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Weave vs Solutionreach Comparison
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Overview
Weave is the all-in-one customer communications and engagement platform for small business. From the first phone call to...
Solutionreach is a patient engagement platform designed for healthcare practices of all sizes, including primary care, multi-unit...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
329
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Cons
Cons
Key features
- Total features117
- 2-Way Messaging
- AI/Machine Learning
- API
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Archiving & Retention
- Audio Calls
- Automated Attendant
- Automated Responses
- Automated Scheduling
- Availability Indicator
- Availability Management
- Billing & Invoicing
- Booking Management
- CRM
- Calendar Management
- Calendar Sync
- Call Conferencing
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reminders
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer
- Caller ID
- Campaign Management
- Chat/Messaging
- Client Database
- Client Management
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Confirmations/Reminders
- Contact Database
- Contact Management
- Credit Card Processing
- Customer Database
- Customer Experience Management
- Customer History
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Dental Practice Management
- Discussions/Forums
- Electronic Payments
- Email Campaign Management
- Email Marketing
- Email Reminders
- Email Templates
- Engagement Tracking
- Event Calendar
- Fax Management
- Feedback Management
- File Sharing
- File Storage
- For Optometrists
- For Physical Therapy
- Forms Creation & Design
- Forms Management
- HIPAA Compliant
- IVR
- Interaction Tracking
- Keyword Tracking
- List Management
- Live Chat
- Marketing Automation
- Mass Texting
- Medical Billing
- Messaging
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-Location
- Multi-User Collaboration
- Negative Feedback Management
- No-Show Tracking
- On-Demand Recording
- One-to-One Messaging
- Online Booking
- Online Payments
- Online Scheduling
- Online Voice Transmission
- Orthodontic Charting
- PBX
- Patient Communications
- Patient Education
- Patient Engagement
- Patient Intake
- Patient Management
- Patient Portal
- Patient Questionnaires
- Patient Records Management
- Patient Scheduling
- Payment Reminders
- Performance Metrics
- Personalization
- Practice Management
- Progress Tracking
- Project Management
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Conversations
- Recall Tracking
- Records Management
- Recurring Appointments
- Registration Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Rescheduling
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- Role-Based Permissions
- SMS Messaging
- SMS Reminders
- Scheduling
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Template Management
- Text Analysis
- Third-Party Integrations
- Two-Way Communication
- Video Conferencing
- Visual Analytics
- Voice Mail
- Web Forms
- Website Integration
- Workflow Management
- Total features93
- 2-Way Messaging
- AI/Machine Learning
- API
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Archiving & Retention
- Audio Calls
- Automated Attendant
- Automated Responses
- Automated Scheduling
- Availability Indicator
- Availability Management
- Billing & Invoicing
- Booking Management
- CRM
- Calendar Management
- Calendar Sync
- Call Conferencing
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reminders
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer
- Caller ID
- Campaign Management
- Chat/Messaging
- Client Database
- Client Management
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Confirmations/Reminders
- Contact Database
- Contact Management
- Credit Card Processing
- Customer Database
- Customer Experience Management
- Customer History
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Dental Practice Management
- Discussions/Forums
- Electronic Payments
- Email Campaign Management
- Email Marketing
- Email Reminders
- Email Templates
- Engagement Tracking
- Event Calendar
- Fax Management
- Feedback Management
- File Sharing
- File Storage
- For Optometrists
- For Physical Therapy
- Forms Creation & Design
- Forms Management
- HIPAA Compliant
- IVR
- Interaction Tracking
- Keyword Tracking
- List Management
- Live Chat
- Marketing Automation
- Mass Texting
- Medical Billing
- Messaging
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-Location
- Multi-User Collaboration
- Negative Feedback Management
- No-Show Tracking
- On-Demand Recording
- One-to-One Messaging
- Online Booking
- Online Payments
- Online Scheduling
- Online Voice Transmission
- Orthodontic Charting
- PBX
- Patient Communications
- Patient Education
- Patient Engagement
- Patient Intake
- Patient Management
- Patient Portal
- Patient Questionnaires
- Patient Records Management
- Patient Scheduling
- Payment Reminders
- Performance Metrics
- Personalization
- Practice Management
- Progress Tracking
- Project Management
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Conversations
- Recall Tracking
- Records Management
- Recurring Appointments
- Registration Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Rescheduling
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- Role-Based Permissions
- SMS Messaging
- SMS Reminders
- Scheduling
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Template Management
- Text Analysis
- Third-Party Integrations
- Two-Way Communication
- Video Conferencing
- Visual Analytics
- Voice Mail
- Web Forms
- Website Integration
- Workflow Management
Integrations
- Total integrations2
- Asana
- Box
- Dropbox Business
- GitHub
- Gmail
- Google Calendar
- Google Drive
- Google Workspace
- Jira
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams
- Okta
- OneDrive
- Salesforce Sales Cloud
- Slack
- Trello
- Zapier
- Total integrations4
- Asana
- Box
- Dropbox Business
- GitHub
- Gmail
- Google Calendar
- Google Drive
- Google Workspace
- Jira
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams
- Okta
- OneDrive
- Salesforce Sales Cloud
- Slack
- Trello
- Zapier
Alternatives
Explore similar apps
User reviews that mention these apps
Beth L.
Hospital & Health Care, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
I liked how this product saved me time in my day to do the tedious things like confirming appointments.
As of now, we do not use Solution Reach. We now use Weave. I would have liked to see Solution Reach have the products that Weave had like texting.
Verified reviewer
Hospital & Health Care, 11-50 employees
Used other for less than 6 months
Review source
Share this review:
It has improved greatly over the years.
I love the phone integration with other companies, such as weave.
Casey H.
Medical Practice, 1-10 employees
Used daily for 1-2 years
Review source
Share this review:
Very pleased. We switched from Weave and have had no issues.
The SMS is by far the best and most efficient way to communicate with our patients. It's been extremely helpful in reminding, confirming, rescheduling appointments. Our no show rate has decreased drastically.
Honestly I have no encountered any problems thus far. The software has been a huge improvement to our office.
Deborah H.
Medical Practice, 1-10 employees
Used other for 2+ years
Review source
Share this review:
We were not very happy with Solutionreach most of the time due to so many problems we had that I mentioned above.+
We actually switched from Solutionreach to Weave because Solutionreach is not compatible for most cell phones. Most patients use cell phones for notifications so we were paying for something that we could not use alot of the time.
That it was not compatible with very many cell phones and they stayed down alot of the time. We had alot of issues the entire time we had this software.
Hi Deborah, it looks like you discontinued using our services over a year ago and had an experience where certain cell phone carriers were blocking messages for some of your patients. While that is outside of our control here at Solutionreach, many updates have happened in the past year that allow more patients to interact with our messages from their mobile devices. Thank you for your honest feedback.
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