ICANotes vs EHR YOUR WAY Comparison

I have actually recommended ICANotres to 3 colleagues since transitioning to your EHR system. I love it, increase productivity, and easy navigation. Support Team is wonderful.

I have very satisfied with this EHR and have no concerns or issues identified.

System is fine for if you need a basic EHR for little cost. The name says it all - EHR has "canned" responses so user never has to manually develop their own content.

Not ideal for individualized care. Program is very basic and therefore not recommended for intensive programs, or programs that require specific clinical information.

My mental health providers that have been on this software for a long time really like it. They are very fond of the EHR and feel like it works best for them.

I don't like a lot of things about this software. It is very slow, there is not enough RAM to run the software through their "web based" rdp connection. Terrible customer service, no ability to reach anyone, when you do they are not helpful and never provide solutions. Trying to create an integration with their "preferred" partners is an impossible task. They want to charge for services that no one else charges for and do not respond for months at a time even after following up weekly. Running reports is almost comical. Something that would take seconds in another billing system takes hours or even DAYS to complete in ICANOTES. We have a special computer that only runs reports on ICANOTES because they can take anywhere from 8-24 hours to run and then "export."

Built from the ground up for psychiatry needs, and quite customizable. Allows the quick creation of patients notes without the need for much typing. Integrates EHR with billing and calendaring to provide a complete solution for individual providers or small to medium practices.

Visual interface is dated, some tasks take many clicks to accomplish. However, both of these are being worked on by the company.

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It is easy to learn to use. First day I used it, I was able to keep up with notes throughout day. E prescribing is integrated with Dr. First which makes for easy record keeping and taking care of renewals. Icanotes is also customizable by creating buttons which will insert appropriate language where needed.

Initially, there were some quirky things about navigating , which have since been corrected.

Hi Michael, thank you so much for your feedback and thank you for being a long-term customer! We really appreciate the review and we're looking forward to serving you in the future.

Overall it is simple to train new Mental health techs for our Mental health rehab ( community based services) It is easy to access from the field, but clicking is difficult because of the way you must click when using it on a tablet or smart phone. The system is relatively easy to use for those new to the industry. It is less expensive than many of the other integrated programs, BUT once you realize you now pay for the ehr/billing program and now you are gettiing a seperate bill for the clearing house and you are having to pay a monthly fee for each mental health tech and each licensed person both to icn and to a clearinghouse, it is suddenly much more expensive than using a high end integrated service.

The billing software is a horrible, with repeated problems and errors, very limited audit trail, very limited ability to speak with the best clearing houses, relegated to smaller, less advanced clearing houses, lots of lag, slow at times, notes that are saved disappear, lots of weird glitches that tech support has no clue on how to resolve the issues. It is too busy to look at, if you are dealing with...

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EVERYTHING

Not a one

nothing I truly have nothing positive to say

everything there is nothing that works the way it should

You login and go straight to work. Its easy to navigate.

It continuesly signs out if your connection is lost.

Comprehensive documentation capabilities that is specific to psychiatry

Numerous, frequent glitches and freezes that slow you down and impact your productivity negatively.

They are very flexible and able to fit with our state's high level of requirements.

The program is a mess. There are so many buttons. Documenting services is like finding your way through a maze. And you need to be prepared for the system to randomly go down A LOT. Additionally the system looks like Windows 95, which is humorous and also a little sad. The training required took about a week and our GM had to create step by step procedures for everyone, which they should have provided.

Provides confirmation that each office note is meeting criteria for CPT coding. Extremely helpful and supportive on-line help.

Slow to boot up, small font on screen. Inability of patients to select their appointments from your schedule

1. Customizable easily by adding buttons you name and put in content for one keystroke entry. 2. Available on line and can be used on any PC where you have access to internet. I don't know if a download for use is available. 3. Can be rented by the month and stopped with two weeks notice. 4. Prints out scripts in standard format. This can be modified. 5. Able to paste evaluation or progress note easily into other programs. 6. Good customer support. 7. You don't have to do multiple back ups and worry about data loss.

I don't have any cons. If you don't like their presets for button data entry, you can use your own.

Charting is simple and flows well

Slow to respond Billing features lacking auto post is not consistent and does not post in an organized manner, making your accounting confusing.

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The built-in templates (phrases) and that is perfect for the field of addictions.

Getting ICD 10 codes, not a good medication database and the time it takes to process some of the steps.

Once you get the hang of it it can be very fast to create a standardized note. This helps when I have to do group notes for 20 patients at one time.

The interface looks like it is from the 90’s. It is hard to create individual notes because the software is not meant to have you typing in your own notes.

The appointment reminders to patients....

Support is not helpful. Server Crashes. System takes too long to load. Hard to navigate. Screens repeat themselves. Takes to long to navigate between calendars for different providers. Telehealth doesn't work the way it should. Notes are repetitive and not individualized.

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This software has highly impressive features such as creating mental health forms such as screening questionnaires, creating treatment plans with measurable objectives, and very thorough mental health assessments. The case notes are very easy to create and include a comprehensive mental health status examination. Also, you can link your treatment plan to your case notes so that you can address the progress made in treatment when writing a case note. It has a comprehensive list of all psychotropic medications.

It is easy to integrate into your practice because it has all the necessary features for mental health providers, for example, CPT codes, assessment forms, consents, a fully integrated calendar with automatic reminders for the patients, and more importantly the capability to connect with a clearinghouse to submit electronic billing. It also has a patient portal. Very functional and extraordinarily helpful to create clinical notes. It has a telehealth platform too.

The ease of use and excellent customer service were what sold me. Customization is also important to me and Icanotes fit the bill.

The program with minor tweaks could have been customized in such a way that would have not necessitated me buying an accounting software program to supplement my simple accounting needs, however, this is not the true purpose of the program. I will say however that the ownership and customer service people really seemed to care about my comments.

Loved the ease of downloading to my computers and finding video instruction for using the program. The support staff has always been extremely helpful and friendly. I like the features that allow me to tailor my progress notes to the way I focus on treatment issues. Progress notes can be completed very easily and quickly. Appointment book and patient account features are easy to learn and use.

The billing on HCFA forms will only print one service per form and I would like to be able to print and bill weekly or monthly with several charges on one form. If you subscribe to clearinghouse for billing this is not an issue.

When it works, it has good features that make charting faster and easier.

It has issues 5 out of 5 days a week. It is impossible to go directly to the chart room so that starts the day off totally wrong since that is where you are most likely to go to get your patient chart. Then when you can get the chart it decides when you can actually document in the chart . I wait a long time for a blue ring to stop going round and round and I also wait a really long time for something that says a find is in progress and processing inquiry. I get a coffee cup with steam several times a day as well and I have no idea what that icon means. Does mean, your patient will wait while you go get a coffee of coffee and we get this software working?

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