ModMed vs eClinicalWorks

Carepatron

DocVilla

Tebra

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

DocVilla: transform your independent medical practice with a comprehensive suite of Cloud-Based EMR and EHR software, telemedicine, e-prescribing, lab integration, Fullscript, analytics, POS, Patient portal, and inventory management. Secure, efficient, and hosted on Google Cloud and AWS.

Tebra helps medical providers optimize clinical processes by handling administrative tasks so that doctors can focus on patient care

Tebra is popular with physician practices with 1-10 providers and medical billing companies with 1-100 providers.

Assistant Practice Administrator

We have always gotten great support and quick responses to any issues.

Office Manager

Support is typically great, fast response times, but does depend on who answers the phone.

ModMed® BOOST RCM optimizes your practice’s financial health through automation, analytics and certified coders who know your specialty. Seamlessly integrated with EMA®, it helps reduce claim rework, improve collections and enhance cash flow visibility.

Activity Dashboard

Alerts/Notifications

Analytics

Annotations

Appointment Management

Appointment Scheduling

Automated Scheduling

Automatic Transcription

Before & After Pictures

Billing & Invoicing

Charting

Claims Management

Claims Scrubbing

Clinic Interoperability

Code & Charge Entry

Coding Assistance

Communication Management

Compliance Management

Compliance Tracking

Confirmations/Reminders

Consent Forms

Customizable Dashboard

Dashboard

Decision Support

Document Management

Drug Reference Database

EHR/EMR Integration

EMR/EHR

E-Prescribing

File Sharing

Financial Analysis

Financial Management

For Dermatologists

For Medical Purposes

For Obstetrics & Gynecology

For Ophthalmologists

For Orthopedics

For Pain Management

For Podiatrists

For Urologists

Handwriting Recognition

HIPAA Compliant

Historical Reporting

Image Management

Imaging and X-rays

Insurance Eligibility Verification

Inventory Control

Inventory Management

Inventory Tracking

Invoice History

Lab Results

Machine Learning

Meaningful Use Certified

Medical Billing

Medical Terminology Database

Medication Management

Messaging

Mobile Access

Mobile App

Multi-Location

Multi-Physician

Multi-Provider Practice

Natural Language Processing

Onboarding

ONC-ATCB Certified

One-to-One Messaging

Online Forms

Onsite Registration

Order Entry

Patient Education

Patient Engagement

Patient Intake

Patient Portal

Patient Questionnaires

Patient Records Management

Patient Scheduling

Payment Collection

Payment Processing

Performance Metrics

Physician Scheduling

Practice Management

Progress Notes

Recommendations

Records Management

Registration Management

Reminders

Remittance Advice

Remote Treatment Planning

Reporting/Analytics

Reporting & Statistics

Revenue Management

Scheduling

Search/Filter

Self Check-In/Check-Out

Self Service Portal

Speech Recognition

Surveys & Feedback

Task Management

By industry, ModMed reviewers are most commonly professionals in medical practice (67%). The most frequent use case for ModMed cited by reviewers is electronic medical records (42% of reviewers).

Users and use cases

ModMed is an electronic medical records program with key features that include HIPAA compliance, charting, insurance eligibility verification, e-prescribing, patient records management, and more.

ModMed

Web-based

Android

iPhone

Windows

iPad

Phreesia

AdvancedEHR

Nextech EHR & PM

EZDERM

Intergy

eClinicalWorks

Epic

athenaOne

Practice Fusion

DrChrono

Recurring technical glitches

79% of reviewers feel negative about Bugs and Issues. Reviewers report frequent technical problems, including software glitches, slow loading times, and occasional system freezes that disrupt daily operations. Users indicate that browser compatibility issues and delayed responses to technical support requests are common frustrations. They say that unresolved bugs can lead to lost work, workflow interruptions, and inefficiencies. Some reviewers mention that technical issues sometimes persist for extended periods, impacting their ability to use the software reliably.

Complex and unresponsive billing processes

Practice Administrator

I am having to pay $28K out of my pocket as a result of their verbiage "billing commencement date 120 days from contract date".

59% of reviewers feel negative about Billing and Insurance. Users report difficulties with billing features, such as confusing reporting tools, lack of transparency in charges, and challenges reversing or correcting billing errors. Reviewers indicate that communication with the billing department is slow and often unhelpful, leading to unresolved issues and frustration. They say insurance verification is unreliable and that billing inaccuracies can result in extra costs or incorrect patient charges. Some reviewers find the process for posting payments and managing invoices unnecessarily complicated.

Specialized dermatology features

90% of reviewers feel positive about Dermatology. Reviewers appreciate that the software is tailored specifically for dermatology practices, offering tools and templates designed for dermatologic workflows. Users say the platform supports efficient charting, prepopulated disease states, and streamlined prescription management. They indicate that the dermatology focus reduces the need for customization and aligns well with clinical needs. Some reviewers find that the system’s design, developed by dermatologists, enhances both efficiency and quality of patient care.

Streamlined and intuitive navigation

medical assistant

everything is so easy to navigate and extremely helpful with getting work done faster.

94% of reviewers feel positive about Navigation. Reviewers appreciate how the system’s single-page layout and clear organization make it simple to move between patient records, history, and plans without unnecessary screen changes. Users say the navigation is user-friendly, visually clear, and helps them quickly find needed information. They indicate that learning to navigate the platform is straightforward, even for new staff, and that the ease of navigation contributes to smoother daily workflows and faster task completion.

Efficient and intuitive workflow

FRONT DESK

IS EASY AND MAKE MY JOB EASY AND GIVE ME ALL THE TOOL TO BE ABLE TO HELP THE PATIENT .

