting
  • Medical Billing
  • Message Personalization
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • No-Show Tracking
  • One-to-One Messaging
  • Online Booking
  • Online Payments
  • Online Scheduling
  • Orthodontic Charting
  • Patient Communications
  • Patient Education
  • Patient Engagement
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Reminders
  • Progress Tracking
  • Ratings/Reviews
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Conversations
  • Recall Tracking
  • Records Management
  • Recurring Appointments
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Rescheduling
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Review Sharing
  • SEO Management
  • SMS Messaging
  • SMS Reminders
  • Scheduled Messaging
  • Scheduling
  • Self Service Portal
  • Sentiment Analysis
  • Shortcodes
  • Social Media Integration
  • Social Media Monitoring
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third-Party Integrations
  • Two-Way Communication
  • Video Conferencing
  • Web Forms
  • Website Integration
  • Total features96
  • 2-Way Messaging
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Automated Responses
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Brand Tracking
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Campaign Management
  • Chat/Messaging
  • Client Database
  • Client Management
  • Communication Management
  • Complaint Management
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Dental Practice Management
  • Electronic Payments
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Engagement Tracking
  • For Healthcare
  • For Optometrists
  • Forms Management
  • HIPAA Compliant
  • Interaction Tracking
  • Keyword Tracking
  • Landing Pages/Web Forms
  • Live Chat
  • Marketing Automation
  • Mass Texting
  • Medical Billing
  • Message Personalization
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • No-Show Tracking
  • One-to-One Messaging
  • Online Booking
  • Online Payments
  • Online Scheduling
  • Orthodontic Charting
  • Patient Communications
  • Patient Education
  • Patient Engagement
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Reminders
  • Progress Tracking
  • Ratings/Reviews
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Conversations
  • Recall Tracking
  • Records Management
  • Recurring Appointments
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Rescheduling
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Review Sharing
  • SEO Management
  • SMS Messaging
  • SMS Reminders
  • Scheduled Messaging
  • Scheduling
  • Self Service Portal
  • Sentiment Analysis
  • Shortcodes
  • Social Media Integration
  • Social Media Monitoring
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third-Party Integrations
  • Two-Way Communication
  • Video Conferencing
  • Web Forms
  • Website Integration

Integrations

  • Total integrations1
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Open Dental
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8
  • Total integrations4
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Open Dental
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8

Alternatives

Explore similar apps

User reviews that mention these apps

GC
AvatarImg

Grace C.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Solutionreach logo

Solutionreach

Long time user

Reviewed 4 years ago

We had SR for many years and in the beginning they were very helpful. Then I suppose they got bigger and they no longer answered phone calls and switched their support system over to chat based only. The newsletter editing software has poor functionality and we used to be able to call in and have help in creating things until the company grew then that was no longer an option. We wished that the system could intergrate more with our EHR software. Otherwise over the years the platform has been awesome.

Pros

We like this most for the amount of customization and control we had over how messages were sent out. We also liked that we were able to generate lists easily and send emails and newsletters to specific groups. The check in feature was also very helpful in the aspect of verifying patient info and signing forms

Cons

The newsletters were a bit difficult to create and very slow. THe forms and info that patients filled out at check-in has no way of importing into our EHR system- we have to manually input everything. The forms would only save in .pdf format and our ehr system only allows us to import .jpgs. Also if the system were down for a period of time there was no alert or indication that patients were not getting messages, some type of alert would have been helpful. We added Doctible on as well because SR had no option of sending out a survey post appt other than emailing it (no texting)

Vendor response

Thanks for the review, Grace! Glad you've been able to accomplish so much with Solutionreach. We do still offer phone support if you're not able to get the help you need over chat. You can see your support options when you login to our online community at https://community.solutionreach.com/s/my-support/