91% of reviewers feel positive about Ease of Use. Users think the system is intuitive and easy to learn, allowing new and experienced staff to quickly adapt. Reviewers appreciate features that streamline patient care, such as prompts for diagnoses and easy access to patient information. They indicate that the platform saves time, supports efficient check-in and check-out processes, and helps staff focus more on patient care rather than administrative tasks. Some reviewers find the mobile app and robust analytics particularly helpful.

Physician

I entered into a five-year agreement at approximately $800+ per user per month for a two-provider setup. When my practice transitioned to a single provider, I was unable to reduce the number of users, despite multiple discussions with their team.

The contract is highly restrictive, there is little to no ability to downgrade, and even in the setting of major practice changes, such as selling a practice, the financial obligations remain in place.

Admin

The platform is user-friendly and adaptable to our practice’s needs, which makes a noticeable difference in productivity. While there are occasional slowdowns and some processes could be more streamlined, the overall functionality and benefits outweigh the drawbacks.

Additionally, some tasks require multiple steps to complete, which can be slightly time-consuming. While the customization features are a great benefit, setting them up initially can take extra time and effort.

Overall, between the high cost, limited flexibility, and operational inefficiencies, I would advise practices especially smaller or independent groups to carefully review contract terms and consider alternative EHR options.

Administrative Assistant

We use EMA/Modernizing Medicine as our EMR which directly integrates with Klara so we sent statements, payments links, and bill reminders through Klara.

Medical Assistant

The ability to communicate with our patients which resulted to shorter queueing times in phone calls as patients have the option now to leave a message, book online, submit their records, etc.

Agent

It helps us to be in contact with the patient in a certain way, and also provides the option of providing valuable information to the patient such as; appointment reminders, information request, etc.

It is really convenient to be able to advertise a texting system rather than a nurse taking triage calls, we encourage patients to use Klara to send over questions and concerns and I believe this significantly reduces our office's phone calls throughout the day.

Dermatologist

Allows me to see a reasonably high volume of patients without a dedicated scribe.  

Front Office Supervisor

The only thing that I have found that I don't like about Klara is when a patient has been "checked in" in the office, they sit down in the waiting room and then "confirm" their appointment, Klara then puts the appointment back to "pending".   If the front desk is not closely monitoring the patients, they will not notice that the patient is no longer "checked in".   When you have a patient count of over 200 - this becomes a daunting task

Billing Manager

There are glitches, an inability to delete certain messages, and an inability to add certain numbers to the patients' lists even though they are cell phone numbers rather than landlines.

The ease in which we are able to triage messages across multiply departments, regardless of if our team is on site or at a satellite location, has improved our overall response time to patients.

Healthcare Coordinator

I also like the option to create templates to save even further time as well as the ability to send broadcasted messages and transcribe voicemails!

Patient Advocate

Reminder texts have decreased our "no show" rates, being able to have patient e sign documents and upload updated insurance.

The ease and accessibility of the messaging options. Since patients receive a text notification, the chances of reaching a patient quickly while still saving time on  phone calls is invaluable.

In contrast, lower-cost systems such as Practice Fusion often have these features built in from the start.

Modernizing Medicine lacks some basic functionality that is standard in lower-cost EHRs.

Medical Receptionist

I do wish the patient portal could be more useful for patients & staff, regarding sending patients information, completing forms, & contacting medical staff.

As far as body map, the pretibial area is so large and hard to document multiple biopsy sites in this area and have them documented with different names for clarification on path.

We have garnered more online reviews through simple prompts sent to patients at their 2-week post-op mark as well as streamlining our intake process.

Patient coordinator

How easily duplicate charts are made, and how we cannot add certain things to the initial appointment scheduling (like requiring address for patient etc)

I love that it has the option to do E-forms so all paperwork can be completed in the comfort of the patient's homes before their appointments.

Business Office Manager

We first puchased only the EHR portion of ModMed and was very pleased, but, as soon as they come out with the Practice Management system, it has made our entire practice so much more efficient and eliminated so many tasks that were being transferred from person to person and place to place.  

The new update has forced us to enter in multiple duplicate meds and allergies which causes a delay in entering charts.

Klara shows the appointment details as if they have scheduled, but there is no clear indicator that you will get a text reminder when your appointment has been successfully scheduled.

Overall modmed has been a very positive experience as a dermatologist—EMA thinks like a dermatologist in establishing DDX and formulating treatment plans

Site Manager

There are also a lot of occurrences of pts who will reply 1, 2 or 3 to their confirmation texts and Klara doesn't register it so we have to handle it manually.

Air Traffic Manager

Proximity and Personal: Klara really keeps in touch the relationship between the clinic and the patient and also works as a practical solution for patient to connects without the need to go strictly to the clinic

ModMed has the ability to load the payer fee schedules and run variance reports.  

I love that you are able to easily export, attach and manage documents; as well as exporting insurance cards.

Staff MD

Code tab to review charts is helpful, unless you want to review more than 1 day.

director

The diagnosis is often wrong and the plans are incomplete.

I just hate that Klara locks you out for 1 hour after 3 incorrect attempts to login with no way to get back in hence forcing you to wait an hour to log back in.

You can't change which fields are "sticky" and some were made un-sticky (such as save fax to patient's chart) which is very inconvenient.

We struggle with appointment scheduling, as the wording can be confusing for patients and they don't realize that they have not sucessfully booked their appointment.

The AI listens to the visit and misses key elements of the history.  

Physician Assistant

I do wish templates were an option with autopopulated exam findings and prescriptions based on diagnosis template.

ModMed vs eClinicalWorks Comparison (2026)

ModMed

eClinicalWorks

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives